Customer reviews of Aquasani

9,6 /10

Based on 485 published reviews

Summary of reviews

Aquasani consistently delivers reliable, well-protected products that match customer expectations and arrive quickly. The materials and designs are praised for solid construction, ease of installation, quiet operation, and good value for money, with many noting accurate product descriptions and efficient delivery. Customer service is highlighted as professional and responsive, offering clear guidance and helpful after-sales support. Overall, customers report satisfied, smooth purchasing experiences with timely deliveries and products that perform as described.

Reviews 1 and 2 stars

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Stephanie T.

Published on 05/11/2024 à 16h02 following a purchase from 21/10/2024

the delivery person did not want to carry up the sanibroyeur, he left it on the ground floor of the building

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Response from Aquasani Published on 12/11/2024

Hello,

Our deliveries of compact devices are all made at the foot of the home; that is to say, they take place in the street at the bottom of your building or in the street in front of your house.
We apologize if this point was not clear enough during the order.
It is quite normal that the delivery person did not want to go up to your home, this is reserved for certain premium deliveries, and it costs very much (we cannot offer it knowing that we provide delivery).

Have a nice day.

Best regards,

Vincent B.

Published on 22/10/2024 à 08h24 following a purchase from 07/10/2024

The device works very well. However, after commissioning the device to which I only connected a sink, and thus the bushing with a cap on the other side in the intended openings, I had a small leak, on each side, along the device, through the bushings! This is not acceptable for a product of this price. I had to redo the connections with Teflon tape and silicone grease!

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Response from Aquasani Published on 05/11/2024

Hello,

Thank you for your message.

We are sorry for the inconvenience you encountered.

After checking, you did not contact our customer service about this before leaving this review ...
Please know that in this type of situation, we can send you new compliant parts if the received ones are defective!
We remain at your disposal at 09 78 31 69 81 or at [email protected] if you wish to discuss with us.

Have a nice day,

Best regards,

Jean B.

Published on 21/10/2024 à 14h20 following a purchase from 24/09/2024

You need to do 03 expulsions and it is still not enough to eject the materials and the push button is very poorly placed I regret my purchase which replaces another existing grinder

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Response from Aquasani Published on 05/11/2024

Hello,

Thank you for your message.

The operation described here is abnormal, why did you not contact our customer service before leaving this review?

This type of evacuation problem often results from an assembly issue in the case of horizontal or downward evacuation, if the device was assembled without a siphon.

Please know that we are at your disposal to help you resolve the assembly defect and obtain a fully functional device, you can contact us at 09 78 31 69 81, or at [email protected].

For the button positioning, we offer several models on the website, including devices that have a button on top.

Have a nice day,

Best regards,

Loic L.

Published on 15/07/2024 à 19h47 following a purchase from 29/06/2024

We need to change the delivery method! Chronopost is not at all up to the task, the 24 hours turn into 96 hours. We should favor pickup points because as a professional I cannot wait 4 hours at home!

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Response from Aquasani Published on 16/12/2025

Hello Loic, thank you for your review. We are sorry for your experience with Chronopost. We are now working with DPD, which offers more delivery options when you are absent. We hope to have the opportunity to regain your trust in the future. Best regards, The Broyeursani team.

Michel Q.

Published on 05/03/2024 à 07h26 following a purchase from 19/02/2024

Hello, I sent an email regarding the promotion you had, with an unavailable product. I was therefore asking to benefit from the same price for this product, even though it is unavailable, that's the law. You should have removed the promotional price in that case. You didn't even bother to respond to me. I believe everything has been said.

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Response from Aquasani Published on 07/05/2024

Hello,

We are sorry that we could not respond favorably to your request.
The regulation you mention corresponds to the regulation related to promotions.
The regulation concerning sales is quite different:
"If an item is no longer available, the retailer cannot restock it to sell at the sale price."
"Conducting sales on goods held for less than 1 month is punishable by a fine of €15,000 for sole proprietors and €75,000 for companies."
Source:
https://entreprendre.service-public.fr/vosdroits/F24037
https://www.legifrance.gouv.fr/codes/article_lc/LEGIARTI000038586528
We hope that the ordered product brings you complete satisfaction,

Best regards,

Matthieu M.

Published on 12/02/2024 à 11h12 following a purchase from 24/01/2024

Hello currently waiting for a response from you. (Email sent Friday to customer service + message left on your voicemail with my contact details!!!

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Response from Aquasani Published on 15/02/2024

Hello,

We are sorry for the problem encountered with the macerating toilet,
We were unable to reach you right away, but as soon as we were able to contact you by phone, we activated the warranty and proceeded to a full refund of your order as per your request.
Could you please reconsider your rating and your comment now that a response has been provided?

Best regards,

Denis P.

Published on 29/01/2024 à 17h09 following a purchase from 14/01/2024

Long delivery and ultimately never arrived due to material breakage

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Response from Aquasani Published on 15/02/2024

Hello,

Following our exchanges, we have found a solution and have resent a new device as a replacement.
We apologize again for the delay, due to a poor information relay from our carrier for this shipment.
Now that a solution has been found, would you consider revising your comments on the product and the shopping experience?

Best regards,

Patrick B.

Published on 22/01/2024 à 18h54 following a purchase from 08/01/2024

Theoretically I should have given 5 stars because the phone contact I had for technical questions before ordering was very positive. The order and delivery also went normally. So why these 2 stars? Because unknowingly I called just before the sales and the device I ordered benefited from a 40 euro discount which my interlocutor conveniently did not mention even though he could not have ignored it. There is nothing reprehensible here, everything is legal but these actions show how this company treats its customers. Too bad for them because for 40 euros they lost a customer; I was supposed to order 2 other products but it will be on another site.

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Response from Aquasani Published on 25/04/2024

Hello Patrick, thank you for sharing your experience with our site Broyeursani. We are sorry that you were disappointed with our service. We take your comments into account and will discuss with our team to improve our communication with our customers. We hope to have the opportunity to fully satisfy you during your next orders. We wish you a pleasant day.