Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
I ordered the jug two weeks ago and here I am waiting
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Virginia T.
Rating: 1 out of 5
I haven't received it
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Response from Alkanatur
We regret your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated on the website banner. In any case, once the order is dispatched by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Jose F.
Rating: 1 out of 5
So far I have not received the order, so the rating is worse than bad
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Teresa B.
Rating: 1 out of 5
I still have no news on when my order made on November 29 will arrive. Today is December 7. The filters are fine, but the delivery service should be up to par.
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Montserrat A.
Rating: 1 out of 5
I still have not received the order.
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Response from Alkanatur
We apologize for your rating. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email. Thank you for your purchase.
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Gabriel C.
Rating: 1 out of 5
I don't know where my order is, I haven't received anything yet, I haven't received any information about the order tracking. Certainly, with how expensive the products of this company are and how bad the transport service they have contracted is.
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Response from Alkanatur
Thank you for your rating and for your purchase. Orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email.
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Carlos C.
Rating: 1 out of 5
The order has not arrived and you ask me to evaluate it??
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Response from Alkanatur
Thank you for your feedback and for your purchase. The orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email.
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Irene P.
Rating: 1 out of 5
I have no information about the order nor do I know when it will arrive.
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Response from Alkanatur
Thank you for your feedback and for your purchase. The orders from the Black Friday promotion will be shipped starting December 9, as indicated in the banner on the website. In any case, once the order is out for delivery by the transport company (Correos Express), you will receive a notification via SMS or email.
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Rita S.
Rating: 1 out of 5
My order did not arrive complete... I ordered 5 refills for the shower and only received 1, plus it came in the wrong small size.
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Response from Alkanatur
Hello Rita. We are very sorry for your feedback. My customer service colleagues have already contacted you and we have sent you the missing pre-filters.
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Manel B.
Rating: 4 out of 5
Possibility of compaction, less invasive in the area where it has to be installed
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Miguel B.
Rating: 4 out of 5
The filter changes the taste of the water but it's not serious. The lid is made of very fragile plastic.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Felix R.
Rating: 4 out of 5
Good quality material, correct filtering. Expensive price.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Mercedes J.
Rating: 4 out of 5
I need to have it longer to make a more valid evaluation
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Belen G.
Rating: 1 out of 5
I HAVE NOT RECEIVED ANY PACKAGE YET
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Response from Alkanatur
Hello Belén, we regret your dissatisfaction, but the transport is doing everything possible to deliver your package. The order was shipped on October 30th and was already out for delivery on the 31st. We see that on the 31st there was an attempt to deliver in the morning but it was unsuccessful. A new delivery attempt was made in the afternoon and it was also not possible. On Friday, being a holiday, it did not go out for delivery again, and over the weekend the transport does not deliver. Today it is out for delivery again, for the third attempt, so we hope that this time it can be delivered without any issues. We recommend staying alert to your mobile phone as the carriers usually call beforehand to ensure their delivery. Best regards and thank you for your purchase.
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Jenny O.
Rating: 4 out of 5
I like the taste of filtered water, and what I dislike is the jug, the plastic has become rough on the inside of the jug, it is very unpleasant, I hope that later you will have a glass jug.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Irene P.
Rating: 4 out of 5
Lower prices
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Response from Alkanatur
Thank you for your feedback and for your suggestion. We hope you enjoy the product a lot.
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Abrahan C.
Rating: 4 out of 5
It doesn't completely eliminate the taste of lime in the water, but it makes the water more tolerable.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Pavel P.
Rating: 1 out of 5
The product may be good but more than a week and I still haven't received it.
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Response from Alkanatur
Hello Pavel. We are very sorry about your rating. Due to a stock issue, the shipment of your order has been slightly delayed, but the package is already in transit and you will receive it very soon. If you need more information, do not hesitate to contact customer service.
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Rocio M.
Rating: 4 out of 5
Delivery in the afternoons
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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