Balp France excels in delivering exceptional product quality, as many customers highlight the craftsmanship of their swords, noting beautiful finishes and precise engravings. The efficiency of their delivery is frequently praised, with numerous reviews mentioning orders received in less than four days, demonstrating a commitment to quick service. The responsiveness and professionalism of customer service are also standout features; customers appreciate the polite communication and proactive assistance throughout their purchasing experience.
I would have liked an installation mode for the bélier
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Response from Balp France
Thank you for your feedback and for your rating.
We completely understand your comment regarding the installation mode of the bélier. However, we do not have this information, as the installation methods and protocols depend directly on the Ministry of Armed Forces or the competent service responsible for these instructions.
On our side, we provide the product according to its destination, but we are not responsible for the internal installation or usage protocols defined by the relevant authorities.
Thank you for your understanding.
Sincerely,
The BALP team
M
Martin S.
Rating: 4 out of 5
following a purchase from 18/04/2026
Perfect engravings and fast delivery. Although a bit disappointed that the sword blade has the BALP marking a bit too large for my taste.
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Response from Balp France
We sincerely thank you for your positive feedback on our engravings and the speed of our delivery. We are delighted to hear that you are satisfied with your experience with Balp France. We take your comments regarding the marking on your sword blade into account, and we will make sure to consider it for our future productions. Your satisfaction is our priority.
Best regards,
The Balp France team.
P
PASCAL L.
Rating: 4 out of 5
following a purchase from 20/11/2025
Very good product. Fast delivery. A downside on the engraving: there is no space between the grade and the first name.
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Response from Balp France
Thank you for your positive feedback, and we are delighted that you are satisfied with our product and the speed of delivery. As mentioned, the spacing has been set, but the font style does not sufficiently separate the letters. However, we will consider improvements to provide an even more satisfying experience. Please feel free to contact us with any other suggestions.
P
Philippe C.
Rating: 4 out of 5
following a purchase from 19/10/2025
Sword in line with expectations. A bit disappointed with the laser engravings
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Response from Balp France
Thank you for your feedback, and we are pleased to hear that the sword met your expectations. We are sorry to learn that the laser engravings did not fully meet your requirements. As discussed, we unfortunately cannot intervene on the font itself; the proportions and dimensions of the letters are managed by the software. We use fonts created by Microsoft and therefore do not have access to modify them.
S
Santiago J.
Rating: 4 out of 5
following a purchase from 03/09/2025
I purchased a champagne sword as a present and included the blue leather box to keep it protected. The interior of the box was not so well arranged and it had some wrinkles and small stains that make it look cheaply assembled. I was expecting something a higher quality for the leather box and details more smoothly done, but the champagne sword and the shipping times were a 10/10.
Response from Balp France
Thank you for taking the time to share your feedback regarding your recent purchase from Balp France. We are delighted to hear that you were pleased with the champagne sword and the shipping experience. However, we sincerely apologize for the issues you encountered with the blue leather box. Your comments regarding its arrangement and quality are invaluable to us, and we will address them with our team to ensure that we meet the high standards our customers expect. We appreciate your support and hope to have the opportunity to serve you again in the future.
Best regards,
The Balp France Team
G
Giorgio B.
Rating: 4 out of 5
following a purchase from 27/07/2025
The saber is well made, but rather heavy, good craftsmanship and good finishes, perhaps a bit expensive, but still a good product
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Max P.
Rating: 4 out of 5
following a purchase from 25/06/2025
I received a departmental gendarmerie loop instead of a mobile gendarmerie, the error is being corrected by customer service
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Response from Balp France
Thank you for your feedback and for taking the time to share your experience. We are pleased that our customer service is correcting the error regarding your order. Your satisfaction is our priority, and we are doing our best to avoid this type of inconvenience in the future. Please feel free to reach out to us if you have any other questions or needs.
Best regards,
The Balp France team
C
Charles G.
Rating: 4 out of 5
following a purchase from 11/02/2025
Very fast shipping. Quality product.
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Response from Balp France
We sincerely thank you for your positive feedback and your rating of 4/5. We are delighted to hear that the delivery was quick and that you are satisfied with the quality of our product. Your satisfaction is our priority, and we hope to see you again soon at Balp France.
Best regards,
The Balp France team.
P
philippe B.
Rating: 4 out of 5
following a purchase from 28/01/2025
All received, thank you, it would be useful to make the pre-holes to avoid difficult adjustments.
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Response from Balp France
We thank you for your feedback and are delighted that everything arrived in good condition. We are taking into account your suggestion concerning the pre-holes to facilitate the adjustment. Your feedback is invaluable in improving our service. Please do not hesitate to contact us should you have any further comments.
Best regards,
The Balp France team.
R
Robin F.
Rating: 2 out of 5
following a purchase from 21/07/2024
I'm afraid that I cannot recommend Balp based on the experience I had with them. The quality of the product once it was received was excellent, so I have no complaints there. However, the order process leading up to this was pretty bad. Balp took a long time to respond to communication, and they lost the details of our order on three separate occasions because of problems with their email system. We placed the order on 21st July. On 23rd July, Balp said that they would ship the order that week but this did not happen. Balp did not contact me to explain this delay – I had to contact them. They told me that they had a problem with a piece of equipment so the order would take a week longer. Once again, I heard nothing for over a week, before Balp contacted me to say they had lost the details of the engraving for our order and asked if I could send them again. Another week went by, and I heard nothing. I telephoned Balp on a couple of occasions and they promised to reply, but then didn't. Finally, Balp got back to me on 30th August to say that the required materials for our order were out of stock and that the order would take another three weeks! They also said they would add a complimentary item to the order to make up for the constant delays and problems. The order did arrive three weeks later, but they forgot to add the promised complimentary item. Finally, at no point in my long email correspondence with Balp did they mention that we would have to pay 20% UK customs import fees in addition to the French IVA which we already paid on the order. This seems like something they should have mentioned when we enquired with them about the cost of the order.
Response from Balp France
We appologize for the delay and trouble in delivery. We have moved to our new premises and it is true that we have had some processing delays. But the main thing is that the product you received is of excellent quality and we hope that this will compensate for our delays.
W
William C.
Rating: 4 out of 5
following a purchase from 02/04/2024
Beautifully crafted saber. Production time a little long, but the result is worth the wait.
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Response from Balp France
Thank you for your positive review of our Balp France website. We are pleased that you are satisfied with the quality of our swords. We take note of your remark about the production time and we will do our best to improve this point in the future. Thank you again for your trust and support.
F
Fabrice F.
Rating: 4 out of 5
following a purchase from 02/04/2024
Order and delivery well respected
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Response from Balp France
Thank you for your positive feedback! We are delighted that you were satisfied with your order and that we met your deadlines. Please do not hesitate to contact us should you require our services again.
M
marc G.
Rating: 4 out of 5
following a purchase from 05/01/2024
Very good
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Response from Balp France
Thank you for your positive feedback on our Balp France website. We look forward to seeing you soon among our satisfied customers.
B
Barbero Tribout M.
Rating: 4 out of 5
following a purchase from 27/02/2024
Satisfied, but if the two ends of the shoulder strap were sewn at an angle instead of perpendicular to the leather pad, this accessory would fit better against the body.
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Response from Balp France
Thank you very much for your review ! We are delighted that you are satisfied with your purchase from Balp France. We take note of your suggestion concerning the ends of the shoulder strap. Thank you again for your constructive feedback, we hope to see you soon at Balp France!
P
Philippe E.
Rating: 4 out of 5
following a purchase from 15/02/2024
Well received. Fast delivery. Very pleased
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Response from Balp France
Thank you for your positive review.
E
Enzo G.
Rating: 4 out of 5
following a purchase from 21/01/2024
Great product.
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Response from Balp France
Thank you for your positive feedback on our product. We are delighted that you are satisfied with your purchase. Please feel free to recommend our site to your friends and family.
A
Audrey B.
Rating: 4 out of 5
following a purchase from 22/11/2023
Superb sword. Very responsive management. Only problem: the delivery; catastrophic organization of the deliveryman, parcel obtained after multiple calls and deliveries announced but not carried out.
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Response from Balp France
Thank you very much for your positive feedback on our sword and our customer service. We are sorry for the problems encountered with the delivery beyond our control. We are subject to the vagaries of carriers who do not always keep their commitments. We thank you for your confidence and hope to see you soon on our site.
M
Matthieu B.
Rating: 4 out of 5
following a purchase from 20/01/2024
Nice product
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Response from Balp France
Thank you for your positive review of our product. We are delighted that you like it. Please don't hesitate to contact us if you have any other comments to share. Have a nice day!
A
Alain C.
Rating: 4 out of 5
following a purchase from 09/01/2024
Fast delivery, well packaged, feels different from the photo
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Response from Balp France
Thank you for your positive review of our Balp France website. We take into account your remark about the difference with the photo and we will do our best to improve this in the future. We hope to see you soon on our site!
N
norbert V.
Rating: 4 out of 5
following a purchase from 08/01/2024
delivery announced 2 to 3 days but in reality delivered over 10 days one star less for this reason, otherwise nothing to say about the quality of the items ordered -.
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Response from Balp France
Hello, thank you for your review, however we do not understand your comments on the delay. We advertise shipping (not to be confused with delivery, for which we have no control) and your orders were all shipped within 2-3 days. The delivery time depends on the carriers (colissimo, dpd) over which we have no control. We thank you for your understanding.
T
Thierry G.
Rating: 4 out of 5
following a purchase from 10/08/2023
Top
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Response from Balp France
Thank you for your kind review. We are very pleased that you like our Balp France website. We hope you will continue to visit us.
H
Hermann L.
Rating: 2 out of 5
following a purchase from 24/07/2023
Delivery was far too expensive. What's more, having taken part in Triomphe 2023, the Balp stand that was exhibiting didn't sell any items. Very disappointed
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Response from Balp France
Hello, we are following up your rating which seems to have no direct reason with our products or service. Concerning the delivery price, we only apply the postal rates and cannot be held responsible for these rates. On the other hand, the charges are displayed before final order confirmation and you can refuse them and not order. Concerning participation in the 2023 triumph, we were not present, only our representatives, and we had never planned any sales or announced any sales for this occasion. We would therefore ask you to reconsider your rating, which unfairly penalizes us. Thank you for your understanding.
A
Acheteur vérifié
Rating: 4 out of 5
Ras!
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Response from Balp France
Thank you for your feedback! We're glad you enjoyed our products. We strive to satisfy our customers in every way.
A
Acheteur vérifié
Rating: 4 out of 5
Great!
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A
Acheteur vérifié
Rating: 4 out of 5
I had a delivery problem that was quickly resolved. This company is serious about its customers.
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A
Acheteur vérifié
Rating: 2 out of 5
Two big problems. The first was solved, only to discover a second. First problem, we received another customer's order. BALP was cordial and paid for the return and reshipment of our order. This takes a few weeks and the need to be available for Fedex. The second problem was that when we received the correct order, the engraving on the sword was totally incomplete! The engraving stopped at the first letter of my name. A. We would have liked to have the other letters of the name. All in all, it's approximate. I wouldn't have written an opinion if only the first problem had occurred. The second is the last straw.
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Response from Balp France
Hello, we are very surprised by your message and in particular concerning the engraving. It was done according to your order. (We will send you a copy of your engraving order by email). Your negative opinion does not correspond to reality. Please modify it.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
CLEAR!
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Excellent work. A true work of art. As for dpd, I have a few reservations: delivery supposedly took place on 9 Nov at 17:29 on their tracking site. I was amazed to see the package disappear. After complaints, the parcel reappeared for delivery on 12 Nov. In the end, the parcel was delivered on 10 November. Lucky to be confined ... And receive the package.no programmatio
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