BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Following a major failure of the initial carrier, BBG DECO must be recognized for reacting very quickly to take matters into their own hands. Their responses were immediate and appropriate. I received my package as planned. Thank you for their efficiency.
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Christelle D.
Rating: 1 out of 5
following a purchase from 13/02/2023
Stay away from the stickers. Cut in any way... the unicorn in 3 pieces, not the same colors so you can clearly see the 3 pieces once installed...
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Response from BBG DECO DE HEROS
Hello Christelle, We have received your message. But we don't understand! We called you yesterday (Monday) to ask for photos to understand and possibly forward to our manufacturer. And instead of that, we discover your review. We do our best to help our customers, but you also need to play along so we can understand, especially since these Walltastic stickers are of excellent quality. Best regards. The Deco de Héros team
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Alain B.
Rating: 4 out of 5
following a purchase from 21/01/2023
Very good. I recommend.
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Fanny R.
Rating: 1 out of 5
following a purchase from 29/01/2023
I still have not received my order.
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Deville M.
Rating: 4 out of 5
following a purchase from 10/01/2023
Delivered quickly in good condition. The items were perfect for the price.
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Muriel D.
Rating: 1 out of 5
following a purchase from 25/10/2022
I found my package. The delivery person had dropped it off at Montroc with some secondary residents. Luckily they are honest people and they came to spend the end of year holidays in their second home in Chamonix.
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Delphine P.
Rating: 4 out of 5
following a purchase from 05/01/2023
Very nice final result but very thin wallpaper. Sold with glue, it's nice not to have to add that cost!
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Sandra G.
Rating: 1 out of 5
following a purchase from 25/12/2022
No tracking and no item received after almost a month of ordering. It's simply pathetic!
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Response from BBG DECO DE HEROS
Hello Sandra
We are sorry for this experience. Our supplier encountered an exceptional delay.
As mentioned, our team will send you a promo code to compensate for this delay.
Thank you.
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Valérie L.
Rating: 1 out of 5
following a purchase from 30/12/2022
I bought a large Spiderman for my children's room and I am happy with it. I bought smaller Spidey ones and I am very disappointed because they don't stick, they peel off every day. I think I will remove them.
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Response from BBG DECO DE HEROS
Hello Valérie
We regret this experience.
We have no record of the anomaly you reported. Did you follow the sticker application instructions?
Our team is at your disposal.
The Héros Décor Team
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Marc E.
Rating: 1 out of 5
following a purchase from 12/12/2022
I ordered a display and the site clearly stated: delivery within 48 hours for this product. I had to wait 2 weeks. Knowing that the delivery time was the main reason for ordering from you and not elsewhere... I was very disappointed and I find your way of working unacceptable.
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Response from BBG DECO DE HEROS
Hello Marc
The availability (in stock 24/48h or 10 days) is clearly indicated when the customer views the item.
The item you ordered was 10 days, hence the delay.
Best regards.\nThe Héros Décor Team
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Amandine B.
Rating: 4 out of 5
following a purchase from 15/12/2022
Good quality stickers, great price. Delivery to the wrong parcel pickup point but otherwise okay packaging
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Delphine D.
Rating: 4 out of 5
following a purchase from 12/12/2022
Easy order and fast shipping. Only downside, the descriptions (size in cm) of the item for adults and children are the same.
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Response from BBG DECO DE HEROS
Hello Delphine, Thank you for your comment. There was indeed a mistake that we have corrected. The adult and child dimensions are correct now. See you soon. The BBG team
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Aude S.
Rating: 1 out of 5
following a purchase from 27/11/2022
Hello, we ordered masks for a costume party. It was indicated on the site 'at your place in 24 or 48 hours' which was more than enough since our party was 6 days later. Unfortunately, the order arrived 10 days after the order...
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Response from BBG DECO DE HEROS
Hello Aude, As mentioned, part of the masks was available within 24/48 hours, the other part within 10 days. Best regards. The Déco de Héros team
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Claire B.
Rating: 4 out of 5
following a purchase from 13/11/2022
Very happy with my order, but disappointed that the packaging was very damaged.
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Denise T.
Rating: 4 out of 5
following a purchase from 09/10/2022
Products identical to the order
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Elsa C.
Rating: 4 out of 5
following a purchase from 27/10/2022
Item well received but packaging very damaged! Fortunately, the poster was fine... Very pretty by the way
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Anne Laure P.
Rating: 4 out of 5
following a purchase from 15/10/2022
Super happy, fast delivery I recommend 👍😉
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Steve R.
Rating: 4 out of 5
following a purchase from 24/09/2022
Hello, although it took a week and a half to receive my order, I am quite satisfied everything arrived in good condition.
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Response from BBG DECO DE HEROS
Hello Steve, Thank you for your message and your stars. One of the items in your order was on backorder. When your order was shipped, you informed us of a new delivery address due to your move. Hence a slight additional delay. See you soon. The BBG team
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Sandrine P.
Rating: 1 out of 5
following a purchase from 08/09/2022
The design of my blanket is different from the one I ordered. No solution found to compensate for this dispute! Except to the benefit of the site! Therefore, I cannot recommend this site given the situation.
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Response from BBG DECO DE HEROS
Hello Sandrine, You received a blanket with a design different from the one ordered. We offered you 2 solutions: 1) refund you after retrieving the blanket 2) offer you a promo code to use for a future purchase. We regret that neither of the two solutions could suit you. Best regards. The BBG team
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Laurence G.
Rating: 4 out of 5
following a purchase from 10/09/2022
Article received quickly and of good quality
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Natacha F.
Rating: 4 out of 5
following a purchase from 09/09/2022
Package received in the right format for two items, but waiting two weeks for the platform to send to the distribution site is long.
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Response from BBG DECO DE HEROS
Hello Natacha, Thank you for your message and your stars. Indeed, one of the items you ordered was being restocked (shown as 10 days). Our English supplier had a bit of a delay (customs, shipping, etc.). Our apologies for this little hiccup. The BBG team
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Dominique P.
Rating: 4 out of 5
following a purchase from 02/09/2022
well packaged, fast delivery
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Margaux L.
Rating: 4 out of 5
following a purchase from 23/08/2022
Successful surprise, very good product!
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Christophe M.
Rating: 4 out of 5
following a purchase from 04/08/2022
Very high-quality frieze (very good rendering, quite thick), however, adhesion varies depending on the support: very good on wallpaper but poor on painted walls. For installation, it's better to have two people.
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Marianne Y.
Rating: 4 out of 5
following a purchase from 14/08/2022
Very fast shipping. Good value for money.
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Vanessa S.
Rating: 4 out of 5
following a purchase from 09/08/2022
Package received in the week I ordered the bed and of good quality. I only took away one star because I have a few small scratches on parts of the bed, but nothing serious. The mattress, pillow, duvet, and bed set are top quality, not disappointed with my purchase.
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Odile D.
Rating: 4 out of 5
following a purchase from 07/08/2022
good
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Lara P.
Rating: 4 out of 5
following a purchase from 05/08/2022
Product as described. Big problem with the delivery company.
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Amelie V.
Rating: 4 out of 5
following a purchase from 23/07/2022
Beautiful wallpaper. However, delivery took 16 days. I find that a bit long...
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Response from BBG DECO DE HEROS
Hello Amélie, Thank you for your message. Don't hesitate to send us photos ;+) This very beautiful wallpaper comes from the USA and took a bit longer to arrive. Sorry for the delay. See you soon. The BBG team
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Celia D.
Rating: 4 out of 5
following a purchase from 27/07/2022
Very nice result, however the product lacked explanations regarding the use of the glue. Additionally, it was announced 24 to 48 hours for delivery and it arrived 6 days later.
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Response from BBG DECO DE HEROS
Hello Célia, Thank you for your comment and your stars. We have included a video that helps customers apply the paper correctly. Regarding durability, our supplier Walltastic offers very good quality items. Send us photos ;+)
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Tenin D.
Rating: 4 out of 5
following a purchase from 05/06/2022
Nothing to report, perfect
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Deborah A.
Rating: 4 out of 5
following a purchase from 10/07/2022
Very cute bed. Just need to monitor the quality with use and time.
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Marie C.
Rating: 1 out of 5
following a purchase from 06/07/2022
Delivery promise not kept
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Response from BBG DECO DE HEROS
Hello Marie, We have noted your message. You ordered on July 6. The package was delivered to you on July 8. The deadlines were well respected. We have recently offered Chronopost services for next-day deliveries. Best regards. The BBG team
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Pascal G.
Rating: 4 out of 5
following a purchase from 25/06/2022
product conforms, fast delivery
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Daniel N.
Rating: 4 out of 5
following a purchase from 19/06/2022
serious
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Evelyne T.
Rating: 4 out of 5
following a purchase from 02/06/2022
Well received, conforms to the order
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Murielle B.
Rating: 4 out of 5
following a purchase from 17/05/2022
Very short delivery time, conforms to my order, well packaged.
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Sylvie F.
Rating: 4 out of 5
following a purchase from 08/05/2022
Very good result, it's nice, it will make some happy!
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Sonia C.
Rating: 4 out of 5
following a purchase from 15/05/2022
Nothing to say for a first time. Thank you.
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Elodie M.
Rating: 1 out of 5
following a purchase from 07/05/2022
Order received well but wallpaper poorly printed, the patterns do not match everywhere, quite disappointed with the product, I do not recommend.
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Response from BBG DECO DE HEROS
Hello Elodie, As mentioned, the installation protocol was not followed, which is why you have misalignments upon arrival. In addition to the documentation provided by the manufacturer, we have set up a help area with videos to properly install the wallpapers. Best regards. The BBG team
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