9.5/10
★★★★★
based on 1032 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Products not packaged correctly resulted in: damaged box and damaged card due to transport. It’s sure to arrive, but at the price paid, I am disappointed...

User icon
Sabrina M.
purchased on 21/05/2025
Translated review
Answer from Altearah Bio
Hello,

We apologize for this inconvenience. We have reported this to our logistics provider and the carrier.

Have a nice day
1 /5
★☆☆☆☆

The delivery person delivered to the wrong house; if my neighbor hadn't brought it to me, I would have never received it. And instead of 3 samples, I only received one.

User icon
Kristel D.
purchased on 18/03/2025
Translated review
Answer from Altearah Bio
Hello, I am sorry for the issue encountered during delivery. This is beyond our control, but I will report it to the carrier. Regarding the samples, we offer one per ordered item, up to a limit of three. Have a great day.
1 /5
★☆☆☆☆

Hello, I still haven't received my order and the carrier is unreachable.

User icon
Sandrine B.
purchased on 09/12/2024
Translated review
1 /5
★☆☆☆☆

I did not receive my parcel which arrived damaged. The parcel has left. I'm waiting for news

User icon
Ninon B.
purchased on 09/01/2025
Translated review
Answer from Altearah Bio
Hello,
I'm sorry about this problem. I'll get back to you as soon as possible to resolve it.
Thank you very much,
Have a nice day
1 /5
★☆☆☆☆

Shit service. I have paid you for product more than 2 weeks ago: you have done nothing to ensure it is delivered. This is very very bad brand performance. Turn off your international orders until you can deliver: then sort out your web site. Constantly making offers (10% off, Free Delivery) none of which are ever available when it comes to ordering. Your products are good, your service is a scam

User icon
Justin D.
purchased on 17/07/2024
Translated review
Answer from Altearah Bio
Hello, I'm sorry to hear from you. However, you came to me as soon as you heard that your package was stuck in customs. I replied immediately that I would contact the carrier. On the same day, July 25, at 3:03 pm via the chatbot, I replied that everything had been done and that your package would be delivered. Are you aware of this message? Thank you. Please note that free delivery only applies to shipments within France. I remain available if necessary. Have a nice day!
1 /5
★☆☆☆☆

I ordered the purity care perfume and received another one. when i wanted to check my invoice, there was no product indicated on it. i couldn't dispute it. clever!

User icon
Acheteur Vérifié
purchased on 23/02/2023
Translated review
Answer from Altearah Bio
Hello, I'm sorry for the inconvenience. You can find your invoice on your account. You can also contact us so that we can resolve this error. We are always ready to listen to our customers in order to provide them with complete satisfaction. Have a nice day!
1 /5
★☆☆☆☆

Fast delivery Products met my expectations

User icon
Acheteur Vérifié
purchased on 27/05/2020
Translated review
Answer from Altearah Bio
Mrs Rousseau, dear customer, thank you for taking the time to comment on our services. However, I am a little surprised by the 1-star rating (the worst) in your comments. Could it be a handling error? Yours sincerely, Julien
1 /5
★☆☆☆☆

I am satisfied with the products you offer, but as I wrote to the sales department by e-mail, I am not at all satisfied with the delivery time acr problems with the preparation of the order. This purchase was intended for a gift that didn't arrive when it was due, so I had to buy something else. I'm waiting for a commercial gesture to be made to compensate me!

User icon
Acheteur Vérifié
purchased on 10/02/2020
Translated review
Answer from Altearah Bio
Hello, following your initial request, we sent you a proposal on February 14, which has remained unanswered to date. Have you checked your spam? Best regards, Julien
1 /5
★☆☆☆☆

I was simply very disappointed with the delivery times On the site, it says 48 hours and in reality I received my package with at least 10 days delay I find it disappointing to have such good products and a delivery not respected.

User icon
Acheteur Vérifié
purchased on 07/08/2019
Translated review
Answer from Altearah Bio
Hello, thank you for your comments on our products. Delivery took longer than expected because you placed your order during the company's annual closure, the dates of which were specified on the home page of the site. It seems that this publication was not visible enough and we regret this. Please do not hesitate to contact us again before placing your next order. Julien. Altearah