Customer reviews of Alkanatur

I am still waiting for the order. Outside of delivery times. I have no doubt it is a good product, surely excellent based on recommendations I have received but disappointed with the management of the order.

A slight delay in shipping.

The order still hasn't arrived and I no longer have much hope that it will arrive...

I still haven't received the purchase. I don't know anything.

I still haven't received anything

A disaster, I still haven't received the filters

Since the 25th I haven't received my order

I still haven't received my order since March 25.

How can you ask for my opinion on something I haven't received? But to reply that you are on vacation is no problem.

I bought the jug on March 25 and by April 5 it still hasn't arrived. It said 5 business days... It's taking a bit longer, I think.

On March 25, I placed an order and I still have not received it. I also have no notice from the company delivering the order or from Alkanatur about why it has not been delivered. As of today, 04-04-2026, I have not received it.

All good, although GLS took a while to bring the package!

Everything very sustainable

In principle very good

Very happy with the product and the company. We had a problem with a filter and they sent us another one at no cost, I think this makes a difference. They solve problems, clarify doubts!

All good, I arrive on time and well packaged, to put a but, they take a little while to arrive the orders.

The jar arrived completely cracked and I am still waiting for another one since last Thursday. The packaging should be better, as it came simply with a bit of bubble wrap.

A product that costs 155 euros and comes wrapped in bubble wrap only. That product needs to be better packaged with a box and protection inside the box.

This is the 2nd time I place an order and 2 days later you launch discounts, I feel like a fool!!!!!! it makes you lose the desire to keep buying from you.

The wonderful water, on my first day with the jug

I do not like the absorption system at all, it swallows a lot of air. Also, the filter releases little black balls that you end up ingesting. Furthermore, you never get to consume the water from the bottle, as the filter does not reach the bottom. Very dissatisfied with the purchase.

I am happy with these filters, I think they are very good and fulfill their purpose

Received everything correctly.

Just 15 days ago, for now I am satisfied.

I have rated the filter very poorly because the only thing it does is reduce water pressure. They ask me to evaluate the product and I do, and the response I get is that this is not the place to say that, to talk to customer service. Okay. And if I talk to customer service, will they refund my money? Because if so, I will withdraw the criticism, while not because it is you who asked for my opinion, I did not put it for free. And by the way, they have not made it public. That says a lot. Who only publishes good reviews........

One of the cartridges I received was defective; they did not want to change it for me.

Received successfully

I have not received the order

I have been using the pitcher and filters from another brand (Brita) for years, since specifically 2011 when I moved from Madrid to Paris and then living in other cities like Valencia and now Barcelona and honestly I have always been satisfied with their taste, quality-price, easy purchase... A month ago we decided to change taking advantage of the fact that the pitcher was already in bad condition and try this brand that supposedly offers better filtration quality and despite its price (more than double for both the pitcher and the filters), and after just 3 weeks of use I can say that I will not buy either the pitcher or filters again. The first filter did not last even a week (with an average of 4 liters per day of use and some days less). Supposedly it should last me 3 months and it hasn't even reached 3 weeks of use of the first filter, the kettle is full of limescale and the water tastes unfiltered. The same thing happened with the previous brand but after more than 40 days of use. I do not recommend it and I am very very disappointed and angry because I was certainly happy with the previous brand. But for being Spanish and certainly more natural, after its use I do not think about it at all. A SCAM.

Despite following the filter activation protocol and after many filtrations, the water when bottled in a glass bottle changes taste within minutes and is very unpleasant. Customer service leaves much to be desired, the response to my feeling when I wrote, besides taking longer to respond than they say, was there is no solution and that's it, I would have expected something more honestly when it has been at most 2 weeks since I bought it.

The handle of the pitcher arrived broken

Terrible experience

It has been three weeks since I placed the order and it still hasn't arrived. Problems with the delivery company that has not sent my order to the specified address.

The jar I think needs to be better, it should be glass... it gets dirty quickly

The order was quite delayed and when it arrived, all three filters were broken, just opening the package all the microbeads from the filters spilled out. When I tried to contact them, they did not answer the phone (not even during their working hours), I had to resolve it through their email. Bad experience.

Currently very happy

Very comfortable

Good service and good quality, but the lid to refill the jug stays ajar, it doesn't close well.

the price of the jug and the filters is expensive. Especially when I have to buy only filters with increased transportation.

Simple purchase and fast delivery