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M
Rating: 4 out of 5
Serious site, fast delivery. I recommend
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
Shipping and delivery times respected. Too bad the transport companies take little care of the packages.
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J
Rating: 4 out of 5
The tracking of the package was strange (notably displayed as "delivered" when I had not yet picked it up, nor even been informed of its availability at the relay point) so I feared the worst (lost packages being unfortunately a frequent occurrence) but I eventually managed to retrieve it. It did arrive much later than expected (not in time for the birthday for which I ordered it) and not at the chosen relay, but the plush corresponds. So I blame the carrier, but not the site bebe gavroche.
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Response from BBG DECO DE HEROS
Hello Joelle,
Thank you for your message. You ordered on April 6 at 8 AM. Your order (Molang Plush) was shipped the same day.
The carrier had an issue with the delivery address and asked us for additional information to deliver to you.
As a result, your order was able to be delivered to you on April 11.
Best regards.
The BBG team
Thank you for your message. You ordered on April 6 at 8 AM. Your order (Molang Plush) was shipped the same day.
The carrier had an issue with the delivery address and asked us for additional information to deliver to you.
As a result, your order was able to be delivered to you on April 11.
Best regards.
The BBG team
Y
Rating: 2 out of 5
Disappointed by the material of the dinosaur duvet which, despite washes, is not soft especially for a child..
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Response from BBG DECO DE HEROS
Hello Yasmina,
Thank you for your message.
The set you ordered is composed of 52% Polyester and 48% cotton.
That is why it has not "softened" like a 100% cotton set.
Best regards.
The BBG team
Thank you for your message.
The set you ordered is composed of 52% Polyester and 48% cotton.
That is why it has not "softened" like a 100% cotton set.
Best regards.
The BBG team
S
Rating: 2 out of 5
Problem at the reception of the package. I was at home and no one rang the intercom and I was not called.
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Response from BBG DECO DE HEROS
Hello Sarah,
Thank you for your message. You ordered on April 5 at 10 PM.
Your order was shipped the next day. It was delivered to you the following day, on the 7th.
Best regards.
The BBG team
Thank you for your message. You ordered on April 5 at 10 PM.
Your order was shipped the next day. It was delivered to you the following day, on the 7th.
Best regards.
The BBG team
S
Rating: 4 out of 5
After receiving a very damaged package, I made a complaint with photos and the item was resent without any problem.
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B
Rating: 4 out of 5
Pretty furniture but looks bigger in the photo.
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A
Rating: 4 out of 5
Upon receipt, the packaging was a bit damaged, so the product was damaged. We proceeded with the installation and there were a lot of bubbles. In the end, after drying, the product was perfectly taut. So very satisfied with the poster.
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J
Rating: 4 out of 5
Shipping okay, receipt okay, speed okay. But the wallpaper received was damaged, a bit disappointed.
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Response from BBG DECO DE HEROS
Hello Julie,
Thank you for your message.
Did you contact our team?
We can exchange or refund the item if the customer informs us.
Best regards.
The BBG team
Thank you for your message.
Did you contact our team?
We can exchange or refund the item if the customer informs us.
Best regards.
The BBG team
E
Rating: 2 out of 5
not happy still haven't received
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Response from BBG DECO DE HEROS
Hello Evelyne,
We have noted your comment.
You ordered an item whose displayed delivery times were 10 working days. There was a 2-day delay on your delivery because our supplier had a bit of a delay.
We apologize for this additional delay.
Our team is at your disposal by phone, email, and via Messenger. We usually respond very quickly.
See you soon.
The BBG team
We have noted your comment.
You ordered an item whose displayed delivery times were 10 working days. There was a 2-day delay on your delivery because our supplier had a bit of a delay.
We apologize for this additional delay.
Our team is at your disposal by phone, email, and via Messenger. We usually respond very quickly.
See you soon.
The BBG team
C
Rating: 4 out of 5
Beautiful mural, too bad the main characters are not very similar in detail.
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Response from BBG DECO DE HEROS
Hello Céline,
Thank you for your review. Indeed, this Star Wars mural is impressive!
Plus, the installation is very simple for this non-adhesive wallpaper.
Send us photos ;+)
The BBG team
Thank you for your review. Indeed, this Star Wars mural is impressive!
Plus, the installation is very simple for this non-adhesive wallpaper.
Send us photos ;+)
The BBG team
C
Rating: 4 out of 5
Good product.
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C
Rating: 4 out of 5
Very nice sticker. Unfortunately, they don't stick :(
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Response from BBG DECO DE HEROS
Hello Cindy, Thank you for your message. Did you contact our team so we can understand the issue? On what surface did you place them? Can you send us photos? Thank you in advance. The BBG team.
T
Rating: 4 out of 5
Good product, I regret not having obtained free delivery in relation to the amount of my order.
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Response from BBG DECO DE HEROS
Hello Thierry, Thank you for your message. We practice the fairest pricing policy for our items. Free shipping starts from 199€ as of today. As you know, prices are rising, including those for delivery (fuel, etc.). Thank you for your understanding. The BBG team.
D
Rating: 4 out of 5
Perfect, nothing to say.
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C
Rating: 4 out of 5
Very good quality stickers. The only downside is that it was an order of over 600 euros for a pediatrics service and no gift or gesture. We will have to place a new order, which will be on another site that offers commercial gestures for large orders.
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Response from BBG DECO DE HEROS
Hello Clémence, Thank you for your message. We tried to reach you by email and phone. We are delighted that our items help to beautify the pediatrics service premises. We are still waiting for your response to discuss a commercial gesture. The bbg team.
A
Rating: 4 out of 5
Super fast reception, the result is just beautiful, I am satisfied with my purchase, easy to apply.
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P
Rating: 4 out of 5
Ok.
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C
Rating: 4 out of 5
Product corresponds exactly to the order and is of good quality.
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E
Rating: 4 out of 5
Fast delivery.
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A
Rating: 4 out of 5
Super quality but too expensive compared to other silhouettes at €16.00 cheaper, see comparison with other silhouettes of almost €20.00... could you lower the prices because many friends are tempted by these large models but as soon as I mention the prices... no, I would pay that.
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Response from BBG DECO DE HEROS
Hello Alain, Thank you for taking the time to publish your review. We import these cardboard figurines from England. This greatly impacts the price (transport, customs, etc.). As you may have noticed, our prices are among the best on the market ;+) See you soon. The BBG team.
F
Rating: 4 out of 5
Everything went well.
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M
Rating: 2 out of 5
Plastic envelope all cracked, so not very presentable for a gift.
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Response from BBG DECO DE HEROS
Hello Mireille, Thank you for taking the time to publish your comment. The Safari bedding set you ordered is packaged at the factory with plastic packaging. This packaging must have been damaged during transport. Fortunately, the duvet and pillowcase are intact. We note that the gift option should be offered by BBG. See you soon. The BBG team.
B
Rating: 4 out of 5
Happy with the service and the products.
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P
Rating: 2 out of 5
Hello Patrick, We have noted your message. Our German supplier Komar has been awarded several times for the quality of its products. We would have liked to understand when you encountered issues. Did you follow the installation instructions? Did you consult the documentation and the help video beforehand? https://www.bebegavroche.com/guide-pose-papier-peint-sticker-photos-murales-komar Please send us photos. Thank you. The BBG team
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Response from BBG DECO DE HEROS
Fast and careful shipping
A
Rating: 2 out of 5
Hello Antonin, As mentioned on the phone, this beautiful Spiderman lamp has been replaced with a functional lamp. Don't hesitate to send us photos! The BBG team
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Response from BBG DECO DE HEROS
Perfect!
V
Rating: 4 out of 5
Hello Valérie, Thank you for your message. What do you find small about this lovely toy chest? https://www.bebegavroche.com/coffre-jouets-et-rangement-enfant-blanc-bois.html The dimensions are indeed: 70x35x45 cm. See you soon. The BBG team
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Response from BBG DECO DE HEROS
Received in 1 day, honestly not disappointed
G
Rating: 4 out of 5
Delivery on time. Responsive manager.
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S
Rating: 4 out of 5
Very fast delivery ☺️
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C
Rating: 4 out of 5
Ok
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M
Rating: 4 out of 5
I received my package very quickly and the items were exactly what I hoped for. Bravo!
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S
Rating: 4 out of 5
Package well received, packaging a bit damaged but the product is fine. However, having crumpled and balled up the invoice to use it as a wedge to prevent movement in the box, I find that not very serious.
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Response from BBG DECO DE HEROS
Hello Sébastien, Thank you for your message. The delivery note must have moved around in the package that did not need padding. Indeed the wallpaper and the glue provided are well protected by our team. If you want a new delivery note we can send you another one ;+) More seriously, we would love to have photos of the space adventure wallpaper! See you soon. The BBG team
J
Rating: 4 out of 5
Fast and compliant delivery. Shipping costs a bit high
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N
Rating: 4 out of 5
Quality/price very satisfied
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F
Rating: 4 out of 5
Delivery time respected. Surprised by the size of the pillowcase and the duvet pattern a bit darker than in the presentation photo. Satisfied with my purchase nonetheless as the quality seems to be there. To see in the long run.
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P
Rating: 4 out of 5
Very good purchase. Delay a bit too long
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Response from BBG DECO DE HEROS
Hello Perrine, Thank you for your message. Indeed these items are superb. Our American supplier had a bit of delay in delivering to us. The 10-day delay indicated has been respected. But everything is back to normal.
S
Rating: 4 out of 5
received quickly
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M
Rating: 2 out of 5
Received the wrong duvet cover
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Response from BBG DECO DE HEROS
Hello Marine, Thank you for your message. Our team processes returns and replacements in case of errors. See you soon. The BBG team.
C
Rating: 4 out of 5
Fast shipping. Corresponds exactly to the expected product.
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H
Rating: 4 out of 5
Very good.
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