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★★★★★
based on 2408 reviews published
Latest negative customer reviews
I am satisfied with my order but I find that I no longer have the discount benefits that we used to have with the little magazine we received every 2 months.
Not bad
We wanted to thank you for your positive feedback and are delighted that your shopping experience met your expectations. However, your rating does not reflect this positive experience since you rated us 1/5. We therefore take the liberty of sending you a request to modify this same rating. If your experience ultimately did not meet your expectations, please feel free to tell us more so we can assist you as best we can.
Wishing you a wonderful day.
The AYur-vana customer service
Still nothing received, probably a problem with the post
The delivery was made to the wrong address for the second time.
Hello, I just received the five 100g packs of Tulsi, the composition announced on your site is Krishna Tulsi Leaves* (Ocimum sanctum), Rama Tulsi* (Ocimum ternuiflorum), which motivated me to order from you and the 50/50 (as your site suggests) for a more pronounced taste with 50% Rama, but I received Krishna/Vana/and Rama. I am therefore waiting to receive my five packs with the correct composition, or failing that, a refund. Response from Ayur-vana, return your packages, we will refund you. The return shipping costs are at my expense, and no apology!!!
We sincerely apologize for this disappointing experience.
We completely understand your frustration: you chose our product based on the announced composition, and you did not receive exactly what you expected.
AYur-vana is a small family-owned French company, and we care about satisfying our customers as best we can. However, it can happen that our responsiveness is impacted due to our small structure, which unfortunately explains that the update of the bulk Tulsi information on our site was not made at the exact moment we started sending the new product composition.
We are sincerely sorry and assure you that this situation is exceptional.
Thank you for taking the time to share your feedback: your comments are valuable and help us improve.
The Ayur-vana team
The delivery was supposed to be made to a pickup point next to my house 250 m which is always open. It was delivered to a pickup point 2.5 km away. I was too tired to go get it. Therefore, I did not receive my order.
We sincerely apologize for the inconvenience caused and the delivery problem you experienced. After a more detailed review of your order tracking, it turns out that the carrier decided to change the drop-off point of your package for no apparent reason. Unfortunately, we are dependent on our carrier and cannot control all of their actions. However, we have conveyed your dissatisfaction to them and insisted that this does not happen again in the future.
We also took the liberty of sending you an email inviting you to reassess your shopping experience. Our customers' feedback is very important to us and helps us continuously improve and provide the best. We would therefore be extremely grateful if you could give us more feedback and ideally not take this unfortunate delivery experience into account, over which we unfortunately have no influence.
Hoping that our products will meet your expectations and that this unfortunate incident will not impact your satisfaction with our services, we wish you a wonderful day.
The AYur-vana team
Very good products and fast service
We wanted to thank you for your very positive feedback and are delighted that your shopping experience met your expectations. However, your rating does not reflect this positive experience as you rated us 1/5. We would therefore like to send you a request to modify this same rating. If your experience did not meet your expectations, please feel free to tell us more so that we can assist you as best as we can. Wishing you a wonderful day. The AYur-vana customer service
Fast, accurate, reliable and high-performance products.
Very good
Delivery was fast. I have no opinion on the supplements at the moment: I've just started.
Perfect
Hola,el pedido que llegaba hoy,no ha llegado,me ha contactado SEUR diciendo que lo han dejado en una tienda y está a 20km de mi casa.No tiene ningún sentido esto muy descontento con el servicio
Very fast delivery appreciated
I never received the parcel...
Navigation on the site laborious, still no delivery of my order, request refund.