Customer reviews of BBG DECO DE HEROS

9,1 /10

Based on 2 053 published reviews

5 1 622 79% 4 180 9% 3 80 4% 2 59 3% 1 112 5%

Summary of reviews

BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.

Reviews 2 and 4 stars

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Alain B.

Published on 20/02/2023 à 06h19 following a purchase from 21/01/2023

Very good. I recommend.

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Maeva H.

Published on 19/02/2023 à 05h11 following a purchase from 01/02/2023

I chose delivery to a pickup point, at the same price as GLS home delivery, because I did not want to be delivered by GLS. But it was GLS that delivered to the pickup point. Result: they did not drop off my package at the right pickup point but at another one which made me take a detour of more than 2 hours!! And luckily someone brought it to me because it was inaccessible by public transport!! All this for an order of cardboard masks at €10! Incredible loss of money (gas, highway) and time! Advice to BBG: change your delivery method, increase the range of choices, forget GLS!

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Response from BBG DECO DE HEROS Published on 12/05/2023

Hello Maëva, We are sorry for this experience. Indeed, the Mondial Relay network is handled by GLS. Since April, we have added Chronopost pickup points. Moreover, they are cheaper and generally faster. See you soon. The team https://deco-de-heros.com

Deville M.

Published on 29/01/2023 à 12h24 following a purchase from 10/01/2023

Delivered quickly in good condition. The items were perfect for the price.

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Pascal L.

Published on 29/01/2023 à 11h47 following a purchase from 14/01/2023

Very disappointed, the large stickers peel off, a rolled-up rug so impossible to get it back to its original shape, last time I order from the site.

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Response from BBG DECO DE HEROS Published on 12/02/2023

Hello
We are sorry for this experience.
Regarding the stickers, did you contact our team to understand the issue?
As for the rugs, they are all delivered rolled up. This is the first time we have been told that a rug does not stabilize.
Can you please send us photos?
Thank you for your understanding.
The Héros Décor Team

Delphine P.

Published on 21/01/2023 à 10h39 following a purchase from 05/01/2023

Very nice final result but very thin wallpaper. Sold with glue, it's nice not to have to add that cost!

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Marie V.

Published on 17/01/2023 à 17h13 following a purchase from 28/12/2022

I was disappointed with the quality of my purchase, I wrote to customer service but never received a response...

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Response from BBG DECO DE HEROS Published on 05/04/2023

Hello Marie
We have received your photos to confirm that the package was mishandled during transport. This can sometimes happen unfortunately.
With your agreement, we have sent you a promo code allowing you to benefit from a discount on a future order.
Thank you.
The Héros Décor Team

Amandine B.

Published on 30/12/2022 à 21h04 following a purchase from 15/12/2022

Good quality stickers, great price. Delivery to the wrong parcel pickup point but otherwise okay packaging

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Flavie C.

Published on 26/12/2022 à 16h21 following a purchase from 13/12/2022

Purchase as described but chaotic delivery!!!

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Response from BBG DECO DE HEROS Published on 12/02/2023

Hello Flavie
We are sorry for this experience.
According to the carrier's tracking, he tried to contact you. And he postponed the delivery to the next day.
It was just before Christmas, and the carriers were very busy.
We hope your child was delighted with this beautiful princess bed.
Best regards,
The Héros Décor Team

Delphine D.

Published on 26/12/2022 à 08h46 following a purchase from 12/12/2022

Easy order and fast shipping. Only downside, the descriptions (size in cm) of the item for adults and children are the same.

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Response from BBG DECO DE HEROS Published on 30/12/2022

Hello Delphine, Thank you for your comment. There was indeed a mistake that we have corrected. The adult and child dimensions are correct now. See you soon. The BBG team

Claire B.

Published on 02/12/2022 à 15h47 following a purchase from 13/11/2022

Very happy with my order, but disappointed that the packaging was very damaged.

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Stephane D.

Published on 23/11/2022 à 09h11 following a purchase from 07/11/2022

Delivery time too long.

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Jeremy B.

Published on 19/11/2022 à 07h44 following a purchase from 07/11/2022

Package received a week later. Not even informed that the pickup point had changed, so did not receive it on time, very disappointed. A simple email or SMS to tell me that the package had been delivered to another pickup point would have been so easy.

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Response from BBG DECO DE HEROS Published on 14/02/2023

Hello Jérémy, We are sorry for this delivery experience. Normally, customers are informed by email and not SMS. We have reported the information to the carrier. Best regards. The Déco de Héros team

Denise T.

Published on 19/11/2022 à 07h26 following a purchase from 09/10/2022

Products identical to the order

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Elsa C.

Published on 06/11/2022 à 16h08 following a purchase from 27/10/2022

Item well received but packaging very damaged! Fortunately, the poster was fine... Very pretty by the way

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Anne Laure P.

Published on 28/10/2022 à 08h53 following a purchase from 15/10/2022

Super happy, fast delivery I recommend 👍😉

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Anne Marie R.

Published on 24/10/2022 à 08h20 following a purchase from 14/10/2022

The package was not delivered to my home but to a Carrefour 76620, there are 3 there, package hunt we did not understand that the masks were flat disappointment for the children

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Steve R.

Published on 07/10/2022 à 13h31 following a purchase from 24/09/2022

Hello, although it took a week and a half to receive my order, I am quite satisfied everything arrived in good condition.

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Response from BBG DECO DE HEROS Published on 10/10/2022

Hello Steve, Thank you for your message and your stars. One of the items in your order was on backorder. When your order was shipped, you informed us of a new delivery address due to your move. Hence a slight additional delay. See you soon. The BBG team

Laurence G.

Published on 23/09/2022 à 16h16 following a purchase from 10/09/2022

Article received quickly and of good quality

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Natacha F.

Published on 21/09/2022 à 18h27 following a purchase from 09/09/2022

Package received in the right format for two items, but waiting two weeks for the platform to send to the distribution site is long.

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Response from BBG DECO DE HEROS Published on 22/09/2022

Hello Natacha, Thank you for your message and your stars. Indeed, one of the items you ordered was being restocked (shown as 10 days). Our English supplier had a bit of a delay (customs, shipping, etc.). Our apologies for this little hiccup. The BBG team

Dominique P.

Published on 15/09/2022 à 15h05 following a purchase from 02/09/2022

well packaged, fast delivery

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Margaux L.

Published on 05/09/2022 à 16h46 following a purchase from 23/08/2022

Successful surprise, very good product!

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Christophe M.

Published on 26/08/2022 à 14h36 following a purchase from 04/08/2022

Very high-quality frieze (very good rendering, quite thick), however, adhesion varies depending on the support: very good on wallpaper but poor on painted walls. For installation, it's better to have two people.

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Marianne Y.

Published on 25/08/2022 à 20h01 following a purchase from 14/08/2022

Very fast shipping. Good value for money.

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Vanessa S.

Published on 20/08/2022 à 07h48 following a purchase from 09/08/2022

Package received in the week I ordered the bed and of good quality. I only took away one star because I have a few small scratches on parts of the bed, but nothing serious. The mattress, pillow, duvet, and bed set are top quality, not disappointed with my purchase.

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Odile D.

Published on 18/08/2022 à 09h11 following a purchase from 07/08/2022

good

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Lara P.

Published on 15/08/2022 à 07h47 following a purchase from 05/08/2022

Product as described. Big problem with the delivery company.

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Amelie V.

Published on 12/08/2022 à 12h05 following a purchase from 23/07/2022

Beautiful wallpaper. However, delivery took 16 days. I find that a bit long...

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Response from BBG DECO DE HEROS Published on 14/08/2022

Hello Amélie, Thank you for your message. Don't hesitate to send us photos ;+) This very beautiful wallpaper comes from the USA and took a bit longer to arrive. Sorry for the delay. See you soon. The BBG team

Celia D.

Published on 08/08/2022 à 06h08 following a purchase from 27/07/2022

Very nice result, however the product lacked explanations regarding the use of the glue. Additionally, it was announced 24 to 48 hours for delivery and it arrived 6 days later.

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Response from BBG DECO DE HEROS Published on 11/08/2022

Hello Célia, Thank you for your comment and your stars. We have included a video that helps customers apply the paper correctly. Regarding durability, our supplier Walltastic offers very good quality items. Send us photos ;+)

Tenin D.

Published on 02/08/2022 à 02h16 following a purchase from 05/06/2022

Nothing to report, perfect

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Eliane G.

Published on 21/07/2022 à 09h28 following a purchase from 10/07/2022

OPENED AND REPACKAGED PACKAGE, could it be a second-hand item????

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Response from BBG DECO DE HEROS Published on 22/07/2022

Hello Eliane, We have noted your message. All items we send to our customers are new in their original packaging. For some items, we overpackage the packaging so that they do not suffer from the rigors of transport. Our team is at your disposal for any questions. Best regards, The BBG team

Deborah A.

Published on 21/07/2022 à 07h39 following a purchase from 10/07/2022

Very cute bed. Just need to monitor the quality with use and time.

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Pascal G.

Published on 07/07/2022 à 07h42 following a purchase from 25/06/2022

product conforms, fast delivery

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Daniel N.

Published on 30/06/2022 à 08h29 following a purchase from 19/06/2022

serious

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Evelyne T.

Published on 20/06/2022 à 14h12 following a purchase from 02/06/2022

Well received, conforms to the order

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Laurence C.

Published on 18/06/2022 à 11h18 following a purchase from 07/06/2022

The delivery was supposed to be at my daughter's place in another department and the bulky package arrived at my home. I have to manage and pay to send it back. I will not order from your site again.

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Response from BBG DECO DE HEROS Published on 08/07/2022

Hello Laurence, As mentioned on the phone, the delivery address you chose is your home and not your daughter's address. Best regards. The technical team

Murielle B.

Published on 30/05/2022 à 14h56 following a purchase from 17/05/2022

Very short delivery time, conforms to my order, well packaged.

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Sylvie F.

Published on 28/05/2022 à 07h21 following a purchase from 08/05/2022

Very good result, it's nice, it will make some happy!

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Sonia C.

Published on 27/05/2022 à 13h12 following a purchase from 15/05/2022

Nothing to say for a first time. Thank you.

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Gervine B.

Published on 06/05/2022 à 08h04 following a purchase from 26/04/2022

Very good product.

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Marie B.

Published on 30/04/2022 à 12h45 following a purchase from 11/04/2022

Delivery time much too long

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Response from BBG DECO DE HEROS Published on 01/08/2022

Hello, Our apologies if these delays seemed too long to you. The ordered item was being reprinted and announced to be delivered within 10 days, we could not meet this deadline due to transport difficulties with our manufacturer from the United Kingdom. I notice a new order placed subsequently via Manomano and it was delivered within 48H. Our sincere apologies for these unusual delays. Best regards.