AMMERLAAN IMPORT is consistently praised for top-notch product quality and reliability, with many reviews highlighting fast delivery times, accurate orders, and well-packaged shipments that arrive promptly and in line with expectations. Customers repeatedly note the availability of spare parts, responsive and attentive service, and clear communication, contributing to a smooth, efficient purchasing experience. The store’s reliability is reinforced by multiple mentions of quick processing, timely deliveries (often J+1 or same day), and a supportive, proactive approach from the team. Overall, shoppers express high satisfaction with fast, dependable service, strong product quality, and helpful, ready-for-use support.
I am not satisfied. I received 39 sleeves for 40 ordered.
Translated reviews
Response from AMMERLAAN IMPORT
Hello Eric,
Thank you for your feedback. We are sorry to hear that your order was not complete. Could you please contact us directly so that we can resolve this issue as soon as possible? Your satisfaction is our priority.
Best regards,
The AMMERLAAN IMPORT team
M
Mickaël T.
Rating: 3 out of 5
following a purchase from 18/08/2025
Products conform to the descriptions. The team is there for any information. The only flaw I can find is the delay sometimes depending on certain parts that are undoubtedly less in demand or less common. But I recommend without hesitation.
Translated reviews
Response from AMMERLAAN IMPORT
Dear Mickaël, we sincerely thank you for your feedback and are delighted to learn that our products and our team have met your expectations. We understand the concerns regarding delivery times; unfortunately, we cannot have everything in stock. Indeed, the more we sell an item, the more we stock it. The management of our prices relies on grouped supplier deliveries, but that extends the delays.
Your recommendation means a lot to us, and we hope to see you again soon on our site.
J
Jean-Pierre D.
Rating: 3 out of 5
following a purchase from 11/09/2025
This is not the same diameter, as it is an old Manus vacuum pump.
Translated reviews
Response from AMMERLAAN IMPORT
Hello Jean-Pierre,
I do not understand, it is indicated that it is for Delaval and you complain that it does not fit an old Manus, so we are not responsible for this error!
Thank you for adjusting your rating ...
Customer service.
M
Mathieu P.
Rating: 1 out of 5
following a purchase from 18/08/2025
Delivery time of more than 3 weeks
Translated reviews
Response from AMMERLAAN IMPORT
Hello Mathieu,
The indicated delay for the filters you ordered is as follows:
4) Item on order, shipping time 3 to 5 weeks (depending on supplier stock)
so we are on the minimal delay, where is the problem?
You should be satisfied with the fast delivery!
Customer service.
J
John F.
Rating: 3 out of 5
following a purchase from 16/07/2025
A little slow to arrive because the part was on back order.
Translated reviews
M
Marc J.
Rating: 1 out of 5
following a purchase from 05/09/2024
Everything went well except that a part was missing from my order and I got a refusal when I pointed it out.
Translated reviews
Response from AMMERLAAN IMPORT
Hello Mr Josserand,
Now that you have received the missing part, please adapt the note :)
Sincerely
Customer service.
S
Sophie P.
Rating: 3 out of 5
following a purchase from 31/05/2024
I easily found the membranes I needed, however they are much less resistant than the old model....and it's the brand, not the adaptable. I haven't received a reply to my e-mail.
Translated reviews
Response from AMMERLAAN IMPORT
Hello Mrs Perez
I've searched and I can't find any trace of your email?
Kind regards,
Customer Service
K
Kevin D.
Rating: 1 out of 5
following a purchase from 21/02/2024
Very responsive
Translated reviews
Response from AMMERLAAN IMPORT
Hello,
Thank you for your review, however the rating (the lowest) that you give us does not seem to agree with the review "Very responsive".
Could you please modify your review?
Customer service.
C
client
Rating: 1 out of 5
Following the reception of my order which does not correspond to what I wished, I first received a total credit of 19.01, then in another email, I am asked to return the order at my expense and a compensation of 5.99. I am used to ordering online on other sites, this is the first time this has happened. I will never order from AMMERLAAN again.
Translated reviews
Response from AMMERLAAN IMPORT
Dear Mme JACQUIN Indeed, the first credit note sent was a handling error on my part. However, you didn't quite understand that the 5.99 is the amount that will be reimbursed to you when you return your items. The maximum 20% return charge is applied depending on the resale status of the items. This is clearly indicated in the C.G.V. You have ordered 2 "Point de rupture for Litzclips Safety Link (12x)" for a total amount of 6.24 HT You have not read the Description of the product you have ordered (this is not an error on our part) and then you want me to reimburse you for the items, shipping costs and return shipping costs, sorry but I do not accept to pay 20 shipping costs, packaging costs and time spent, for an error for which we are not responsible. Yours sincerely
A
Alain C.
Rating: 3 out of 5
Surprised about the short milk tube, when I placed my order I thought they came in packs of 4. Very good sleeve.
Translated reviews
Response from AMMERLAAN IMPORT
Hello Mr Corbel, Very surprised by your note, it is clearly indicated (1x) in the article "Tuyau flex vms...", on the other hand for the sleeves which you ordered (4x) they are well by batch of 4! Link to the article: https://www.ammerlaan.fr/fr/pieces-robot-vms-delaval/1446-tuyau-flex-vms-d-origine-delaval-ref-907449-03-1x-90744903.html The list of your articles: TEDEL92725901OR - Manchon Delaval 927259-01 - 20M VMS D'origine (4x) TEDEL90744903OR - Tuyau Flex VMS D'origine Delaval Ref 907449-03 (1x) Unless you can tell me how you were led to believe otherwise? Sincerely Customer service.
P
Philippe S.
Rating: 1 out of 5
Hello, delivery went very well, but yesterday I tried the product I ordered and it seems to be faulty. It concerns the Technobase 2 CB syringes, and the pistons are dustproof, which seems to me to come from the cream-colored part whose drain is clogged by the hardened product.
Translated reviews
Response from AMMERLAAN IMPORT
Hello, some customers like you seem to confuse Trustpilot reviews with our after-sales service ... If you have a complaint about a problem with a product, simply contact me! If indeed our after-sales service is not up to your standards, your 1* out of 5 would indeed be justified ... Thank you for your understanding.
M
Mickael C.
Rating: 3 out of 5
Parcel delivered to the wrong address
Translated reviews
Response from AMMERLAAN IMPORT
Hello, after checking the package seems to be delivered to the address indicated when ordering! Can you tell me more? Thanks in advance
E
Eric L.
Rating: 3 out of 5
Delivery 1 day late
Translated reviews
Response from AMMERLAAN IMPORT
Mr Lely The delivery time indicated on the sleeves you ordered is as follows: Delivery time: Available: 24/48 Hours - https://materiel-elevage.ammerlaan.fr/contents/fr/p8339_Manchon-Delaval-Harmony-20M-SL-d%27origine-(4x)--999009-01.html you have been delivered in 48 hours, so no delay! http://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do?bonTransport=6948992915071548
A
Ameli R.
Rating: 1 out of 5
I still haven't received the package and it's been several weeks since I ordered.
Translated reviews
Response from AMMERLAAN IMPORT
Hello, Sorry but this is not the soap, it is more correct to contact us before making a publication of this kind. Regarding your package, it was delivered on April 20th!? http://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do?bonTransport=1148992915060966 Please check the signature on the proof of delivery to find out who received it at your home!
B
benoitsouvre
Rating: 1 out of 5
No return possible
Translated reviews
Response from AMMERLAAN IMPORT
Hello Mr Souvré, You have indeed purchased original Brouwers (GEA) 18 mm polyester scraper rope - by the metre. Cut products are not taken back. I don't know any company that takes back cut products.
T
TOM
Rating: 3 out of 5
Error on the delivery note, so delivery was very late. But excellent product.
Translated reviews
Response from AMMERLAAN IMPORT
Really sorry, we reversed the label of your package with that of another customer, who took 2 days before dropping the package at the post office or a delivery on Saturday instead of Tuesday as initially planned, 4 days late, big delay I do not know, surely yes when you need it quickly to treat a lame cow ....
C
client(e)
Rating: 3 out of 5
The milk tubes don't match the description or the photo, they're much thinner, bend a lot more between milking two cows and the bend persists during milking.
Translated reviews
Response from AMMERLAAN IMPORT
Further to our telephone discussion, it's true that the small MilkRite milk pipes you ordered, the WS005 and WS006, are suitable for claws with right-angle milk sockets, hence the 2 thinner places (which you point out) to cut the vacuum when connecting, this detail was not shown on the single photo that was for all the dimensions, but it was indicated at the bottom on the table of correspondences with the Gea pipes ... to clarify i've added photos of all the pipes to avoid further confusion. but the originals 7021-7101-040 (WS005) also have these places to bend, so i think you were mistaken in the reference, in general it's WS003 and WS007 for Westfalia . https://materiel-elevage.ammerlaan.fr/contents/fr/p1567_Tuyaux_Courts_a_lait.html Sincerely, Ronald
C
client(e)
Rating: 3 out of 5
Delivery time not respected, too bad!
Translated reviews
Response from AMMERLAAN IMPORT
Exactly, delivery 4 days late at your place, the month of august with its share of problems at TNT unfortunately every year at this time there are problems with some replacements ... unfortunately it fell on you, very sorry!
C
client(e)
Rating: 3 out of 5
Great buy but transport takes too long and you have to pay twice
Translated reviews
Response from AMMERLAAN IMPORT
Dear Sir, I would like to give you some details about your order for Canada. It was clearly indicated in the basket when you ordered "Shipping costs on estimate WAIT TO RECEIVE YOUR CONFIRMATION BEFORE MAKING YOUR PAYMENT !!! You have paid the order by credit card, but without waiting to know the amount of shipping costs ... You ordered on 19/04/2019 but I received your transfer for shipping on 23/05/2019 your order was shipped on 23/05/2019 by Colissimo, you are delivered on 28/05/2019 ! Only 5 days after your payment ... Best regards.
C
client
Rating: 1 out of 5
order in december amount debited and still nothing received really bad
Translated reviews
Response from AMMERLAAN IMPORT
Hello Mr Miann**, I am very surprised by your comment on Trustpilot ... -1 your order is dated Dec 31, 2018 at 14h14 (you indicate to order in December, indication of bad faith, in my opinion) -2 The delivery time indicated on your article is 1 to 2 weeks so it will make 2 weeks Wednesday 16 (with the holiday we are still dan the deadline) https://materiel-elevage.ammerlaan.fr/contents/fr/p1509_PIC_BAL_Nr-1_3_POINTS_GRIS_AV_2_DENTS_1100X36.html -3 your pic'bal was shipped from the depot of my supplier on the 7th, so it should not take long to arrive at you. -4 the yellow vest movement doesn't help delivery times this time! -5 payment by credit card is made on the day of dispatch, as is the case with most e-merchants. I just hope you'll have the decency to correct your bill if you do receive your pic'bal within the week ...
C
client
Rating: 3 out of 5
The goods met my expectations despite a major delivery problem.
Translated reviews
S
Samain
Rating: 1 out of 5
To date the order has still not arrived, 1 email has been sent and still no reply!
Translated reviews
Response from AMMERLAAN IMPORT
Hello, Following a problem with a TNT delivery man who did not do his job properly (far from it) your parcel was finally delivered the same evening after your advice and our telephone conversation. Sincerely, Ronald AMMERLAAN
B
blanc
Rating: 3 out of 5
slight problem due to a problem when placing the order on the internet, but problem quickly solved.
Translated reviews
C
client
Rating: 3 out of 5
The parcel was supposed to be delivered within 48 hours but took 5 days.
Translated reviews
Response from AMMERLAAN IMPORT
Hello After checking your comment, Indeed your package has suffered a sorting error at TNT where you lost 48 hours, the weekend does not count for carriers your package was shipped on Thursday and you received your delivery Tuesday at 9:21 In summary your package was delivered in 3 days instead of 1 days, I'm sorry, but it happens unfortunately ... ps. on our site the delivery time indicated was 2 to 5 days for your product.
P
PASQUIER
Rating: 3 out of 5
OTHERWISE NOTHING TO SAY
Translated reviews
Response from AMMERLAAN IMPORT
Thank you for your opinion. It's true that since we order our robot parts abroad, we can get them much more cheaply, but it's true that for parts we don't have in stock the lead time is 2 to 5 weeks. http://materiel-elevage.ammerlaan.fr/contents/fr/d332_Pieces_robot_de_traite_GEA.html For parts ordered regularly we try to have the parts in stock, in which case the lead time is 2 to 5 days. In your case, the month of August and a group order with a college didn't help matters...
We use cookies for audience measurement and improving user experience.
English 
Français 
Deutsch 