Customer reviews of AXP Racing

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 487 published reviews
5 406 83% 4 40 8% 3 12 2% 2 11 2% 1 18 4%

Summary of reviews

AXP Racing consistently delivers during the order-to-delivery process, with fast, reliable shipping and on-schedule product arrival that keeps riders on their adventures. Customers highlight the solid protection and fit of skid plates and guards, noting they protect well, mount smoothly, and are well engineered for various bikes. The care shown by customer service and warranty support stands out, with replacements and responsive assistance acknowledged as serious and attentive. Overall, the products are described as robust, well-fitting, and durable, backed by dependable service that enhances the riding experience.

Reviews 1 and 4 stars

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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 30/09/2023
The skid plate did not fit my bike I have the Beta 125 rr 2T 2018 and the holes where the bolts attach were not twin to the plate. I attached the plate with cuffs and after 2 rides the plate broke
Response from AXP Racing
Dear "anonyme" , we didn't hear from you by e-mail to discuss about your problem. This product never met any issue from our customers so it would be more constructive if we had pictures to offer you a solution. [email protected] is our e-mail . At this point, we consider your rating unjustify as we didn't have any information to investigate about a potential issue. If the skid plate broke then, it may be cause of the "homemade" fitment that was not enough. Waiting to get any news from you !
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/03/2023
Fast delivery.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/07/2023
The site may not be the most intuitive site, but with a bit of commen sense you'll find what you need.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/07/2023
Prodotto che già conoscevo , però x Yamaha tenere ho dovuto adattare un po’ i fori in quanto non coincidono con quelli presenti sulla moto.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/05/2023
Delivery Time was delayed by 2 weeks and parcel arrived damaged and was charged an extra £35 for import costs so made the item very expensive. would not order again from them.
Response from AXP Racing
As your name is not precised, we can't have a look at the concerned order but we generally ship the order in 24/48h . The two weeks late may be a consequence of customs in UK which, with Brexit cause lot of issues and, unfortunatly, we can't manage politic stuff. By ordering from another country and being from UK, you automatically have customes fees.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/04/2023
Very good
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 25/02/2023
Ordered and payed for parts 6 weeks ago. No parts has arrived, no shipment updates. No reply when asking for status on shipment. Really disappointed!
Response from AXP Racing
Sorry to hear about that. It seems that we have a problem regarding the e-mails sent through our website as we didn't receive yours. 6 weeks is of course, not normal. Please send your order details, name to our direct e-mail : [email protected]
Waiting for your reply through this e-mail, thank you and sorry again
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 15/01/2023
fast delivery. the navigation through the order process on the web site seems a bit fragile.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 10/01/2023
Great products, install was a bit tricky, aligning screws and holes was difficult at times. Had an axp on my 701 and it worked very well.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 20/12/2022
Zero customer service support, they never responded to an email for a damage claim. Very disappointed.
Response from AXP Racing
We saw 2 of your comments on the product pages
1) saying you has an issue with hardware
2) sayong you never receive the product
Here you mention a damage ??? Once again, never got any e-mail from you
We read and answer to every e-mail
please send again to [email protected] and give more elements .
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 29/06/2022
Good
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 04/05/2022
Fine
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/03/2022
Product is very good. But transport cost is little bit high.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 20/02/2022
Reasonably fast delivery. Easy to order.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 28/01/2022
Picked up a skid plate+linkage guard for my Honda CRF300L - it’s perfect, only thing keeping it from 5 stars is the high price.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 16/08/2021
Customer service was appalling. An incorrectly manufactured product was sent to me. They knew it was incorrect before they sent it but they sent it anyway. When they wwere contacted about it they told me to fix it myself.

I had to criticize the product on youtube before the very arrogant Xavier Dugardin said that because I got a discount and free shipping that I should be grateful.

If AXP had pride in their products this wouldn't have happened.

Overall, a disgustingly bad experience.
Response from AXP Racing
Dear Gary ! The product was not incorrect, just not bent enough for some degreeds and we gave you the advice to make a minor modification, easy to manage at home, in order to make you save time. You didn't want to make it so we sent back another one. Remember that we're talking about a 20€ part.
Regarding our answers, arrogance is not a correct term. We offered you a discount which was exceptionnal, we had no reason to do it. We didn't find fair your way to "attack" us for this minor issue regarding the offer we done for you.
We can make mistakes, customers can perfectly be unhappy and write us. We always find a solution by a cordial exchange.
Best regards
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 13/09/2021
Order status updates could be improved.
Response from AXP Racing
Thanks Roger ! We take notes of your feedback which will help us to improve our website. Feel free to send me what you would like to see as improvements, directly to my e-mail [email protected]
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 30/09/2021
Translations aren’t great
Response from AXP Racing
Nick, we try to do the best we can but can always do better ! feel free to tell me what was not clear enough to you and we'll try to improve it ! Thanks
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