Customer reviews of AMMERLAAN IMPORT

Hello Cedric,

We warmly thank you for your positive feedback. Your satisfaction is our greatest reward and we are delighted that you had a pleasant experience with us.

Best regards,
The shop team

Hello Murielle,

Thank you for taking the time to share your feelings. We understand that the delay can be a source of frustration and we are sorry that your experience did not meet your expectations.
A supplier order issue that we had been waiting for months but which was not recorded with them ...
Really sorry for this exceptionally long wait.

Best regards,
The AMMERLAAN IMPORT team

Mr. TONIN,
I am not at all surprised by your rating and review, given the email you sent me following the first delivery attempt by DPD, I take your public note and comment as a provocation.
I remind you of what you wrote to me:
Good evening
I ask you to refund my order and cancel it
I will not be delivered
Not being able to be present for the delivery, I followed the protocol on their site with a photo from the road and a specification of where to drop off without a signature
The delivery person came on site, called me, arguing that he did not have a photo of the delivery point, he did not want to specify exactly where in the hamlet he was which would have allowed me to guide him by phone. He eventually found the requested delivery location himself but preferred not to deliver
I assume his conversation is recorded.
Attached is the visual from the dpd site
The other delivery method proposed being chronopost which is the same group as dpd, I will not order from you again
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I asked DPD for explanations following your email and here is their response:
Hello Mr. Ammerlaan,
I am following up on the exchanges regarding the delivery of your package No. 10224001338675.
I just spoke with the concerned driver.

He indicates to me that when he arrived in the hamlet on Wednesday, he contacted Mr. Tonin for details about the address. He tells me that the exchange went poorly, the recipient would have refused to guide him, believing that it was "his job as a driver to find the address and that he should manage".

As a result, he left with your package.

It appears that another one of our drivers also indicates having had tumultuous exchanges with your client.

I just contacted him personally to get details about the situation and it turns out that he does not want any exchanges or contact with the DPD company.

We have agreed to ensure delivery tomorrow, at the requested safe location, without contacting him by phone, at his request.
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I suggested that you have it delivered to a parcel relay as the delivery site is poorly indicated, but that was OUT OF THE QUESTION for you, and when I advised you to put up directional signs in your locality then...
So if I could give you a rating it would be 1 Star
I confirm, we are not made to work together...
I invite you to find another supplier, as far as I am concerned.

Best regards

Hello Sébastien,

Thank you for your positive feedback on our site "AMMERLAAN IMPORT". We are delighted that you had a good experience. Please feel free to share your suggestions to further improve our services.

Best regards,
The AMMERLAAN IMPORT team

Hello Françoise,

Thank you very much for your detailed feedback and your recommendation! We are delighted to hear that you found our prices competitive and that you received your order quickly.

We take note of your comments regarding the payment process and will work to improve it further. Please do not hesitate to contact us if you have any other questions or needs.

Best regards,
The Ammerlaan Import team

Hello Pierre,

Thank you for taking the time to share your feedback. We understand that prices can be an important factor for our customers. Please know that we are doing everything we can to offer quality products while remaining competitive. Your feedback is valuable and we are analyzing it to improve our offering. Don't hesitate to check our regular promotions.

Best regards,
The Ammerlaan Import team

Hello Earl,

Thank you for your feedback. We understand your frustration regarding the delivery time and we apologize for this wait.
The filters for your order were out of stock with our supplier but also at the factory, which caused an additional delay of 3 weeks beyond the announced timeframe of your order.
We are experiencing this type of delay just as you are; such delays remain exceptional.

Best regards,
The AMMERLAAN IMPORT team

Hello Hlne,

We sincerely thank you for your review and for the rating of 4/5 that you gave to AMMERLAAN IMPORT. We are delighted that our products suit you and that you find our prices interesting.
The "restocking time," "quantities in stock," and items that are "on order" are displayed on each product page, and in the order basket, you are therefore informed before you confirm the order, about the delivery times!

Best regards,
The AMMERLAAN IMPORT team

We sincerely thank you for your positive feedback, Mr. Eric. We are delighted to hear that you were satisfied with our service and that our team was able to meet your expectations. Your recommendation particularly touches us, and we continue to commit to providing you with a quality experience.

Hello Julien,

We warmly thank you for your positive feedback regarding our site "AMMERLAAN IMPORT". We are delighted that you found a good quality-price ratio. Your satisfaction is our priority, and we hope to see you again very soon for your future purchases. Do not hesitate to contact us if you need assistance.

Best regards,
The AMMERLAAN IMPORT team.

Hello Muriel,
I had asked you to return to me if you have defective electrodes, otherwise I can't do anything with my supplier, they tell me that you are pulling too hard on the wire ...

Hello Pascal, we thank you for your feedback and are happy to hear that your package has arrived safely. We take note of your comments regarding our prices and will work on improving our offers. Your satisfaction is important to us and we hope to see you again soon at AMMERLAAN IMPORT.

Hello, I understand that you are not happy with the delay, neither am I, but when GEA does not deliver (due to lack of stock) I can't do anything about it, and I don't receive any commercial gesture from them. That said, to save you 1 to 2 weeks on the delivery time, I had your order sent directly from my supplier's warehouse to you, which cost me an additional 50 €, I did not charge you this extra cost, I probably should have informed you about this gesture (commercial). Have a nice day.

Hello Pascal,

Thank you for your contribution :)

Hello Mr Legendre, I understand that you are not happy with Chronopost, I'm sorry, but here you noted AMMERLAAN! ? for reviews of Chronopost is here https://fr.trustpilot.com/review/www.chronopost.fr thank you in advance to adapt or delete this review. cordially, customer service.

Thank you for your contribution :)

Thank you for your contribution :) It's not because of us, it's the Swiss customs who took a very long time!

Thank you for your contribution

Hello, according to the Chronopost tracking you gave instructions to be delivered in a parcel relay? https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XW584129263JB&langue=fr Thursday 27/04/2023 11:55 Delivery instruction received Origin : Addressee via call deliverer Instruction chosen : Mise à disposition dans un point relais Date de relivraison : 28/04/2023 Je tiens touteme a preciser que vous noter la prestation de AMMERLAAN et non Chronopost ici ??? Thank you for your understanding.

Thank you for your contribution :)

Thank you for your contribution :) Indeed for 40 of order and 10 of expenses of packing and port and preparation of order, frankly to the day of today we cannot make less Basically on your order it remains us approximately 5 of gross margin... Thank you for your understanding.

Thank you for your contribution

Hello, the description of your article is very simple so I don't see where your problem comes from: Manchons Clover 20M - 10mm (pour Manus) D'origine Delaval Le lot De 4 manchons Réf: 893828-01 (remplace la référence 877577-01) And above all, why didn't you contact me for an exchange? Here are the notices, for the commercial service you have to contact us. Sincerely Ronald

Thank you for your contribution :)

Thank you for your contribution :) I'm sorry to inform you that it seems you've chosen the Intermarché as your Relais colis, I have no possibility of changing or making a mistake. In fact, the only time I can see the parcel relay chosen by the customer is in the Chronopost tracking link: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XT546951584FR&langue=fr

Thank you for your contribution :)

Thank you for your contribution :) I add items on request, if you need a reference for for example float and make me the request simply on the following page https://www.ammerlaan.fr/fr/nous-contacter