Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Maria Jesus L.
Rating: 5 out of 5
following a purchase from 22/04/2026
Very good
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Ana Belén B.
Rating: 5 out of 5
following a purchase from 22/04/2026
Fast shipping and arrived correctly
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Mireia L.
Rating: 5 out of 5
following a purchase from 22/04/2026
I BOUGHT A JAR WITH A ZEOLITE FILTER AND AFTER FOLLOWING THE SETUP STEPS, I HAVE TO SAY THAT WE LOVE THE WATER AND WE DON'T NOTICE THE CHLORINE TASTE AT ALL.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
S
Svitlana G.
Rating: 5 out of 5
following a purchase from 21/04/2026
Because they don't filter with zeolite and magnesium..
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Maria Alejandra P.
Rating: 5 out of 5
following a purchase from 19/04/2026
Very good
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Eva T.
Rating: 5 out of 5
following a purchase from 20/04/2026
We are very happy with the jug, the taste of the water is very good and the confidence that the filter has no chemicals
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Carmen G.
Rating: 5 out of 5
following a purchase from 21/02/2026
I am super happy with the jug, the regular filters, and the small glass bottle, I have been using them for a month and I am going to order another pack for my mother now.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Anna G.
Rating: 5 out of 5
following a purchase from 20/04/2026
I have received it, and the truth is that I like the water more than the one I used to buy in plastic bottles.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
V
Veronica Z.
Rating: 5 out of 5
following a purchase from 20/04/2026
The jars and all the products from Alkanatur are magnificent.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Ana P.
Rating: 5 out of 5
following a purchase from 16/04/2026
Very good product
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Miren M.
Rating: 5 out of 5
following a purchase from 20/04/2026
Very satisfied
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Ana T.
Rating: 5 out of 5
following a purchase from 17/04/2026
It is difficult to change the filters oneself. Anyway, in the end, it is achieved.
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Response from Alkanatur
Dear Ana,
We sincerely appreciate your comment and are glad to know that, despite the initial difficulty, you managed to change the filters of your equipment. We know it can be a complicated process, but your effort is very valuable. If you need more assistance or have questions, please do not hesitate to contact us. We are here to help you!
Sincerely,
The Alkanatur team
D
David E.
Rating: 5 out of 5
following a purchase from 19/04/2026
I love the result I enjoy in my water with each filter. They are of enormous use to take care of my health.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
V
Verónica H.
Rating: 5 out of 5
following a purchase from 17/04/2026
Delighted with Alkanatur products
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Carmen P.
Rating: 5 out of 5
following a purchase from 18/04/2026
Very satisfied thank you
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
N
Noemí G.
Rating: 5 out of 5
following a purchase from 18/04/2026
I am satisfied
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Antonia O.
Rating: 5 out of 5
following a purchase from 18/04/2026
Very good, this is the second jug I buy for my second home!!
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Ana V.
Rating: 5 out of 5
following a purchase from 17/04/2026
Fast shipping, as expected. Good products, quality.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Esther M.
Rating: 5 out of 5
following a purchase from 15/04/2026
Since I was recommended Alkanatur, I don't want any other water
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
L
Lazara Leticia E.
Rating: 5 out of 5
following a purchase from 14/04/2026
I love the taste of my water, now I know I can drink safely. I used to get water from the spring near my house but I didn't feel safe in case it had pesticides, that's why I decided to buy the pitcher, besides it's a national product, I support local or national trade.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
M. Del Mar E.
Rating: 1 out of 5
following a purchase from 16/04/2026
All morning at home and when they called they did not answer. Later they sent a message to the email saying that I was absent, leaving the jug where it was convenient for the delivery person without asking. They should not give the option to send to home if they do not fulfill it later. There is a terrible lack of communication, in other places at least when you answer the intercom they respond and do not leave to save 1 minute of time, besides that it would have been normal to call the person or send a message to the mobile, not everyone checks emails every minute. I have requested a refund because if every time I order filters and replacements I have to go to where the delivery person finds it convenient instead of where I choose, it will be a headache. On top of that, I had to endure a lady from Alkanatur calling me saying that if I did not go to where they left the jug it was because I did not want it, scolding me because according to her I did not bother to go pick up a jug, in addition to insisting that a friend or family member go pick it up. I do not have to explain my family situation or my schedule to a person I do not even know. On top of that, endure that this character intends to organize my life. It is shameful. The only thing requested is that they send it home and they did not even do that.
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Response from Alkanatur
We sincerely regret the incident that occurred with the transport company and we fully understand your discomfort for not having received the order in the expected conditions.
However, we believe it is important to clarify that at no time did Alkanatur speak to you disrespectfully nor did we make the statements you indicate in your review. In fact, we have written confirmation of the conversation held and the email sent by our colleague on April 23 at 11:47, where you were simply informed that a claim had been opened with the transport agency and that a full refund of the requested order was being processed.
The only intention of our team was to try to help with an incident unrelated to Alkanatur and to offer alternatives to locate the package as soon as possible.
We understand the frustration that these types of situations generate, but we also ask for respect towards our customer service team, who acted with courtesy and professionalism at all times.
We will continue to report these types of incidents to the transport company to prevent them from happening again.
Best regards,
Alkanatur Team
V
Vicente R.
Rating: 5 out of 5
following a purchase from 15/04/2026
Water consumption in the southern area of Madrid and you can tell that the water has lost that rancid taste that appears when you keep it in the refrigerator.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Maria Jose C.
Rating: 5 out of 5
following a purchase from 15/04/2026
A health guarantee when you drink water.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
A
Ana A.
Rating: 5 out of 5
following a purchase from 11/04/2026
.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Maria José R.
Rating: 5 out of 5
following a purchase from 15/04/2026
Satisfactory
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
V
Vicente L.
Rating: 5 out of 5
following a purchase from 15/04/2026
.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
J
Jose F.
Rating: 5 out of 5
following a purchase from 15/04/2026
ok
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Mercedes D.
Rating: 5 out of 5
following a purchase from 18/02/2026
The taste of the water has improved significantly and I assume its properties have as well
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Laura R.
Rating: 5 out of 5
following a purchase from 15/04/2026
Fast and perfect
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
S
Susanna M.
Rating: 5 out of 5
following a purchase from 14/04/2026
Everything is perfect. The shower filter is magnificent, you can really notice the difference in the skin and hair.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
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Elena E.
Rating: 5 out of 5
following a purchase from 14/04/2026
I bought a water filter. The package arrived quickly. Excellent service.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Carla D.
Rating: 5 out of 5
following a purchase from 14/04/2026
Yes, I received my pitcher and it works well. But the quality of the plastic is low. I don't see it as durable enough. Either improve the plastic or make the exterior glass and better plastic for the filter support and the lid.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
I
Isabel M.
Rating: 5 out of 5
following a purchase from 15/04/2026
I am super happy with her, she didn't know anything and here in my town, the water is very hard and tastes a lot like chlorine
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Adrian D.
Rating: 5 out of 5
following a purchase from 14/04/2026
Very fast and efficient
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Response from Alkanatur
Hello Adrian!
Thank you very much for your opinion! We are glad to know that you found our service fast and efficient. Your satisfaction is our priority.
We hope to see you again at Alkanatur!
Best regards,
The Alkanatur team
D
David A.
Rating: 5 out of 5
following a purchase from 14/04/2026
Quick purchase, and the product does what is expected.
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Response from Alkanatur
Dear David,
We sincerely thank you for your comment and for the excellent rating of 5/5. We are pleased to know that your purchase was quick and that the product has met your expectations. Your satisfaction is our priority.
Sincerely,
The Alkanatur team.
C
Charo C.
Rating: 1 out of 5
following a purchase from 08/04/2026
I have not received the order since 9.04 when I placed it
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Response from Alkanatur
We sincerely apologize for the delay in the delivery of your order. We are here to help you resolve this situation as soon as possible. Please contact us directly so we can provide you with more information and find a satisfactory solution. We appreciate your understanding.
Best regards,
Alkanatur Team
T
Tamara M.
Rating: 5 out of 5
following a purchase from 14/04/2026
The product came well cared for and presented, with clear instructions on its use. I am satisfied with the purchase.
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Response from Alkanatur
Hello Tamara!
Thank you very much for sharing your positive experience with us. We are glad to know that the product arrived in perfect condition and that the instructions were clear. Your satisfaction is our priority.
We hope to see you again at Alkanatur!
Best regards,
The Alkanatur team.
A
Ana M C.
Rating: 5 out of 5
following a purchase from 13/04/2026
I am very happy with the products I have been acquiring from Alkanatur
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Response from Alkanatur
Dear Ana M,
We sincerely appreciate your comment and are glad to know that you are so happy with Alkanatur's products. Your satisfaction is our priority, and we hope to continue serving you with the same quality in the future.
Sincerely,
The Alkanatur team.
L
Laurence C.
Rating: 5 out of 5
following a purchase from 13/04/2026
I am satisfied with the carafe and its filters. It is the best currently on the market
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