Customer reviews of Alkanatur

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 5 521 published reviews
5 4 601 83% 4 512 9% 3 123 2% 2 91 2% 1 194 4%

Summary of reviews

Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.

Reviews 1 and 5 stars

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L
Lola H.
Rating: 1 out of 5
I was told that I would receive my order on Friday 11/10, it has neither arrived nor have I been notified of the delay. Now I don't know when I will receive the order.
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Response from Alkanatur
Dear Lola, we regret your negative review. We have seen that your order was placed on Wednesday, October 9, at 8:39 PM. Our delivery times, as indicated on our website, are between 1 and 5 business days. In the Terms of Sale, we also detail that: "Unless otherwise stated, products will be delivered within a period of between 1 and 5 business days. Orders placed on business days before 3 PM will be shipped on the same day. Those placed after 3 PM will be sent the following business day." That is to say, your order was processed the next business day, Thursday the 10th, and sent for transport. The tracking was created on the same day, which you can check both in your customer profile and in the email you receive with the information. From what we can see in the update of your shipment tracking, it is out for delivery today from early morning, so it will probably arrive throughout the day. That is to say, since the order was processed, it has gone out for delivery on the third business day, meeting our delivery times.
J
Joaquin R.
Rating: 5 out of 5
The speed of delivery
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
P
Patricia G.
Rating: 5 out of 5
The speed and kindness with which I was attended by phone when I called with a question about the shipment
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
V
Verónica R.
Rating: 5 out of 5
We are all happy at home, both with the pitcher and with the shower filter. The water in the pitcher has no strange taste and I save a lot by not having to buy mineral water and therefore do not pollute with so much plastic waste. All advantages. With the shower filter, my skin no longer itches when I shower like before.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
A
Antonio C.
Rating: 5 out of 5
Speed of delivery
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
F
Francisco J.
Rating: 5 out of 5
One of the best investments I have made.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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Carmen W.
Rating: 5 out of 5
Good product and professional attention. Thank you.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
A
Ana B.
Rating: 5 out of 5
Fast in delivery
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
R
Rebeca S.
Rating: 1 out of 5
The filter cannot be placed on the bathtub faucet. It should have a system that allows it to fit when the wall is very close to the spout.
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Response from Alkanatur
Hello Rebeca, we are very sorry about your rating. We will contact you to try to help you and so you can enjoy your shower filter.
F
Felicidad S.
Rating: 5 out of 5
I like their products in every aspect and their online sales and shipping service.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
M
Marek J.
Rating: 5 out of 5
Well, everything, I called the customer service number and a very kind lady explained everything to me, resolving my doubts and also advised me about the filters. I made the purchase on Friday afternoon and by Monday midday I already had the order at home. Everything arrived in good condition and in perfect state.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
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