Customer reviews of Alkanatur

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 5 521 published reviews
5 4 601 83% 4 512 9% 3 123 2% 2 91 2% 1 194 4%

Summary of reviews

Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.

Reviews 1 and 5 stars

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Comprador Verificado
Rating: 5 out of 5
Thank you for your review. We will pass your suggestion to the appropriate department.
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Response from Alkanatur
Thank you for your feedback. We will pass your suggestion to the appropriate department.
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Comprador Verificado
Rating: 5 out of 5
Thank you for your review.
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Response from Alkanatur
Thank you for your feedback.
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Comprador Verificado
Rating: 1 out of 5
After the order was unjustifiably returned by Correos, Akkanatur responded quickly and I received it right away after the claim.
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Response from Alkanatur
Hello Javier. We are glad to know that your issue has been resolved in the shortest time possible. Did you only give 1 star due to some other problem?
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 26/11/2022
Thank you for your review.
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Response from Alkanatur
Thank you for your feedback.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 26/11/2022
Thank you for your review.
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Response from Alkanatur
Thank you for your feedback.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 26/11/2022
Thank you for your review.
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Response from Alkanatur
I like the convenience of using the jug that avoids carrying bottles. I am concerned about the composition of the filter, I would like it to be refillable and not throw plastic in the trash.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 24/11/2022
I send very quickly and excellent product
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Response from Alkanatur
Thank you for your feedback.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 24/11/2022
I ordered some filters and speed above all.
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Response from Alkanatur
Thank you for your feedback.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 24/11/2022
I made a mistake when placing the order and couldn't cancel it at any time.
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Response from Alkanatur
Hello Judit. To cancel any order, simply reply to the email when you receive the confirmation in your inbox. You can also send us a WhatsApp or call our customer service line. We have checked and did not receive any notification from you requesting the cancellation. Please keep this in mind for future orders. We are very sorry for your dissatisfaction with us.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 24/11/2022
Friendly, fast, and efficient customer service. A model to follow.
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Response from Alkanatur
Thank you very much for your feedback. Enjoy your order.
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Comprador Verificado
Rating: 5 out of 5
I have bought more times and have always been satisfied. Ease of purchase and payment, and speed in shipping. A few months ago I had a question and they resolved it without any problem.
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Response from Alkanatur
Thank you very much for your rating.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 21/11/2022
Easy and fast.
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Response from Alkanatur
Thank you for your rating.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 22/11/2022
Occasionally putting these discounts like now on the filters that I had never seen. Thank you.
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Response from Alkanatur
Thank you for your feedback.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 21/11/2022
Everything perfect without any problems.
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Response from Alkanatur
Thank you for your feedback.
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