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★★★★★
based on 1269 reviews published
Summary of reviews
The online store excels in providing high-quality products, with numerous reviews highlighting the superior materials and attention to detail in each item. Customers are consistently impressed by the speed of delivery, often receiving their orders within 24 hours, which enhances their overall shopping experience. The responsiveness of the customer service team is frequently praised, as they are quick to address inquiries and ensure that orders meet expectations.
Latest neutral customer reviews
Way too long
Thank you for taking the time to share your feelings. We understand that the delay can be a source of frustration and we are sorry that your experience did not meet your expectations.
A supplier order issue that we had been waiting for months but which was not recorded with them ...
Really sorry for this exceptionally long wait.
Best regards,
The AMMERLAAN IMPORT team
Very bad experience
I am not at all surprised by your rating and review, given the email you sent me following the first delivery attempt by DPD, I take your public note and comment as a provocation.
I remind you of what you wrote to me:
Good evening
I ask you to refund my order and cancel it
I will not be delivered
Not being able to be present for the delivery, I followed the protocol on their site with a photo from the road and a specification of where to drop off without a signature
The delivery person came on site, called me, arguing that he did not have a photo of the delivery point, he did not want to specify exactly where in the hamlet he was which would have allowed me to guide him by phone. He eventually found the requested delivery location himself but preferred not to deliver
I assume his conversation is recorded.
Attached is the visual from the dpd site
The other delivery method proposed being chronopost which is the same group as dpd, I will not order from you again
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I asked DPD for explanations following your email and here is their response:
Hello Mr. Ammerlaan,
I am following up on the exchanges regarding the delivery of your package No. 10224001338675.
I just spoke with the concerned driver.
He indicates to me that when he arrived in the hamlet on Wednesday, he contacted Mr. Tonin for details about the address. He tells me that the exchange went poorly, the recipient would have refused to guide him, believing that it was "his job as a driver to find the address and that he should manage".
As a result, he left with your package.
It appears that another one of our drivers also indicates having had tumultuous exchanges with your client.
I just contacted him personally to get details about the situation and it turns out that he does not want any exchanges or contact with the DPD company.
We have agreed to ensure delivery tomorrow, at the requested safe location, without contacting him by phone, at his request.
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I suggested that you have it delivered to a parcel relay as the delivery site is poorly indicated, but that was OUT OF THE QUESTION for you, and when I advised you to put up directional signs in your locality then...
So if I could give you a rating it would be 1 Star
I confirm, we are not made to work together...
I invite you to find another supplier, as far as I am concerned.
Best regards
2 months to wait for an order is too long
Thank you for your feedback. We understand your frustration regarding the delivery time and we apologize for this wait.
The filters for your order were out of stock with our supplier but also at the factory, which caused an additional delay of 3 weeks beyond the announced timeframe of your order.
We are experiencing this type of delay just as you are; such delays remain exceptional.
Best regards,
The AMMERLAAN IMPORT team
Products conform to the descriptions. The team is there for any information. The only flaw I can find is the delay sometimes depending on certain parts that are undoubtedly less in demand or less common. But I recommend without hesitation.
Your recommendation means a lot to us, and we hope to see you again soon on our site.
This is not the same diameter, as it is an old Manus vacuum pump.
I do not understand, it is indicated that it is for Delaval and you complain that it does not fit an old Manus, so we are not responsible for this error!
Thank you for adjusting your rating ...
Customer service.
Despite the report, the electrodes are still of average quality, the contact wire is still as fragile, it comes out of the electrode after 2 uses.
I had asked you to return to me if you have defective electrodes, otherwise I can't do anything with my supplier, they tell me that you are pulling too hard on the wire ...
A little slow to arrive because the part was on back order.
Delivery times are way too long, order placed and paid on January 10th and received not before March 31st... for an order of almost 7000 euros, a commercial gesture would have been appreciated...
I easily found the membranes I needed, however they are much less resistant than the old model....and it's the brand, not the adaptable. I haven't received a reply to my e-mail.
I've searched and I can't find any trace of your email?
Kind regards,
Customer Service
My dissatisfaction comes from the delivery company, the deliveryman never came to the delivery address, despite the message on the site where it says that the deliveryman, having seen no one, would have left a calling card. i never saw this calling card. the parcel was dropped off at a relay point 35 km from the delivery address. i got it back in a bad state (smashed cardboard box, case, where the delivery note and order form were open), i'm very disappointed with the delivery.
Surprised about the short milk tube, when I placed my order I thought they came in packs of 4. Very good sleeve.
Parcel delivered to a parcel relay 20 km from my home, even though I paid the postage to have it delivered to my home and not to have it delivered so far away.
The product description does not match the reference, so it cannot be used... Item received very quickly.
Parcel delivered to the wrong address
Delivery 1 day late
Fast delivery
Delivery time too long
They were in stock. I ordered a decro cover and 2 bottle holders with samplers on counters which were unavailable at the time of ordering. The sleeves could have been delivered immediately instead of being blocked for 5 weeks. Sincerely Pascal
Hello, I am very happy with the service, availability and speed of delivery. However, I had ordered 2 unhooking probes and unfortunately only one is working. Sincerely EARL de la thiellerie
Error on the delivery note, so delivery was very late. But excellent product.
Hello the pot has a practical opening for washing ases large to pass the hand, the defect is the joint which does nothing but fall, and take the air to the milking for me I pence that the joint is too thin, the pipes sounds very rigid, difficult to meter cordially j-j
The milk tubes don't match the description or the photo, they're much thinner, bend a lot more between milking two cows and the bend persists during milking.
Delivery time not respected, too bad!
Great buy but transport takes too long and you have to pay twice
The goods met my expectations despite a major delivery problem.
Slight problem due to a problem when placing the order on the internet, but problem quickly solved.
My parcel which was supposed to arrive on Friday arrived the following Tuesday, too bad it was urgent!
The parcel was supposed to be delivered within 48 hours but took 5 days.
OTHERWISE NOTHING TO SAY