Balp France excels in delivering exceptional product quality, as many customers highlight the craftsmanship of their swords, noting beautiful finishes and precise engravings. The efficiency of their delivery is frequently praised, with numerous reviews mentioning orders received in less than four days, demonstrating a commitment to quick service. The responsiveness and professionalism of customer service are also standout features; customers appreciate the polite communication and proactive assistance throughout their purchasing experience.
I would have liked an installation mode for the bélier
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Response from Balp France
Thank you for your feedback and for your rating.
We completely understand your comment regarding the installation mode of the bélier. However, we do not have this information, as the installation methods and protocols depend directly on the Ministry of Armed Forces or the competent service responsible for these instructions.
On our side, we provide the product according to its destination, but we are not responsible for the internal installation or usage protocols defined by the relevant authorities.
Thank you for your understanding.
Sincerely,
The BALP team
M
Martin S.
Rating: 4 out of 5
following a purchase from 18/04/2026
Perfect engravings and fast delivery. Although a bit disappointed that the sword blade has the BALP marking a bit too large for my taste.
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Response from Balp France
We sincerely thank you for your positive feedback on our engravings and the speed of our delivery. We are delighted to hear that you are satisfied with your experience with Balp France. We take your comments regarding the marking on your sword blade into account, and we will make sure to consider it for our future productions. Your satisfaction is our priority.
Best regards,
The Balp France team.
S
serge K.
Rating: 3 out of 5
following a purchase from 24/11/2025
The overall service is good but I had a problem with the execution. The engraving ordered on a sword had 2 defects requiring a return for exchange.
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Response from Balp France
Thank you for taking the time to share your feedback. We are glad that you appreciated our service overall, but we are sorry to hear that you encountered issues with the engraving of your saber. As agreed, we are taking the necessary steps to correct the engraving.
P
PASCAL L.
Rating: 4 out of 5
following a purchase from 20/11/2025
Very good product. Fast delivery. A downside on the engraving: there is no space between the grade and the first name.
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Response from Balp France
Thank you for your positive feedback, and we are delighted that you are satisfied with our product and the speed of delivery. As mentioned, the spacing has been set, but the font style does not sufficiently separate the letters. However, we will consider improvements to provide an even more satisfying experience. Please feel free to contact us with any other suggestions.
P
Philippe C.
Rating: 4 out of 5
following a purchase from 19/10/2025
Sword in line with expectations. A bit disappointed with the laser engravings
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Response from Balp France
Thank you for your feedback, and we are pleased to hear that the sword met your expectations. We are sorry to learn that the laser engravings did not fully meet your requirements. As discussed, we unfortunately cannot intervene on the font itself; the proportions and dimensions of the letters are managed by the software. We use fonts created by Microsoft and therefore do not have access to modify them.
S
Santiago J.
Rating: 4 out of 5
following a purchase from 03/09/2025
I purchased a champagne sword as a present and included the blue leather box to keep it protected. The interior of the box was not so well arranged and it had some wrinkles and small stains that make it look cheaply assembled. I was expecting something a higher quality for the leather box and details more smoothly done, but the champagne sword and the shipping times were a 10/10.
Response from Balp France
Thank you for taking the time to share your feedback regarding your recent purchase from Balp France. We are delighted to hear that you were pleased with the champagne sword and the shipping experience. However, we sincerely apologize for the issues you encountered with the blue leather box. Your comments regarding its arrangement and quality are invaluable to us, and we will address them with our team to ensure that we meet the high standards our customers expect. We appreciate your support and hope to have the opportunity to serve you again in the future.
Best regards,
The Balp France Team
G
Giorgio B.
Rating: 4 out of 5
following a purchase from 27/07/2025
The saber is well made, but rather heavy, good craftsmanship and good finishes, perhaps a bit expensive, but still a good product
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Max P.
Rating: 4 out of 5
following a purchase from 25/06/2025
I received a departmental gendarmerie loop instead of a mobile gendarmerie, the error is being corrected by customer service
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Response from Balp France
Thank you for your feedback and for taking the time to share your experience. We are pleased that our customer service is correcting the error regarding your order. Your satisfaction is our priority, and we are doing our best to avoid this type of inconvenience in the future. Please feel free to reach out to us if you have any other questions or needs.
Best regards,
The Balp France team
M
michel N.
Rating: 3 out of 5
following a purchase from 04/02/2025
Perfect
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Response from Balp France
Thank you very much for your positive feedback on our site "Balp France". We are delighted that you had a satisfactory experience. Your rating of 3/5 encourages us to improve even further. Please feel free to share your suggestions to help us achieve excellence.
Best regards,
The Balp France team
C
Charles G.
Rating: 4 out of 5
following a purchase from 11/02/2025
Very fast shipping. Quality product.
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Response from Balp France
We sincerely thank you for your positive feedback and your rating of 4/5. We are delighted to hear that the delivery was quick and that you are satisfied with the quality of our product. Your satisfaction is our priority, and we hope to see you again soon at Balp France.
Best regards,
The Balp France team.
P
Philippe F.
Rating: 3 out of 5
following a purchase from 27/01/2025
Ordered 2 leather harnesses and received only 1 without being notified of a stock shortage and a delay !!!!!!!!!!!!!!!!
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Response from Balp France
Thank you for your feedback and we are sorry that you were not informed of the stock shortage. Your experience is important to us and we will work to improve our communication in this area. Please do not hesitate to contact us if you have any questions about your order.
Best regards,
The Balp France team
P
philippe B.
Rating: 4 out of 5
following a purchase from 28/01/2025
All received, thank you, it would be useful to make the pre-holes to avoid difficult adjustments.
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Response from Balp France
We thank you for your feedback and are delighted that everything arrived in good condition. We are taking into account your suggestion concerning the pre-holes to facilitate the adjustment. Your feedback is invaluable in improving our service. Please do not hesitate to contact us should you have any further comments.
Best regards,
The Balp France team.
W
William C.
Rating: 4 out of 5
following a purchase from 02/04/2024
Beautifully crafted saber. Production time a little long, but the result is worth the wait.
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Response from Balp France
Thank you for your positive review of our Balp France website. We are pleased that you are satisfied with the quality of our swords. We take note of your remark about the production time and we will do our best to improve this point in the future. Thank you again for your trust and support.
F
Fabrice F.
Rating: 4 out of 5
following a purchase from 02/04/2024
Order and delivery well respected
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Response from Balp France
Thank you for your positive feedback! We are delighted that you were satisfied with your order and that we met your deadlines. Please do not hesitate to contact us should you require our services again.
M
marc G.
Rating: 4 out of 5
following a purchase from 05/01/2024
Very good
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Response from Balp France
Thank you for your positive feedback on our Balp France website. We look forward to seeing you soon among our satisfied customers.
B
Barbero Tribout M.
Rating: 4 out of 5
following a purchase from 27/02/2024
Satisfied, but if the two ends of the shoulder strap were sewn at an angle instead of perpendicular to the leather pad, this accessory would fit better against the body.
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Response from Balp France
Thank you very much for your review ! We are delighted that you are satisfied with your purchase from Balp France. We take note of your suggestion concerning the ends of the shoulder strap. Thank you again for your constructive feedback, we hope to see you soon at Balp France!
P
Philippe E.
Rating: 4 out of 5
following a purchase from 15/02/2024
Well received. Fast delivery. Very pleased
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Response from Balp France
Thank you for your positive review.
E
Enzo G.
Rating: 4 out of 5
following a purchase from 21/01/2024
Great product.
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Response from Balp France
Thank you for your positive feedback on our product. We are delighted that you are satisfied with your purchase. Please feel free to recommend our site to your friends and family.
A
Audrey B.
Rating: 4 out of 5
following a purchase from 22/11/2023
Superb sword. Very responsive management. Only problem: the delivery; catastrophic organization of the deliveryman, parcel obtained after multiple calls and deliveries announced but not carried out.
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Response from Balp France
Thank you very much for your positive feedback on our sword and our customer service. We are sorry for the problems encountered with the delivery beyond our control. We are subject to the vagaries of carriers who do not always keep their commitments. We thank you for your confidence and hope to see you soon on our site.
M
Matthieu B.
Rating: 4 out of 5
following a purchase from 20/01/2024
Nice product
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Response from Balp France
Thank you for your positive review of our product. We are delighted that you like it. Please don't hesitate to contact us if you have any other comments to share. Have a nice day!
A
Alain C.
Rating: 4 out of 5
following a purchase from 09/01/2024
Fast delivery, well packaged, feels different from the photo
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Response from Balp France
Thank you for your positive review of our Balp France website. We take into account your remark about the difference with the photo and we will do our best to improve this in the future. We hope to see you soon on our site!
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norbert V.
Rating: 4 out of 5
following a purchase from 08/01/2024
delivery announced 2 to 3 days but in reality delivered over 10 days one star less for this reason, otherwise nothing to say about the quality of the items ordered -.
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Response from Balp France
Hello, thank you for your review, however we do not understand your comments on the delay. We advertise shipping (not to be confused with delivery, for which we have no control) and your orders were all shipped within 2-3 days. The delivery time depends on the carriers (colissimo, dpd) over which we have no control. We thank you for your understanding.
T
Thierry G.
Rating: 4 out of 5
following a purchase from 10/08/2023
Top
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Response from Balp France
Thank you for your kind review. We are very pleased that you like our Balp France website. We hope you will continue to visit us.
A
Acheteur vérifié
Rating: 4 out of 5
Ras!
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Response from Balp France
Thank you for your feedback! We're glad you enjoyed our products. We strive to satisfy our customers in every way.
A
Acheteur vérifié
Rating: 4 out of 5
Great!
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Acheteur vérifié
Rating: 4 out of 5
I had a delivery problem that was quickly resolved. This company is serious about its customers.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
CLEAR!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Excellent work. A true work of art. As for dpd, I have a few reservations: delivery supposedly took place on 9 Nov at 17:29 on their tracking site. I was amazed to see the package disappear. After complaints, the parcel reappeared for delivery on 12 Nov. In the end, the parcel was delivered on 10 November. Lucky to be confined ... And receive the package.no programmatio
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