Customer reviews of AXP Racing

9,3 /10

Based on 450 published reviews

5 376 84% 4 38 8% 3 10 2% 2 11 2% 1 15 3%

Summary of reviews

AXP Racing consistently delivers well-engineered, robust, and lightweight protection that customers rely on for their bikes, with many praising fast and smooth shipping and easy installation. The product range includes skid plates, racks, and guards that fit well on multiple models and provide strong protection, with several users highlighting secure fit, protection quality, and practical benefits during rides. Customer service stands out for responsiveness and helpfulness, including quick warranty processes, guidance, and support when parts or replacements are needed. Overall, customers repeatedly emphasize reliable delivery, solid build quality, and supportive assistance that enhances their riding experience.

Reviews 1 and 4 stars

Reset filters

Verified Buyer

Published on 28/05/2023 à 20h26 following a purchase from 12/04/2023

Very good

Verified Buyer

Published on 13/04/2023 à 12h13 following a purchase from 25/02/2023

Ordered and payed for parts 6 weeks ago. No parts has arrived, no shipment updates. No reply when asking for status on shipment. Really disappointed!

Response from AXP Racing Published on 13/04/2023

Sorry to hear about that. It seems that we have a problem regarding the e-mails sent through our website as we didn't receive yours. 6 weeks is of course, not normal. Please send your order details, name to our direct e-mail : [email protected]
Waiting for your reply through this e-mail, thank you and sorry again

Verified Buyer

Published on 09/03/2023 à 20h01 following a purchase from 15/01/2023

fast delivery. the navigation through the order process on the web site seems a bit fragile.

Verified Buyer

Published on 24/02/2023 à 10h47 following a purchase from 10/01/2023

Great products, install was a bit tricky, aligning screws and holes was difficult at times. Had an axp on my 701 and it worked very well.

Verified Buyer

Published on 03/02/2023 à 19h06 following a purchase from 20/12/2022

Zero customer service support, they never responded to an email for a damage claim. Very disappointed.

Response from AXP Racing Published on 07/02/2023

We saw 2 of your comments on the product pages
1) saying you has an issue with hardware
2) sayong you never receive the product
Here you mention a damage ??? Once again, never got any e-mail from you
We read and answer to every e-mail
please send again to [email protected] and give more elements .

Verified Buyer

Published on 13/08/2022 à 07h30 following a purchase from 29/06/2022

Good

Verified Buyer

Published on 21/06/2022 à 15h11 following a purchase from 04/05/2022

Fine

Verified Buyer

Published on 25/04/2022 à 10h57 following a purchase from 11/03/2022

Product is very good. But transport cost is little bit high.

Verified Buyer

Published on 06/04/2022 à 17h56 following a purchase from 20/02/2022

Reasonably fast delivery. Easy to order.

Verified Buyer

Published on 14/03/2022 à 18h34 following a purchase from 28/01/2022

Picked up a skid plate+linkage guard for my Honda CRF300L - it’s perfect, only thing keeping it from 5 stars is the high price.

Verified Buyer

Published on 21/12/2021 à 23h14 following a purchase from 16/08/2021

Customer service was appalling. An incorrectly manufactured product was sent to me. They knew it was incorrect before they sent it but they sent it anyway. When they wwere contacted about it they told me to fix it myself.

I had to criticize the product on youtube before the very arrogant Xavier Dugardin said that because I got a discount and free shipping that I should be grateful.

If AXP had pride in their products this wouldn't have happened.

Overall, a disgustingly bad experience.

Response from AXP Racing Published on 22/12/2021

Dear Gary ! The product was not incorrect, just not bent enough for some degreeds and we gave you the advice to make a minor modification, easy to manage at home, in order to make you save time. You didn't want to make it so we sent back another one. Remember that we're talking about a 20€ part.
Regarding our answers, arrogance is not a correct term. We offered you a discount which was exceptionnal, we had no reason to do it. We didn't find fair your way to "attack" us for this minor issue regarding the offer we done for you.
We can make mistakes, customers can perfectly be unhappy and write us. We always find a solution by a cordial exchange.
Best regards

Verified Buyer

Published on 21/12/2021 à 19h32 following a purchase from 13/09/2021

Order status updates could be improved.

Response from AXP Racing Published on 22/12/2021

Thanks Roger ! We take notes of your feedback which will help us to improve our website. Feel free to send me what you would like to see as improvements, directly to my e-mail [email protected]

Verified Buyer

Published on 21/12/2021 à 16h36 following a purchase from 30/09/2021

Translations aren’t great

Response from AXP Racing Published on 22/12/2021

Nick, we try to do the best we can but can always do better ! feel free to tell me what was not clear enough to you and we'll try to improve it ! Thanks