Customer reviews of Baroncollections

7,5 /10

Based on 165 published reviews

5 102 62% 4 6 4% 3 10 6% 2 7 4% 1 40 24%

Summary of reviews

Baroncollections delivers well-protected shipments and often arrives in good condition, with many customers noting items arrive in perfect packing and products that are kept intact. Communication improves over time and eventually becomes smooth, with staff described as responsive and helpful, and customers praising fast delivery and reliable product variety. Several orders are fulfilled with fast shipping, on-time arrivals, and packaging that preserves items, while some reviews highlight positive experiences like consistent courtesy from interlocutors and a willingness to assist. Overall, customers repeatedly highlight careful packaging, reliable product variety, and improved or solid communication leading to satisfactory delivery outcomes.

Reviews 1 and 3 stars

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Justine J.

Published on 02/05/2025 à 19h12 following a purchase from 03/03/2025

1 month of waiting to receive my order after several follow-ups. They prefer to focus on opening their store, okay, but don't let the orders linger / because the money has indeed been debited from the bank account! We were disappointed and we will not order from their site again. Sorry.

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Yohann R.

Published on 01/05/2025 à 16h44 following a purchase from 01/03/2025

A missing card during my last order and despite several emails, the responses are almost non-existent. I regret the quality of customer service. I hope to receive a response quickly or finally receive my missing card.

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Jean Michel L.

Published on 16/04/2025 à 14h07 following a purchase from 15/02/2025

Extremely long delivery times for display protections (no information during the wait, ignores messages and finally responds to a cancellation request after 6 weeks of waiting only after sending the package specifying that there will be a 20% deduction from the amount spent because the package is sent, unfair loyalty system, high prices compared to local stores (190 euros for a display op09 one piece instead of 130 euros, even networks do not sell as expensively) free shipping only after an order of 200 euros, the only positive point and certainly the most important, very good quality regarding the display protection op09 fr.

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Stephane D.

Published on 09/04/2025 à 18h41 following a purchase from 08/02/2025

I bought a product that I thought I would receive in two or three days, but it took almost a month to get it after following up on social media. Nothing more as compensation for me, this is a dealbreaker, I will not buy from this site again.

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Sarra B.

Published on 09/04/2025 à 12h48 following a purchase from 08/02/2025

The packages are well packaged but the waiting time is too long while the delivery date displayed on their site has passed. They prioritize the first pre-order purchases for shipping. So we can end up waiting 2 months for an order placed on the day itself.

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Jeremy M.

Published on 08/04/2025 à 16h29 following a purchase from 07/02/2025

Delayed package, catastrophic customer service, do not keep their commitments

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Gwenn M.

Published on 31/03/2025 à 16h46 following a purchase from 07/01/2025

The problem is that I want a refund for a package not picked up, but this refund is delayed (+1 month currently)

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David R.

Published on 04/03/2025 à 04h55 following a purchase from 02/01/2025

An order that was delayed for shipping, I requested cancellation and, as luck would have it, the next day my order was shipped. I explained my situation on Instagram and was responded to with disdain. Never again with them, I strongly advise against it. Of course, an order that arrives 14 days later is no longer of interest (for a TCG release).

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Aline G.

Published on 05/12/2024 à 14h28 following a purchase from 25/11/2024

package not received

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Billy A.

Published on 28/11/2024 à 15h12 following a purchase from 18/11/2024

Product received not as ordered. I ordered English One Piece display protectors and received Japanese One Piece TCG cards instead. Despite my e-mail complaint, I still haven't had a reply after a week.

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