9.7/10
★★★★★
based on 1134 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Products conform to the descriptions. The team is there for any information. The only flaw I can find is the delay sometimes depending on certain parts that are undoubtedly less in demand or less common. But I recommend without hesitation.

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Mickaël T.
purchased on 18/08/2025
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Answer from AMMERLAAN IMPORT
Dear Mickaël, we sincerely thank you for your feedback and are delighted to learn that our products and our team have met your expectations. We understand the concerns regarding delivery times; unfortunately, we cannot have everything in stock. Indeed, the more we sell an item, the more we stock it. The management of our prices relies on grouped supplier deliveries, but that extends the delays.
Your recommendation means a lot to us, and we hope to see you again soon on our site.
3 /5
★★★☆☆

This is not the same diameter, as it is an old Manus vacuum pump.

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Jean-pierre D.
purchased on 11/09/2025
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Answer from AMMERLAAN IMPORT
Hello Jean-Pierre,
I do not understand, it is indicated that it is for Delaval and you complain that it does not fit an old Manus, so we are not responsible for this error!
Thank you for adjusting your rating ...
Customer service.
2 /5
★★☆☆☆

Despite the report, the electrodes are still of average quality, the contact wire is still as fragile, it comes out of the electrode after 2 uses.

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Muriel C.
purchased on 17/07/2025
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Answer from AMMERLAAN IMPORT
Hello Muriel,
I had asked you to return to me if you have defective electrodes, otherwise I can't do anything with my supplier, they tell me that you are pulling too hard on the wire ...
2 /5
★★☆☆☆

Delivery times are way too long, order placed and paid on January 10th and received not before March 31st... for an order of almost 7000 euros, a commercial gesture would have been appreciated...

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Eugénie R.
purchased on 10/01/2025
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Answer from AMMERLAAN IMPORT
Hello, I understand that you are not happy with the delay, neither am I, but when GEA does not deliver (due to lack of stock) I can't do anything about it, and I don't receive any commercial gesture from them. That said, to save you 1 to 2 weeks on the delivery time, I had your order sent directly from my supplier's warehouse to you, which cost me an additional 50 €, I did not charge you this extra cost, I probably should have informed you about this gesture (commercial). Have a nice day.
3 /5
★★★☆☆

I easily found the membranes I needed, however they are much less resistant than the old model....and it's the brand, not the adaptable. I haven't received a reply to my e-mail.

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Sophie P.
purchased on 31/05/2024
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Answer from AMMERLAAN IMPORT
Hello Mrs Perez
I've searched and I can't find any trace of your email?
Kind regards,
Customer Service
2 /5
★★☆☆☆

My dissatisfaction comes from the delivery company, the deliveryman never came to the delivery address, despite the message on the site where it says that the deliveryman, having seen no one, would have left a calling card. i never saw this calling card. the parcel was dropped off at a relay point 35 km from the delivery address. i got it back in a bad state (smashed cardboard box, case, where the delivery note and order form were open), i'm very disappointed with the delivery.

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François L.
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Answer from AMMERLAAN IMPORT
Hello Mr Legendre, I understand that you are not happy with Chronopost, I'm sorry, but here you noted AMMERLAAN! ? for reviews of Chronopost is here https://fr.trustpilot.com/review/www.chronopost.fr thank you in advance to adapt or delete this review. cordially, customer service.
3 /5
★★★☆☆

Surprised about the short milk tube, when I placed my order I thought they came in packs of 4. Very good sleeve.

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Alain C.
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Answer from AMMERLAAN IMPORT
Hello Mr Corbel, Very surprised by your note, it is clearly indicated (1x) in the article "Tuyau flex vms...", on the other hand for the sleeves which you ordered (4x) they are well by batch of 4! Link to the article: https://www.ammerlaan.fr/fr/pieces-robot-vms-delaval/1446-tuyau-flex-vms-d-origine-delaval-ref-907449-03-1x-90744903.html The list of your articles: TEDEL92725901OR - Manchon Delaval 927259-01 - 20M VMS D'origine (4x) TEDEL90744903OR - Tuyau Flex VMS D'origine Delaval Ref 907449-03 (1x) Unless you can tell me how you were led to believe otherwise? Sincerely Customer service.
2 /5
★★☆☆☆

Parcel delivered to a parcel relay 20 km from my home, even though I paid the postage to have it delivered to my home and not to have it delivered so far away.

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Dominique T.
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Answer from AMMERLAAN IMPORT
Hello, according to the Chronopost tracking you gave instructions to be delivered in a parcel relay? https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XW584129263JB&langue=fr Thursday 27/04/2023 11:55 Delivery instruction received Origin : Addressee via call deliverer Instruction chosen : Mise à disposition dans un point relais Date de relivraison : 28/04/2023 Je tiens touteme a preciser que vous noter la prestation de AMMERLAAN et non Chronopost ici ??? Thank you for your understanding.
2 /5
★★☆☆☆

The product description does not match the reference, so it cannot be used... Item received very quickly.

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Alexandredgs
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Answer from AMMERLAAN IMPORT
Hello, the description of your article is very simple so I don't see where your problem comes from: Manchons Clover 20M - 10mm (pour Manus) D'origine Delaval Le lot De 4 manchons Réf: 893828-01 (remplace la référence 877577-01) And above all, why didn't you contact me for an exchange? Here are the notices, for the commercial service you have to contact us. Sincerely Ronald
3 /5
★★★☆☆

Parcel delivered to the wrong address

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Mickael C.
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Answer from AMMERLAAN IMPORT
Hello, after checking the package seems to be delivered to the address indicated when ordering! Can you tell me more? Thanks in advance
3 /5
★★★☆☆

Delivery 1 day late

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Eric L.
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Answer from AMMERLAAN IMPORT
Mr Lely The delivery time indicated on the sleeves you ordered is as follows: Delivery time: Available: 24/48 Hours - https://materiel-elevage.ammerlaan.fr/contents/fr/p8339_Manchon-Delaval-Harmony-20M-SL-d%27origine-(4x)--999009-01.html you have been delivered in 48 hours, so no delay! http://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do?bonTransport=6948992915071548
2 /5
★★☆☆☆

Fast delivery

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Jerome M.
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Answer from AMMERLAAN IMPORT
I'm having trouble understanding the 2 out of 5 stars??? When you say "Bon boutique" and "Livraison rapide"...
2 /5
★★☆☆☆

Delivery time too long

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Jean M.
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Answer from AMMERLAAN IMPORT
Mr Lecrosnier, I don't know if I should laugh or cry but ... when you placed your order on August 16th it was clearly indicated on our website: -------------------------------------------------------- *** Closed for summer vacations *** ***from Saturday August 7th to Monday August 23rd *** -------------------------------------------------------- Your order was shipped on August 23rd! Sincerely
2 /5
★★☆☆☆

They were in stock. I ordered a decro cover and 2 bottle holders with samplers on counters which were unavailable at the time of ordering. The sleeves could have been delivered immediately instead of being blocked for 5 weeks. Sincerely Pascal

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Pascal G.
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Answer from AMMERLAAN IMPORT
Hello Pascal, When you confirmed your order (given the delivery time), we offered to deliver in 2 instalments for an extra 5 excl. tax (we share the cost of the double shipment). You didn't take up this offer and you didn't ask me for it, but in the shopping cart we already indicated this possibility with the following message: If you have items in your basket that are "on order or re-approved" and require several weeks delivery time, but also available items that you want to receive immediately (without waiting for all items to become available) you have the possibility for 5 H.T. to be delivered in 2 times, click on this link and add the item "additional delivery" in your basket and validate the order normally." I hope I have informed you sufficiently. Ronald
2 /5
★★☆☆☆

Hello, I am very happy with the service, availability and speed of delivery. However, I had ordered 2 unhooking probes and unfortunately only one is working. Sincerely EARL de la thiellerie

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Stephane L.
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Answer from AMMERLAAN IMPORT
It's a pity you didn't contact me before posting your review to simply ask me to take it back under warranty, especially as you bought original Delaval MP300 probes. Following our exchange I await your return of the faulty probe.
3 /5
★★★☆☆

Error on the delivery note, so delivery was very late. But excellent product.

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Tom
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Answer from AMMERLAAN IMPORT
Really sorry, we reversed the label of your package with that of another customer, who took 2 days before dropping the package at the post office or a delivery on Saturday instead of Tuesday as initially planned, 4 days late, big delay I do not know, surely yes when you need it quickly to treat a lame cow ....
2 /5
★★☆☆☆

Hello the pot has a practical opening for washing ases large to pass the hand, the defect is the joint which does nothing but fall, and take the air to the milking for me I pence that the joint is too thin, the pipes sounds very rigid, difficult to meter cordially j-j

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Jean-jacques C.
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3 /5
★★★☆☆

The milk tubes don't match the description or the photo, they're much thinner, bend a lot more between milking two cows and the bend persists during milking.

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Client(e)
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Answer from AMMERLAAN IMPORT
Further to our telephone discussion, it's true that the small MilkRite milk pipes you ordered, the WS005 and WS006, are suitable for claws with right-angle milk sockets, hence the 2 thinner places (which you point out) to cut the vacuum when connecting, this detail was not shown on the single photo that was for all the dimensions, but it was indicated at the bottom on the table of correspondences with the Gea pipes ... to clarify i've added photos of all the pipes to avoid further confusion. but the originals 7021-7101-040 (WS005) also have these places to bend, so i think you were mistaken in the reference, in general it's WS003 and WS007 for Westfalia . https://materiel-elevage.ammerlaan.fr/contents/fr/p1567_Tuyaux_Courts_a_lait.html Sincerely, Ronald
3 /5
★★★☆☆

Delivery time not respected, too bad!

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Client(e)
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Answer from AMMERLAAN IMPORT
Exactly, delivery 4 days late at your place, the month of august with its share of problems at TNT unfortunately every year at this time there are problems with some replacements ... unfortunately it fell on you, very sorry!
3 /5
★★★☆☆

Great buy but transport takes too long and you have to pay twice

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Client(e)
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Answer from AMMERLAAN IMPORT
Dear Sir, I would like to give you some details about your order for Canada. It was clearly indicated in the basket when you ordered "Shipping costs on estimate WAIT TO RECEIVE YOUR CONFIRMATION BEFORE MAKING YOUR PAYMENT !!! You have paid the order by credit card, but without waiting to know the amount of shipping costs ... You ordered on 19/04/2019 but I received your transfer for shipping on 23/05/2019 your order was shipped on 23/05/2019 by Colissimo, you are delivered on 28/05/2019 ! Only 5 days after your payment ... Best regards.
3 /5
★★★☆☆

The goods met my expectations despite a major delivery problem.

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Client
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3 /5
★★★☆☆

Slight problem due to a problem when placing the order on the internet, but problem quickly solved.

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Blanc
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2 /5
★★☆☆☆

My parcel which was supposed to arrive on Friday arrived the following Tuesday, too bad it was urgent!

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Client
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Answer from AMMERLAAN IMPORT
I'm really sorry for the delay in the delivery of your parcel, there are several reasons for this 1- your order would have left on Thursday if we weren't moving to our new depot, the time indicated for your cover seal is 24/48 hours, it did leave within the time limit (Friday) and you should therefore have been delivered on Saturday 3rd March by TNT ... 2- because of the bad weather (snow) during the week, all transport was delayed by 1 to 2 days, which is why you were delivered on Tuesday 6th. Too bad you didn't indicate that it was urgent, we would have sent your order as a priority on Thursday !!! I hope your future experience with us will be better than these 2 unfortunate stars ... Ronald.
3 /5
★★★☆☆

The parcel was supposed to be delivered within 48 hours but took 5 days.

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Client
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Answer from AMMERLAAN IMPORT
Hello After checking your comment, Indeed your package has suffered a sorting error at TNT where you lost 48 hours, the weekend does not count for carriers your package was shipped on Thursday and you received your delivery Tuesday at 9:21 In summary your package was delivered in 3 days instead of 1 days, I'm sorry, but it happens unfortunately ... ps. on our site the delivery time indicated was 2 to 5 days for your product.
3 /5
★★★☆☆

OTHERWISE NOTHING TO SAY

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Pasquier
Translated review
Answer from AMMERLAAN IMPORT
Thank you for your opinion. It's true that since we order our robot parts abroad, we can get them much more cheaply, but it's true that for parts we don't have in stock the lead time is 2 to 5 weeks. http://materiel-elevage.ammerlaan.fr/contents/fr/d332_Pieces_robot_de_traite_GEA.html For parts ordered regularly we try to have the parts in stock, in which case the lead time is 2 to 5 days. In your case, the month of August and a group order with a college didn't help matters...