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M
Rating: 4 out of 5
I received my package very quickly and the items were exactly what I hoped for. Bravo!
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 1 and 4 stars
Reset filtersV
Rating: 1 out of 5
Package not opened because it is a gift for Christmas for my son who has Down syndrome.
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Response from BBG DECO DE HEROS
Hello Véronique, Thank you for your message. We hope you will rate the Spiderman figurine again, which has become a collector's item as our supplier no longer manufactures it. https://www.bebegavroche.com/figurine-carton-spiderman-marvel.html See you soon. The BBG team
M
Rating: 1 out of 5
Super disappointed, I received my order where one of the items was replaced by another. I sent an email to explain my problem and never received a response.
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Response from BBG DECO DE HEROS
Hello Maude, We are sorry for this experience. Our after-sales service responds very quickly to requests whether by email, Facebook messenger, or by phone. We did not see your message, otherwise we would have called. Our team is at your disposal to help you.
S
Rating: 4 out of 5
Package well received, packaging a bit damaged but the product is fine. However, having crumpled and balled up the invoice to use it as a wedge to prevent movement in the box, I find that not very serious.
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Response from BBG DECO DE HEROS
Hello Sébastien, Thank you for your message. The delivery note must have moved around in the package that did not need padding. Indeed the wallpaper and the glue provided are well protected by our team. If you want a new delivery note we can send you another one ;+) More seriously, we would love to have photos of the space adventure wallpaper! See you soon. The BBG team
J
Rating: 4 out of 5
Fast and compliant delivery. Shipping costs a bit high
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N
Rating: 4 out of 5
Quality/price very satisfied
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F
Rating: 4 out of 5
Delivery time respected. Surprised by the size of the pillowcase and the duvet pattern a bit darker than in the presentation photo. Satisfied with my purchase nonetheless as the quality seems to be there. To see in the long run.
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P
Rating: 4 out of 5
Very good purchase. Delay a bit too long
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Response from BBG DECO DE HEROS
Hello Perrine, Thank you for your message. Indeed these items are superb. Our American supplier had a bit of delay in delivering to us. The 10-day delay indicated has been respected. But everything is back to normal.
E
Rating: 1 out of 5
Very poor quality product. I usually buy and install wallpaper. I totally discourage it.
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Response from BBG DECO DE HEROS
Hello Etienne, Thank you for taking the time to post your comment. We are sorry for this experience. And we are surprised by your remark. This Where's Charlie wallpaper is one of the best sellers. In fact, we will soon have none left. Did you follow the installation protocol (gluing, waiting time for the glue to be absorbed, etc.)? Thank you. The BBG team.
S
Rating: 4 out of 5
received quickly
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M
Rating: 1 out of 5
We bought two wallpapers with different patterns (Frozen and Planes) no issues with the Frozen one, quality paper and easy to install. However, the Planes one is much thinner and difficult to install despite consulting the manual/tutorial, significant bubbles, paper impossible to work with that bleeds, impossible to escape the bubbles (the link at the bottom of the concerned page for the manual does not work). Installation was done by a professional. I will send you photos by email.
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Response from BBG DECO DE HEROS
Hello Maud, We are sorry for this experience. We have discussed this issue. Both wallpapers are of the same quality. As mentioned together, there is an installation protocol inside the tube you receive. We have also set up help videos to properly understand the installation instructions. We even sold you another wallpaper at a very attractive price to show our willingness to help you. Best regards. The BBG team.
A
Rating: 1 out of 5
Offers delivery locations that do not exist. As a result, the delivery person imposes a delivery location that does not meet our needs (far from home). And of course, nothing has been done by bébé gavroche to resolve the issue.
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Response from BBG DECO DE HEROS
Hello Anne Laure,
C
Rating: 4 out of 5
Fast shipping. Corresponds exactly to the expected product.
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L
Rating: 1 out of 5
Disappointed with the quality
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Response from BBG DECO DE HEROS
Hello Lindsay
We contacted you to understand what you mean by "paper quality". These items are frequently purchased by our customers. And if the installation instructions are followed (quality of the wall, method and duration of gluing, etc.), the result is superb. You can see the shares that our customers make on Facebook showing that they are satisfied.
We are waiting for your photos to see the result.
Have a nice day.
The BBG team
We contacted you to understand what you mean by "paper quality". These items are frequently purchased by our customers. And if the installation instructions are followed (quality of the wall, method and duration of gluing, etc.), the result is superb. You can see the shares that our customers make on Facebook showing that they are satisfied.
We are waiting for your photos to see the result.
Have a nice day.
The BBG team
H
Rating: 4 out of 5
Very good.
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S
Rating: 4 out of 5
Hello, very satisfied with my purchase. Fast delivery and very easy assembly. I will recommend this site.
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L
Rating: 4 out of 5
Fast shipping
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K
Rating: 4 out of 5
Fast delivery. Great result
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M
Rating: 4 out of 5
Satisfied
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C
Rating: 4 out of 5
There is a choice and fast delivery.
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M
Rating: 4 out of 5
Top, the kids are delighted.
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S
Rating: 4 out of 5
Good
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O
Rating: 4 out of 5
All the order is OK except for the duvet and the ear of the "pyjamasques" pack, whose material and origin do not match the description.
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Response from BBG DECO DE HEROS
Hello Odette,
We spoke on the phone following your message. Indeed, you are satisfied with your order, except for the Pyjamasques duvet pack.
As mentioned, this duvet is of "emergency" type and of average quality.
Thank you and see you soon.
The BBG team
We spoke on the phone following your message. Indeed, you are satisfied with your order, except for the Pyjamasques duvet pack.
As mentioned, this duvet is of "emergency" type and of average quality.
Thank you and see you soon.
The BBG team
M
Rating: 4 out of 5
Very satisfied with my purchase this is the second time I order (in total 4 giant posters): never any issues.
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G
Rating: 4 out of 5
Delivery at the desired time
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C
Rating: 4 out of 5
Order and package receipt as expected.
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J
Rating: 1 out of 5
Very disappointed 😞 poor quality paper cleaning the glue with a damp microfiber the paper bleeds I do not recommend.
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Response from BBG DECO DE HEROS
Hello Jonathan, Thank you for your feedback. We are sorry for this experience. This wallpaper is one of our best sellers https://www.bebegavroche.com/papier-peint-xxl-toy-story-disney.html You can also check the reviews from customers who are delighted. Did you follow the application instructions? https://www.bebegavroche.com/mode-emplois Can you send us photos so we can understand the issue? Feel free to call us as well. The BBG team
A
Rating: 4 out of 5
The items are great, and a big thank you for the little extra surprises 😄 Very responsive customer service, and attentive, a great proof of professionalism! I won't hesitate to order again!
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C
Rating: 4 out of 5
Very good and fast delivery, super easy to apply.
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M
Rating: 4 out of 5
Very good, to see in 1 year.
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J
Rating: 4 out of 5
Very beautiful poster, the colors are magnificent... Unfortunately one edge was slightly damaged and one side was larger than the other but it didn't interfere with the connection. So we put strips around to make a giant frame.
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V
Rating: 4 out of 5
A bit disappointed with the material of the duvet cover which is very thin, but it remains very beautiful and pleases my grandson.
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L
Rating: 4 out of 5
Great order delivered quickly.
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B
Rating: 4 out of 5
Very good 👍
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M
Rating: 4 out of 5
Shipping a bit expensive, items received quickly. As a new customer, I hoped for a welcome gesture.
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J
Rating: 4 out of 5
Delivered in the expected time
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O
Rating: 4 out of 5
Good company, good products
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C
Rating: 4 out of 5
Very good quality, magnificent poster, small downside, the glue was missing
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Response from BBG DECO DE HEROS
Hello Christelle, Thank you for your message. Usually, the glue packet is found in the tube with the poster. We are sorry for this oversight. We will report it to our supplier. Please feel free to reach out to us for a commercial gesture. See you soon. The BBG team
V
Rating: 4 out of 5
Quality products. Respect for deadlines. Very good responsiveness from the team in case of problems or questions
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N
Rating: 4 out of 5
A bit of a wait but it was worth it
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