Customer reviews of Balp France

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 387 published reviews
5 354 91% 4 26 7% 3 4 1% 2 3 1% 1 0 0%

Summary of reviews

Balp France consistently delivers on product quality and finishes, with many mentions of neat finishes, faithful reproductions, and high-quality, well-packaged items. Customers highlight fast, reliable delivery and responsive, courteous customer service, noting quick shipping, on-time arrivals, and helpful support throughout the ordering process. The shopping experience is described as smooth and trustworthy, with clear online ordering, careful engraving work, and items matching descriptions and expectations. Overall, reviewers emphasize attractive pricing, professional handling, and impressive craftsmanship that enhances collections and gifts.

3 star reviews

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J
Jean-Benoit B.
Rating: 3 out of 5
following a purchase from 31/07/2026
Scratched brass plaque
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Response from Balp France
Thank you for your feedback. We are delighted to hear that you are satisfied with your experience, even though the brass plate does not fully meet your expectations. Your opinion is valuable and helps us improve our products.

Best regards,
The Balp France team
S
Serge K.
Rating: 3 out of 5
following a purchase from 24/11/2025
The overall service is good but I had a problem with the execution. The engraving ordered on a sword had 2 defects requiring a return for exchange.
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Response from Balp France
Thank you for taking the time to share your feedback. We are glad that you appreciated our service overall, but we are sorry to hear that you encountered issues with the engraving of your saber. As agreed, we are taking the necessary steps to correct the engraving.
M
Michel N.
Rating: 3 out of 5
following a purchase from 04/02/2025
Perfect
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Response from Balp France
Thank you very much for your positive feedback on our site "Balp France". We are delighted that you had a satisfactory experience. Your rating of 3/5 encourages us to improve even further. Please feel free to share your suggestions to help us achieve excellence.

Best regards,
The Balp France team
P
Philippe F.
Rating: 3 out of 5
following a purchase from 27/01/2025
Ordered 2 leather harnesses and received only 1 without being notified of a stock shortage and a delay !!!!!!!!!!!!!!!!
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Response from Balp France
Thank you for your feedback and we are sorry that you were not informed of the stock shortage. Your experience is important to us and we will work to improve our communication in this area. Please do not hesitate to contact us if you have any questions about your order.

Best regards,
The Balp France team
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