Customer reviews of AMMERLAAN IMPORT

Hello Murielle,

Thank you for taking the time to share your feelings. We understand that the delay can be a source of frustration and we are sorry that your experience did not meet your expectations.
A supplier order issue that we had been waiting for months but which was not recorded with them ...
Really sorry for this exceptionally long wait.

Best regards,
The AMMERLAAN IMPORT team

Mr. TONIN,
I am not at all surprised by your rating and review, given the email you sent me following the first delivery attempt by DPD, I take your public note and comment as a provocation.
I remind you of what you wrote to me:
Good evening
I ask you to refund my order and cancel it
I will not be delivered
Not being able to be present for the delivery, I followed the protocol on their site with a photo from the road and a specification of where to drop off without a signature
The delivery person came on site, called me, arguing that he did not have a photo of the delivery point, he did not want to specify exactly where in the hamlet he was which would have allowed me to guide him by phone. He eventually found the requested delivery location himself but preferred not to deliver
I assume his conversation is recorded.
Attached is the visual from the dpd site
The other delivery method proposed being chronopost which is the same group as dpd, I will not order from you again
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I asked DPD for explanations following your email and here is their response:
Hello Mr. Ammerlaan,
I am following up on the exchanges regarding the delivery of your package No. 10224001338675.
I just spoke with the concerned driver.

He indicates to me that when he arrived in the hamlet on Wednesday, he contacted Mr. Tonin for details about the address. He tells me that the exchange went poorly, the recipient would have refused to guide him, believing that it was "his job as a driver to find the address and that he should manage".

As a result, he left with your package.

It appears that another one of our drivers also indicates having had tumultuous exchanges with your client.

I just contacted him personally to get details about the situation and it turns out that he does not want any exchanges or contact with the DPD company.

We have agreed to ensure delivery tomorrow, at the requested safe location, without contacting him by phone, at his request.
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I suggested that you have it delivered to a parcel relay as the delivery site is poorly indicated, but that was OUT OF THE QUESTION for you, and when I advised you to put up directional signs in your locality then...
So if I could give you a rating it would be 1 Star
I confirm, we are not made to work together...
I invite you to find another supplier, as far as I am concerned.

Best regards

Hello Eric,

Thank you for your feedback. We are sorry to hear that your order was not complete. Could you please contact us directly so that we can resolve this issue as soon as possible? Your satisfaction is our priority.

Best regards,
The AMMERLAAN IMPORT team

Hello Earl,

Thank you for your feedback. We understand your frustration regarding the delivery time and we apologize for this wait.
The filters for your order were out of stock with our supplier but also at the factory, which caused an additional delay of 3 weeks beyond the announced timeframe of your order.
We are experiencing this type of delay just as you are; such delays remain exceptional.

Best regards,
The AMMERLAAN IMPORT team

Hello Mathieu,
The indicated delay for the filters you ordered is as follows:
4) Item on order, shipping time 3 to 5 weeks (depending on supplier stock)
so we are on the minimal delay, where is the problem?
You should be satisfied with the fast delivery!
Customer service.

Hello Muriel,
I had asked you to return to me if you have defective electrodes, otherwise I can't do anything with my supplier, they tell me that you are pulling too hard on the wire ...

Hello, I understand that you are not happy with the delay, neither am I, but when GEA does not deliver (due to lack of stock) I can't do anything about it, and I don't receive any commercial gesture from them. That said, to save you 1 to 2 weeks on the delivery time, I had your order sent directly from my supplier's warehouse to you, which cost me an additional 50 €, I did not charge you this extra cost, I probably should have informed you about this gesture (commercial). Have a nice day.

Hello Mr Josserand,
Now that you have received the missing part, please adapt the note :)
Sincerely
Customer service.

Hello,
Thank you for your review, however the rating (the lowest) that you give us does not seem to agree with the review "Very responsive".
Could you please modify your review?
Customer service.

Hello Mr Legendre, I understand that you are not happy with Chronopost, I'm sorry, but here you noted AMMERLAAN! ? for reviews of Chronopost is here https://fr.trustpilot.com/review/www.chronopost.fr thank you in advance to adapt or delete this review. cordially, customer service.

Dear Mme JACQUIN Indeed, the first credit note sent was a handling error on my part. However, you didn't quite understand that the 5.99 is the amount that will be reimbursed to you when you return your items. The maximum 20% return charge is applied depending on the resale status of the items. This is clearly indicated in the C.G.V. You have ordered 2 "Point de rupture for Litzclips Safety Link (12x)" for a total amount of 6.24 HT You have not read the Description of the product you have ordered (this is not an error on our part) and then you want me to reimburse you for the items, shipping costs and return shipping costs, sorry but I do not accept to pay 20 shipping costs, packaging costs and time spent, for an error for which we are not responsible. Yours sincerely

Hello, according to the Chronopost tracking you gave instructions to be delivered in a parcel relay? https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XW584129263JB&langue=fr Thursday 27/04/2023 11:55 Delivery instruction received Origin : Addressee via call deliverer Instruction chosen : Mise à disposition dans un point relais Date de relivraison : 28/04/2023 Je tiens touteme a preciser que vous noter la prestation de AMMERLAAN et non Chronopost ici ??? Thank you for your understanding.

Hello, the description of your article is very simple so I don't see where your problem comes from: Manchons Clover 20M - 10mm (pour Manus) D'origine Delaval Le lot De 4 manchons Réf: 893828-01 (remplace la référence 877577-01) And above all, why didn't you contact me for an exchange? Here are the notices, for the commercial service you have to contact us. Sincerely Ronald

Hello, some customers like you seem to confuse Trustpilot reviews with our after-sales service ... If you have a complaint about a problem with a product, simply contact me! If indeed our after-sales service is not up to your standards, your 1* out of 5 would indeed be justified ... Thank you for your understanding.

I'm having trouble understanding the 2 out of 5 stars??? When you say "Bon boutique" and "Livraison rapide"...

Mr Lecrosnier, I don't know if I should laugh or cry but ... when you placed your order on August 16th it was clearly indicated on our website: -------------------------------------------------------- *** Closed for summer vacations *** ***from Saturday August 7th to Monday August 23rd *** -------------------------------------------------------- Your order was shipped on August 23rd! Sincerely

Hello Pascal, When you confirmed your order (given the delivery time), we offered to deliver in 2 instalments for an extra 5 excl. tax (we share the cost of the double shipment). You didn't take up this offer and you didn't ask me for it, but in the shopping cart we already indicated this possibility with the following message: If you have items in your basket that are "on order or re-approved" and require several weeks delivery time, but also available items that you want to receive immediately (without waiting for all items to become available) you have the possibility for 5 H.T. to be delivered in 2 times, click on this link and add the item "additional delivery" in your basket and validate the order normally." I hope I have informed you sufficiently. Ronald

Hello, Sorry but this is not the soap, it is more correct to contact us before making a publication of this kind. Regarding your package, it was delivered on April 20th!? http://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do?bonTransport=1148992915060966 Please check the signature on the proof of delivery to find out who received it at your home!

Hello Mr Souvré, You have indeed purchased original Brouwers (GEA) 18 mm polyester scraper rope - by the metre. Cut products are not taken back. I don't know any company that takes back cut products.

It's a pity you didn't contact me before posting your review to simply ask me to take it back under warranty, especially as you bought original Delaval MP300 probes. Following our exchange I await your return of the faulty probe.

Hello Mr Miann**, I am very surprised by your comment on Trustpilot ... -1 your order is dated Dec 31, 2018 at 14h14 (you indicate to order in December, indication of bad faith, in my opinion) -2 The delivery time indicated on your article is 1 to 2 weeks so it will make 2 weeks Wednesday 16 (with the holiday we are still dan the deadline) https://materiel-elevage.ammerlaan.fr/contents/fr/p1509_PIC_BAL_Nr-1_3_POINTS_GRIS_AV_2_DENTS_1100X36.html -3 your pic'bal was shipped from the depot of my supplier on the 7th, so it should not take long to arrive at you. -4 the yellow vest movement doesn't help delivery times this time! -5 payment by credit card is made on the day of dispatch, as is the case with most e-merchants. I just hope you'll have the decency to correct your bill if you do receive your pic'bal within the week ...

Hello, Following a problem with a TNT delivery man who did not do his job properly (far from it) your parcel was finally delivered the same evening after your advice and our telephone conversation. Sincerely, Ronald AMMERLAAN

I'm really sorry for the delay in the delivery of your parcel, there are several reasons for this 1- your order would have left on Thursday if we weren't moving to our new depot, the time indicated for your cover seal is 24/48 hours, it did leave within the time limit (Friday) and you should therefore have been delivered on Saturday 3rd March by TNT ... 2- because of the bad weather (snow) during the week, all transport was delayed by 1 to 2 days, which is why you were delivered on Tuesday 6th. Too bad you didn't indicate that it was urgent, we would have sent your order as a priority on Thursday !!! I hope your future experience with us will be better than these 2 unfortunate stars ... Ronald.