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B
Rating: 1 out of 5
Scandalous product not even received and they don't let you know anything, that's not how you treat customers
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Customer reviews of AquaBota
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 561 published reviews
Summary of reviews
AquaBota consistently impresses with the beautiful quality of its plants, which customers frequently note as being visually stunning and well-conditioned upon arrival. The meticulous packaging ensures that plants are delivered in excellent condition, contributing to a highly positive unboxing experience. The delivery service is highlighted for its speed and reliability, with many customers expressing satisfaction at receiving their orders promptly and intact.
Reviews 1 and 2 stars
Reset filtersA
Rating: 1 out of 5
You sent my package with the carrier GLS, I have been waiting for my plant package since 7/05, it still hasn't arrived on 11/05, it has even been postponed to the next day, you should check your carrier, they do not provide enough information, and the package arrives very late. My plants will surely be damaged by the days spent in this package...
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A
Rating: 2 out of 5
I am disappointed with the received shipment. The photo presented for the sale of the product does not have the same size and volume as in this product photo!
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E
Rating: 1 out of 5
Dry plant arrival
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E
Rating: 2 out of 5
Not conforming to the photo at all Very damaged
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Response from AquaBota
Hello,
We confirm that the model received is indeed compliant with the one purchased.
If it is a coconut with a hole in the middle, it corresponds to the following reference:
Anubias Nana Bonsai on coconut (ref. 4001615300871)
https://www.aquabota.com/fr/plante-sur-racine-aquarium/19294-anubias-nana-bonsai--4001615300871.html
This model does have an opening in the front, allowing fish to circulate inside.
On the contrary, the classic half-coconut does not have a front opening allowing fish to enter. Therefore, it is a different product.
Best regards,
We confirm that the model received is indeed compliant with the one purchased.
If it is a coconut with a hole in the middle, it corresponds to the following reference:
Anubias Nana Bonsai on coconut (ref. 4001615300871)
https://www.aquabota.com/fr/plante-sur-racine-aquarium/19294-anubias-nana-bonsai--4001615300871.html
This model does have an opening in the front, allowing fish to circulate inside.
On the contrary, the classic half-coconut does not have a front opening allowing fish to enter. Therefore, it is a different product.
Best regards,
A
Rating: 2 out of 5
Where plants that I was not satisfied with, I buy those that had no roots, 6 plants regularly plant with you. Best regards, Ann De Voeght
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S
Rating: 1 out of 5
Satisfying
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L
Rating: 1 out of 5
Too long, plants arrived after 10 days, unfortunately some did not survive.
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S
Rating: 1 out of 5
The plants arrived dead
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J
Rating: 2 out of 5
Low quality potted plants for the most part except for the microsorum and the cryptocorynes. For these, the labels are missing to distinguish them. I did not receive the correct anubias, I had requested a mini coin not a normal one. Also, two in vitro plants of poor quality. In short, 50% of the order is satisfactory.
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P
Rating: 2 out of 5
I received an unrequested arka 1900 C2 cartridge and a missing fine filter PP arka 1900 cartridge, so I am disappointed.
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P
Rating: 1 out of 5
Very poor communication!
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Response from AquaBota
Good day,
You requested and paid for a delivery to a pickup point, but since this pickup point was not accessible, you could have had the package sent to another pickup point. You have tried several times to have the package delivered to your home. It is normal that communication with the carrier does not go well when you pay for an apple and ask for a pear, that doesn't work...
You requested and paid for a delivery to a pickup point, but since this pickup point was not accessible, you could have had the package sent to another pickup point. You have tried several times to have the package delivered to your home. It is normal that communication with the carrier does not go well when you pay for an apple and ask for a pear, that doesn't work...
A
Rating: 2 out of 5
When it comes to buying plants, it's better to see what you're buying, otherwise, expect unpleasant surprises. I remain disappointed by this mishap which, in my opinion, is unjustified regarding a particular product. Otherwise, it's fine, but it's better to only take In-vitro to be relatively sure of the reliability and quality of the product.
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C
Rating: 1 out of 5
Not received the products
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Response from AquaBota
Hello,
After checking with the carrier, it turns out that your package was indeed delivered to your street, but to the wrong address. We have immediately forwarded the information to GLS so that this mistake does not happen again.
After checking with the carrier, it turns out that your package was indeed delivered to your street, but to the wrong address. We have immediately forwarded the information to GLS so that this mistake does not happen again.
D
Rating: 1 out of 5
You are misled by incorrect photos on their webshop (smaller packages than indicated). In response to my email, they claimed they were not at fault, but afterwards they quickly adjusted the photo, which in my eyes was an admission of their mistake.
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S
Rating: 1 out of 5
Certain plant not very beautiful (foliage sign of deficiencies)
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