Customer reviews of Baroncollections

Package received but I have 2 orders still pending for 8 months... Moreover, I have requested an invoice several times and I have never received it. The interlocutors are quite nice and the variety of products seemed reliable, but I am despairing after 8 months... it's a shame.

Relatively quality products and well preserved, but very very long delivery time, well beyond what is displayed on their website, and insufficient after-sales service

Catastrophic communication

I received my display well, with a little delay, but I received it well. Now I'm still waiting for the one piece magazine that I pre-ordered

Hello, Very disappointed with my first order, I had to follow up more than 5 times with customer service. In the end, the order was received after 2 months of waiting.... However, customer service is responsive to emails.

Really long delays with a somewhat complicated order tracking. On the other hand, the product was very well packaged and cared for.

I received my first order well, but when I wanted to order a second time, there was a stock shortage on the acrylic protections. I understand that this can happen, but when I received my order of 2 displays and there were no acrylic protections as I had ordered, I contacted the site. I have contacted them 3 times and my problem is still not resolved. I paid, I did not receive.

Incomplete order

Deadline not necessarily respected

I placed an order over a month ago, still not processed and no communication regarding this.

1st order with this store and problem with delivery. What I didn't appreciate at all was the 1st contact with customer service (the manager). I received notification on 03/12 that my parcel was being prepared (creation of a Mondial Relay parcel number). 4 days later, I tracked the package and saw that it was still being prepared by the seller and hadn't yet been delivered. I then contacted the site and the 1st response I got from customer service was: please be patient, we've had a huge number of orders and it's normal that the status of the parcel hasn't changed. The manager didn't even take the time to look into my problem. As of 16/12, the parcel is still listed as being in the seller's preparation department. By insisting, the site sent me another parcel by Colissimo. I already found the prices on this site rather expensive, but one thing's for sure: I won't be ordering from this site again. I don't understand why some Youtubers work in partnership with this site. There are other online stores (for One Piece cards) that are much more interesting in terms of price and more efficient in terms of parcel delivery and customer service.

No news of my claim.