The online store Altearah Bio has garnered praise for its exceptional product quality, with customers highlighting the effectiveness and enjoyable scents of their perfumes and creams. Many express satisfaction with the fast shipping, noting that orders arrive quickly and are meticulously packaged, ensuring products reach them in perfect condition. The reliability of the service is evident, as numerous reviews mention seamless order processing and timely delivery.
Good evening, very disappointed with the customer service!! I made a complaint for samples, no response from you!! Very very disappointing
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Response from Altearah Bio
Hello madam,
I have received your messages but as written in my response on Monday, March 9 at 8:57 AM, I was on leave and no one could respond to you via the chatbot. However, for any urgent matters, you have the option to send an email or contact the headquarters directly, which will provide you with a response as soon as possible.
The samples are offered as follows: 1 for 1 product purchased, up to a limit of 3. I remain available if needed.
Have a nice day
S
Sabrina M.
Rating: 1 out of 5
following a purchase from 21/05/2025
Products not packaged correctly resulted in: damaged box and damaged card due to transport. It’s sure to arrive, but at the price paid, I am disappointed...
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Response from Altearah Bio
Hello,
We apologize for this inconvenience. We have reported this to our logistics provider and the carrier.
Have a nice day
K
Kristel D.
Rating: 1 out of 5
following a purchase from 18/03/2025
The delivery person delivered to the wrong house; if my neighbor hadn't brought it to me, I would have never received it. And instead of 3 samples, I only received one.
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Response from Altearah Bio
Hello, I am sorry for the issue encountered during delivery. This is beyond our control, but I will report it to the carrier. Regarding the samples, we offer one per ordered item, up to a limit of three. Have a great day.
S
sandrine B.
Rating: 1 out of 5
following a purchase from 09/12/2024
Hello, I still haven't received my order and the carrier is unreachable.
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Ninon B.
Rating: 1 out of 5
following a purchase from 09/01/2025
I did not receive my parcel which arrived damaged. The parcel has left. I'm waiting for news
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Response from Altearah Bio
Hello,
I'm sorry about this problem. I'll get back to you as soon as possible to resolve it.
Thank you very much,
Have a nice day
K
KARINE R.
Rating: 2 out of 5
following a purchase from 04/12/2024
The bath salts don't smell as good as they did a few years ago. Has the formula changed?
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Response from Altearah Bio
Hello,
Please make sure that we haven't changed anything in its composition.
We're sorry if this one doesn't suit you.
Have a nice day!
J
Justin D.
Rating: 1 out of 5
following a purchase from 17/07/2024
Shit service. I have paid you for product more than 2 weeks ago: you have done nothing to ensure it is delivered. This is very very bad brand performance. Turn off your international orders until you can deliver: then sort out your web site. Constantly making offers (10% off, Free Delivery) none of which are ever available when it comes to ordering. Your products are good, your service is a scam
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Response from Altearah Bio
Hello, I'm sorry to hear from you. However, you came to me as soon as you heard that your package was stuck in customs. I replied immediately that I would contact the carrier. On the same day, July 25, at 3:03 pm via the chatbot, I replied that everything had been done and that your package would be delivered. Are you aware of this message? Thank you. Please note that free delivery only applies to shipments within France. I remain available if necessary. Have a nice day!
C
Céline J.
Rating: 2 out of 5
following a purchase from 10/07/2023
I am very disappointed with what I received....the site is not very clear and so I received a much smaller product than I thought. On the other hand, the product smells as good as I wanted it to.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2023
i ordered the purity care perfume and received another one. when i wanted to check my invoice, there was no product indicated on it. i couldn't dispute it. clever!
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Response from Altearah Bio
Hello, I'm sorry for the inconvenience. You can find your invoice on your account. You can also contact us so that we can resolve this error. We are always ready to listen to our customers in order to provide them with complete satisfaction. Have a nice day!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/07/2022
Package did not arrive at destination indicated!
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Response from Altearah Bio
Hello, I'm sorry for the inconvenience. I'll get back to you in a private message. Have a nice day!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2021
Very expensive for the quantity on this last order I am disappointed.
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Response from Altearah Bio
Sorry to read your disappointment. Indeed, the perfume and the concentrate are very complementary. The concentrate contains 30% of active ingredients in essential oils (the fragrance only 10%), which explains the price difference. The concentrate is to be applied to specific areas according to the color chosen (hence the roll-up). A treatment using the roll-up increases the booster effect tenfold. I hope my answer will provide you with more explanations and details. Have a nice day The Altearah team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/04/2021
The organization of the site is not very practical.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2020
big problem with the delay between the time of my order (10/12), the logistics management of my order, shipping and receipt on 19/12. if I had not intervened, the package would not have been shipped.
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Response from Altearah Bio
Hello, thank you for taking the time to reply to this request for advice. As mentioned during our exchanges by email and text message, we have indeed encountered various problems with the management of your order. We will follow up on your latest request as of January 5th. Best wishes for the festive season. Sincerely, Altearah
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/05/2020
Fast delivery Products met my expectations
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Response from Altearah Bio
Mrs Rousseau, dear customer, thank you for taking the time to comment on our services. However, I am a little surprised by the 1-star rating (the worst) in your comments. Could it be a handling error? Yours sincerely, Julien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2020
I am satisfied with the products you offer, but as I wrote to the sales department by e-mail, I am not at all satisfied with the delivery time acr problems with the preparation of the order. This purchase was intended for a gift that didn't arrive when it was due, so I had to buy something else. I'm waiting for a commercial gesture to be made to compensate me!
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Response from Altearah Bio
Hello, following your initial request, we sent you a proposal on February 14, which has remained unanswered to date. Have you checked your spam? Best regards, Julien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/08/2019
I was simply very disappointed with the delivery times On the site, it says 48 hours and in reality I received my package with at least 10 days delay I find it disappointing to have such good products and a delivery not respected.
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Response from Altearah Bio
Hello, thank you for your comments on our products. Delivery took longer than expected because you placed your order during the company's annual closure, the dates of which were specified on the home page of the site. It seems that this publication was not visible enough and we regret this. Please do not hesitate to contact us again before placing your next order. Julien. Altearah
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