Customer reviews of BBG DECO DE HEROS

9,1 /10

Based on 2 053 published reviews

5 1 622 79% 4 180 9% 3 80 4% 2 59 3% 1 112 5%

Summary of reviews

BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.

Reviews 1 and 5 stars

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Sophie R.

Published on 31/01/2023 à 20h26 following a purchase from 18/01/2023

Happy with our purchase

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David B.

Published on 29/01/2023 à 11h42 following a purchase from 17/01/2023

Fast and careful delivery.

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Aurélie F.

Published on 29/01/2023 à 07h24 following a purchase from 17/01/2023

Fast, compliant, and good quality.

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Christian D.

Published on 28/01/2023 à 16h18 following a purchase from 13/01/2023

Everything is okay, perfect product, great value for money, fast delivery, it's great.

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Alice C.

Published on 28/01/2023 à 08h10 following a purchase from 04/01/2023

Top

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Pamela B.

Published on 28/01/2023 à 07h35 following a purchase from 11/01/2023

Very easy to assemble, a few defects on the design slightly scratched but otherwise very nice, my little one lay down in it right away.

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Joelle G.

Published on 26/01/2023 à 23h26 following a purchase from 10/01/2023

Fast and careful shipping and as described

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Laetitia M.

Published on 23/01/2023 à 11h44 following a purchase from 06/01/2023

Super figurine, very large and bright colors, thank you very much. I won't hesitate to order again.

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Muriel D.

Published on 23/01/2023 à 10h54 following a purchase from 25/10/2022

I found my package. The delivery person had dropped it off at Montroc with some secondary residents. Luckily they are honest people and they came to spend the end of year holidays in their second home in Chamonix.

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Marie H.

Published on 20/01/2023 à 12h20 following a purchase from 08/01/2023

Item arrived in good condition and very well packaged. I haven't installed it yet but it looks good.

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Sabrina L.

Published on 20/01/2023 à 11h47 following a purchase from 06/01/2023

Delighted with my purchase!!

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Vincent J.

Published on 20/01/2023 à 10h03 following a purchase from 05/01/2023

Perfect

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Julie C.

Published on 17/01/2023 à 14h28 following a purchase from 03/01/2023

Top

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Diallo C.

Published on 16/01/2023 à 12h43 following a purchase from 03/01/2023

Fast delivery and product as described.

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Sindy G.

Published on 16/01/2023 à 05h31 following a purchase from 03/01/2023

Magnificent, I highly recommend!!!

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Sandra G.

Published on 15/01/2023 à 15h58 following a purchase from 25/12/2022

No tracking and no item received after almost a month of ordering. It's simply pathetic!

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Response from BBG DECO DE HEROS Published on 14/02/2023

Hello Sandra
We are sorry for this experience. Our supplier encountered an exceptional delay.
As mentioned, our team will send you a promo code to compensate for this delay.
Thank you.

Valérie L.

Published on 14/01/2023 à 14h17 following a purchase from 30/12/2022

I bought a large Spiderman for my children's room and I am happy with it. I bought smaller Spidey ones and I am very disappointed because they don't stick, they peel off every day. I think I will remove them.

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Response from BBG DECO DE HEROS Published on 12/02/2023

Hello Valérie
We regret this experience.
We have no record of the anomaly you reported. Did you follow the sticker application instructions?
Our team is at your disposal.
The Héros Décor Team

Audrey G.

Published on 12/01/2023 à 08h54 following a purchase from 28/12/2022

Super beautiful wallpaper!!! I recommend.

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Esther R.

Published on 11/01/2023 à 15h06 following a purchase from 21/12/2022

The order is perfectly compliant, received the next day, perfect.

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Patricia F.

Published on 10/01/2023 à 05h49 following a purchase from 27/12/2022

Good quality and very pretty. Speed between order and receipt.

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Michael L.

Published on 06/01/2023 à 12h05 following a purchase from 21/12/2022

Fast, clear, and efficient, everything we ask from an online store.

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Lila S.

Published on 02/01/2023 à 12h43 following a purchase from 07/12/2022

He went out of his way to catch up on the supplier's delay. Bravo, delivery okay and fantastic product, what more can I say?

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Angela G.

Published on 02/01/2023 à 11h45 following a purchase from 21/12/2022

As described

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Odile M.

Published on 31/12/2022 à 10h52 following a purchase from 17/12/2022

Very fast shipping and the content is impeccable. Very good quality stickers.

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Marc E.

Published on 31/12/2022 à 08h43 following a purchase from 12/12/2022

I ordered a display and the site clearly stated: delivery within 48 hours for this product. I had to wait 2 weeks. Knowing that the delivery time was the main reason for ordering from you and not elsewhere... I was very disappointed and I find your way of working unacceptable.

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Response from BBG DECO DE HEROS Published on 14/02/2023

Hello Marc
The availability (in stock 24/48h or 10 days) is clearly indicated when the customer views the item.
The item you ordered was 10 days, hence the delay.
Best regards.\nThe Héros Décor Team

Antonio D.

Published on 31/12/2022 à 06h55 following a purchase from 16/12/2022

Everything is okay

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Laurence L.

Published on 30/12/2022 à 14h01 following a purchase from 15/12/2022

Very fast shipping and delivery (before Christmas, phew), I had sent a worried email to which I received a reassuring response, it's great, well-packaged order and superb cardboard crest. I am delighted.

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Vanessa C.

Published on 30/12/2022 à 11h49 following a purchase from 14/12/2022

Beautiful duvet cover

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Julie S.

Published on 27/12/2022 à 07h53 following a purchase from 11/12/2022

The product matches the description. The site works well. The delivery was fast.

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Elisabeth D.

Published on 26/12/2022 à 16h25 following a purchase from 13/12/2022

Fast delivery, perfect packaging, and very high-quality product. Very happy with my purchase!

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Magali Y.

Published on 26/12/2022 à 13h07 following a purchase from 16/12/2022

I am waiting for one of the two packages

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Elisa D.

Published on 23/12/2022 à 15h18 following a purchase from 10/12/2022

Very good.

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Maryse R.

Published on 20/12/2022 à 15h38 following a purchase from 06/12/2022

Very pretty, look matching the photo. Regret that there isn't a larger size.

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Sandie B.

Published on 19/12/2022 à 13h24 following a purchase from 07/12/2022

A lot of choices and original products for children. Very good customer service.

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Patrick O.

Published on 19/12/2022 à 11h59 following a purchase from 26/11/2022

Very very good, best regards.

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Roxane R.

Published on 19/12/2022 à 11h51 following a purchase from 08/12/2022

Fast and efficient! Simply perfect!!!

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Laura B.

Published on 19/12/2022 à 11h45 following a purchase from 07/12/2022

Delivery at a speed rarely seen, yet I order regularly online. I placed the order and the next day I had the package in hand! Thank you so much and I obviously recommend.

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Olivier B.

Published on 19/12/2022 à 11h31 following a purchase from 01/12/2022

Package arrived on time and without problems. Thanks to the BBG teams.

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Philippe R.

Published on 19/12/2022 à 07h42 following a purchase from 05/12/2022

Great.

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Aude S.

Published on 18/12/2022 à 10h25 following a purchase from 27/11/2022

Hello, we ordered masks for a costume party. It was indicated on the site 'at your place in 24 or 48 hours' which was more than enough since our party was 6 days later. Unfortunately, the order arrived 10 days after the order...

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Response from BBG DECO DE HEROS Published on 14/02/2023

Hello Aude, As mentioned, part of the masks was available within 24/48 hours, the other part within 10 days. Best regards. The Déco de Héros team