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A
Rating: 3 out of 5
I received my order 1 month and a half after placing it
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Customer reviews of Baroncollections
Trust Attestation
7,6
/10
Overall rating: 7,6 out of 10
Based on 163 published reviews
Summary of reviews
Baroncollections delivers strong product variety with packaging that customers consistently praise; many items arrive in perfect condition and are well protected, with some noting the packaging even includes small gifts. The store’s delivery experience is a mix of highly efficient, fast shipping and long delays; several orders arrive quickly and intact, while others are described as extremely late, with some including minimal communication. Customer service is highlighted as responsive and helpful in several positive notes, with mentions of top-notch assistance and fast resolution in certain cases, though this theme also appears alongside occasional delays. Overall, customers repeatedly mention reliable packaging and well-preserved items, along with positive impressions of price/value and repeat orders, reinforcing trust in Baroncollections when deliveries and communications go smoothly.
Reviews 3 and 4 stars
Reset filtersC
Rating: 3 out of 5
No communication from the store regarding a delivery date, had to chase them multiple times, I was finally delivered 2 months later. Just a minimum of communication would have greatly eased the wait, a little email with a range of dates
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B
Rating: 3 out of 5
Package received in perfect condition, delay between purchase and receipt of two months due to supplier delays
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G
Rating: 4 out of 5
I received my display well, with a little delay, but I received it well. Now I'm still waiting for the one piece magazine that I pre-ordered
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A
Rating: 4 out of 5
Really long delays with a somewhat complicated order tracking. On the other hand, the product was very well packaged and cared for.
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J
Rating: 3 out of 5
It's a shame there is an orange tape that damages the display otherwise I would have given 5 stars
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T
Rating: 3 out of 5
Order took way too long to be delivered, not enough communication and it's even more frustrating. Too bad, it's a nice shop but the prices are also quite expensive compared to others.
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A
Rating: 3 out of 5
+ Package well wrapped and protected - Product sheet deadline not necessarily respected. - No communication.
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A
Rating: 4 out of 5
Incomplete order
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J
Rating: 3 out of 5
I am satisfied with the product itself, nothing to say about that. However, leaving the customer without answers is frustrating...
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S
Rating: 3 out of 5
Service usually very high quality but my last order, a case op11 in Japanese, has still not been sent, it's been more than 2 months since I ordered. The customer service is unfortunately very poor, no communication about the progress of my order. A friend of mine is in the same situation... 800 euros of order and no way to know if I will be refunded or if the delay is just monstrous.
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J
Rating: 3 out of 5
Extremely long delivery times for display protections (no information during the wait, ignores messages and finally responds to a cancellation request after 6 weeks of waiting only after sending the package specifying that there will be a 20% deduction from the amount spent because the package is sent, unfair loyalty system, high prices compared to local stores (190 euros for a display op09 one piece instead of 130 euros, even networks do not sell as expensively) free shipping only after an order of 200 euros, the only positive point and certainly the most important, very good quality regarding the display protection op09 fr.
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B
Rating: 4 out of 5
Deadline not necessarily respected
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S
Rating: 3 out of 5
The packages are well packaged but the waiting time is too long while the delivery date displayed on their site has passed. They prioritize the first pre-order purchases for shipping. So we can end up waiting 2 months for an order placed on the day itself.
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D
Rating: 4 out of 5
No news of my claim.
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