Customer reviews of BBG DECO DE HEROS

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
5 1 622 79% 4 180 9% 3 80 4% 2 59 3% 1 112 5%

Summary of reviews

BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.

Reviews 2 and 4 stars

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S
Sylvie P.
Rating: 4 out of 5
following a purchase from 08/08/2021
Hello, very satisfied with my purchase. Fast delivery and very easy assembly. I will recommend this site.
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Teddie T.
Rating: 2 out of 5
I was happy with the order but not overall, I had ordered a set of 30 invitation cards and received a Frozen card. It's disappointing when you don't receive what you ordered! The curtains and the two cardboard silhouettes are great, I recommend taking them in real size, about 1.60m.
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Response from BBG DECO DE HEROS
Hello Teddie
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Laetitia B.
Rating: 4 out of 5
following a purchase from 12/08/2021
Fast shipping
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Karen D.
Rating: 4 out of 5
following a purchase from 01/08/2021
Fast delivery. Great result
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Martine C.
Rating: 4 out of 5
following a purchase from 19/07/2021
Satisfied
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Corine N.
Rating: 4 out of 5
following a purchase from 14/07/2021
There is a choice and fast delivery.
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Joëlle B.
Rating: 2 out of 5
Hello, Not precise enough on the joints, too bad.
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Response from BBG DECO DE HEROS
Hello Joëlle, Thank you for your message. This beautiful wallpaper is made by WALLTASTIC, which has received numerous awards for the quality of their products. Can you send us photos please? Did you follow the installation instructions as indicated in the presentation video? https://www.bebegavroche.com/papier-peint-mural-aventure-spatiale-walltastic-2020.html Thank you and see you soon. The BBG team.
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Sabrina C.
Rating: 2 out of 5
Very poor communication on their part, particularly from their co-manager! We ordered a product available within 72 hours, it took 22 days to arrive. I can understand there might be stock issues or others, but to be told that the product was not available at the time of my order or that after 10 days the package was leaving their place when it was not at all, the chat on the site does not respond or it takes all day to respond "I will inquire and get back to you", of course! I'm still waiting for them to get back to me! In short, I felt like an idiot! I work in retail too, we say what the customer wants to hear to keep them waiting, but there is a way to do it.
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Response from BBG DECO DE HEROS
Hello Sabrina,
Thank you for your message.
We have discussed this issue. Our supplier encountered manufacturing issues during the summer, which indeed caused exceptional delays.
We apologize for this unusual delay.
The BBG team
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Marine B.
Rating: 4 out of 5
following a purchase from 09/07/2021
Top, the kids are delighted.
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Suzanne L.
Rating: 4 out of 5
following a purchase from 29/05/2021
Good
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Odette H.
Rating: 4 out of 5
All the order is OK except for the duvet and the ear of the "pyjamasques" pack, whose material and origin do not match the description.
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Response from BBG DECO DE HEROS
Hello Odette,
We spoke on the phone following your message. Indeed, you are satisfied with your order, except for the Pyjamasques duvet pack.
As mentioned, this duvet is of "emergency" type and of average quality.
Thank you and see you soon.
The BBG team
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Mélanie M.
Rating: 4 out of 5
following a purchase from 27/05/2021
Very satisfied with my purchase this is the second time I order (in total 4 giant posters): never any issues.
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Guy F.
Rating: 4 out of 5
following a purchase from 08/05/2021
Delivery at the desired time
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Chrystelle S.
Rating: 4 out of 5
following a purchase from 21/04/2021
Order and package receipt as expected.
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Audrey R.
Rating: 4 out of 5
following a purchase from 29/04/2021
The items are great, and a big thank you for the little extra surprises 😄 Very responsive customer service, and attentive, a great proof of professionalism! I won't hesitate to order again!
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Charline S.
Rating: 4 out of 5
following a purchase from 28/04/2021
Very good and fast delivery, super easy to apply.
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Michel A.
Rating: 4 out of 5
following a purchase from 07/04/2021
Very good, to see in 1 year.
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Julia A.
Rating: 4 out of 5
following a purchase from 03/04/2021
Very beautiful poster, the colors are magnificent... Unfortunately one edge was slightly damaged and one side was larger than the other but it didn't interfere with the connection. So we put strips around to make a giant frame.
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Viviane B.
Rating: 4 out of 5
following a purchase from 31/03/2021
A bit disappointed with the material of the duvet cover which is very thin, but it remains very beautiful and pleases my grandson.
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Lorice M.
Rating: 4 out of 5
following a purchase from 27/03/2021
Great order delivered quickly.
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Bernard B.
Rating: 4 out of 5
following a purchase from 06/03/2021
Very good 👍
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Monique M.
Rating: 4 out of 5
following a purchase from 11/03/2021
Shipping a bit expensive, items received quickly. As a new customer, I hoped for a welcome gesture.
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Jerome E.
Rating: 4 out of 5
following a purchase from 26/02/2021
Delivered in the expected time
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Olivier G.
Rating: 4 out of 5
following a purchase from 03/01/2021
Good company, good products
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Christelle V.
Rating: 4 out of 5
Very good quality, magnificent poster, small downside, the glue was missing
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Response from BBG DECO DE HEROS
Hello Christelle, Thank you for your message. Usually, the glue packet is found in the tube with the poster. We are sorry for this oversight. We will report it to our supplier. Please feel free to reach out to us for a commercial gesture. See you soon. The BBG team
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Vincent C.
Rating: 4 out of 5
following a purchase from 18/02/2021
Quality products. Respect for deadlines. Very good responsiveness from the team in case of problems or questions
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Nolan M.
Rating: 4 out of 5
following a purchase from 02/02/2021
A bit of a wait but it was worth it
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Alfred20 C.
Rating: 4 out of 5
following a purchase from 18/02/2021
no worries order, delivery as expected
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Elsa R.
Rating: 4 out of 5
Order matches the announcement, perfect. I recommend. A downside on the late delivery
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Response from BBG DECO DE HEROS
Hello Elsa, Thank you for taking the time to post your comment. The item you ordered comes from England. Since the implementation of Brexit, there have been disruptions (customs, etc.). Normally everything is back to normal. See you soon. The BBG team
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Stéphane B.
Rating: 4 out of 5
following a purchase from 07/02/2021
very good
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Sandrine R.
Rating: 4 out of 5
following a purchase from 03/02/2021
Item matches the site, no complaints
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Jessica M.
Rating: 4 out of 5
following a purchase from 28/01/2021
Fast delivery, top stickers, average quality bedding but my son is thrilled, I will surely order again on the site
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Angélique T.
Rating: 4 out of 5
following a purchase from 10/01/2021
Order blocked at the borders, I was offered an effective replacement solution
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Martine N.
Rating: 4 out of 5
following a purchase from 05/01/2021
Satisfied with my purchases. A small downside regarding the delivery which took a while due to the carrier.. Announced then postponed, and re-postponed... Everything ended well.
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Angélique P.
Rating: 2 out of 5
Follow-up and delivery time very disappointing, 1st package never received. But following my reminder good responsiveness and fast shipping.
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Response from BBG DECO DE HEROS
Hello Angélique, Thank you for your message. Indeed, your package has been lost by the carrier, which fortunately happens very rarely. Our team has contacted you and sent you a new item. Best regards, The BBG team
C
Cindy B.
Rating: 4 out of 5
following a purchase from 12/12/2020
Very good nothing to say. Good quality of products
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François G.
Rating: 2 out of 5
Good product, but false availability of the product and therefore of the delivery time.
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Response from BBG DECO DE HEROS
Hello François
Thank you for your message. Indeed, the item you ordered is usually delivered to the customer within 10 days. It is manufactured in England. Our supplier encountered exceptional issues due to the very strong health crisis in England. Hence the exceptional delays. We hope that things will return to normal. Best regards.
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Martine S.
Rating: 4 out of 5
BEAUTIFUL ITEMS, but great difficulty in getting follow-up, no response to requests, except very late and after several reminders. Otherwise, good contact when you finally manage to reach someone...
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Response from BBG DECO DE HEROS
Hello Martine,
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Julien R.
Rating: 4 out of 5
following a purchase from 01/12/2020
Nothing to report
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Delphine C.
Rating: 4 out of 5
Fast delivery but a small downside, not where I requested
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Response from BBG DECO DE HEROS
Hello Delphine
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