Customer reviews of Balp France

9,8 /10

Based on 364 published reviews

Summary of reviews

Balp France excels in delivering exceptional product quality, as many customers highlight the craftsmanship of their swords, noting beautiful finishes and precise engravings. The efficiency of their delivery is frequently praised, with numerous reviews mentioning orders received in less than four days, demonstrating a commitment to quick service. The responsiveness and professionalism of customer service are also standout features; customers appreciate the polite communication and proactive assistance throughout their purchasing experience.

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Robin F.

Published on 27/09/2024 à 14h22 following a purchase from 21/07/2024

I'm afraid that I cannot recommend Balp based on the experience I had with them. The quality of the product once it was received was excellent, so I have no complaints there. However, the order process leading up to this was pretty bad. Balp took a long time to respond to communication, and they lost the details of our order on three separate occasions because of problems with their email system. We placed the order on 21st July. On 23rd July, Balp said that they would ship the order that week but this did not happen. Balp did not contact me to explain this delay – I had to contact them. They told me that they had a problem with a piece of equipment so the order would take a week longer. Once again, I heard nothing for over a week, before Balp contacted me to say they had lost the details of the engraving for our order and asked if I could send them again. Another week went by, and I heard nothing. I telephoned Balp on a couple of occasions and they promised to reply, but then didn't. Finally, Balp got back to me on 30th August to say that the required materials for our order were out of stock and that the order would take another three weeks! They also said they would add a complimentary item to the order to make up for the constant delays and problems. The order did arrive three weeks later, but they forgot to add the promised complimentary item. Finally, at no point in my long email correspondence with Balp did they mention that we would have to pay 20% UK customs import fees in addition to the French IVA which we already paid on the order. This seems like something they should have mentioned when we enquired with them about the cost of the order.

Response from Balp France Published on 14/10/2024

We appologize for the delay and trouble in delivery. We have moved to our new premises and it is true that we have had some processing delays. But the main thing is that the product you received is of excellent quality and we hope that this will compensate for our delays.

Hermann L.

Published on 03/08/2023 à 20h02 following a purchase from 24/07/2023

Delivery was far too expensive. What's more, having taken part in Triomphe 2023, the Balp stand that was exhibiting didn't sell any items. Very disappointed

Translated reviews

Response from Balp France Published on 04/08/2023

Hello, we are following up your rating which seems to have no direct reason with our products or service. Concerning the delivery price, we only apply the postal rates and cannot be held responsible for these rates. On the other hand, the charges are displayed before final order confirmation and you can refuse them and not order. Concerning participation in the 2023 triumph, we were not present, only our representatives, and we had never planned any sales or announced any sales for this occasion. We would therefore ask you to reconsider your rating, which unfairly penalizes us. Thank you for your understanding.

Acheteur vérifié

Published on 22/01/2022 à 01h52

Two big problems. The first was solved, only to discover a second. First problem, we received another customer's order. BALP was cordial and paid for the return and reshipment of our order. This takes a few weeks and the need to be available for Fedex. The second problem was that when we received the correct order, the engraving on the sword was totally incomplete! The engraving stopped at the first letter of my name. A. We would have liked to have the other letters of the name. All in all, it's approximate. I wouldn't have written an opinion if only the first problem had occurred. The second is the last straw.

Translated reviews

Response from Balp France Published on 23/01/2022

Hello, we are very surprised by your message and in particular concerning the engraving. It was done according to your order. (We will send you a copy of your engraving order by email). Your negative opinion does not correspond to reality. Please modify it.