BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
A bit long, the deadlines of 24 to 48 hours were not respected but the items are very good
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Response from BBG DECO DE HEROS
Hello Michèle, Thank you for your message. In your order, there was an item deliverable within 10 days as it was being restocked. We must wait for the order to be complete to ship it. Even if the other items were immediately available. See you soon. The Héros Deco team
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Anicet A.
Rating: 4 out of 5
following a purchase from 21/06/2024
Good but had to use glue because the strings didn't hold
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Caroline M.
Rating: 4 out of 5
following a purchase from 20/05/2024
Order arrived well, a bit dusty but works perfectly!
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Jenny A.
Rating: 3 out of 5
following a purchase from 16/05/2024
There was an error in the order.
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Response from BBG DECO DE HEROS
Hello Jenny, Did you contact our team regarding the error you mentioned? We usually respond quickly to requests. See you soon. The Héros decoration team.
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Myriam B.
Rating: 4 out of 5
following a purchase from 10/05/2024
Too bad everything comes from China.
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Response from BBG DECO DE HEROS
Hello Myriam, Thank you for your feedback and your stars. As you have noticed, the price of the item is very interesting. To have these prices, you can imagine that the production is not French or European. Otherwise, the price would be at least double. And for now, we do not know of any manufacturing of this license made in France. Thank you for your understanding. The Héros decoration team.
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Claudine C.
Rating: 4 out of 5
following a purchase from 09/05/2024
The product is suitable but the delivery did not take place at home as requested.
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Response from BBG DECO DE HEROS
Hello Claudine, Thank you for your feedback. Indeed, the delivery person must have dropped your Dandelion wallpaper at a pickup point. Usually, the delivery person calls you before coming to your home. Best regards, The Héros decoration team.
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Brigitte V.
Rating: 4 out of 5
following a purchase from 09/05/2024
Order as described. Fast shipping. Arrival delayed by the carrier. Can you please add Colissimo to the shipping options?
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Carole L.
Rating: 4 out of 5
following a purchase from 12/04/2024
Good purchase
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Melanie G.
Rating: 3 out of 5
following a purchase from 05/04/2024
The mask does not match the photo
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Response from BBG DECO DE HEROS
Hello Mélanie
We discussed the subject. Our supplier sent you another mask of Julien Doré (more hairy than the one ordered).
We apologize for this mix-up.
Best regards
The Déco de Héros team
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Véronique D.
Rating: 3 out of 5
following a purchase from 05/03/2024
My package took 1 month to be delivered, very good quality.
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Response from BBG DECO DE HEROS
Thank you for your feedback, Véronique. We apologize for the delivery delay, we are doing our best to improve our timelines. In any case, we are glad that you are satisfied with the quality of our product. Thank you for your trust.
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Magali M.
Rating: 4 out of 5
following a purchase from 09/03/2024
Good product, delivered quickly.
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Delphine B.
Rating: 3 out of 5
following a purchase from 09/02/2024
Everything was in accordance with the description.
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Maguy N.
Rating: 3 out of 5
following a purchase from 07/02/2024
Hello Maguy, Thank you for your message. You ordered Frozen stickers and paid the lowest price with us, which is €4.90. The cost of shipping tends to increase every year. We do our best to contain this cost, even if some sellers make it free, which we refuse to do. We respect the work of the delivery people. And as we say from our Alps, 'every job deserves a salary' ;) Thank you for your understanding. The Héros Decoration Team.
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Response from BBG DECO DE HEROS
Satisfied with my order.
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Beatrice C.
Rating: 4 out of 5
following a purchase from 23/01/2024
First experience on this site very satisfactory except for the damaged and opened packaging.
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Catherine C.
Rating: 4 out of 5
following a purchase from 15/12/2023
Very good! Fast delivery!
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Graziella P.
Rating: 3 out of 5
following a purchase from 12/12/2023
The wallpaper joints are not good... For the price, it leaves something to be desired
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Response from BBG DECO DE HEROS
Hello Graziella, We have noted your message. This item is one of our bestsellers. The wallpapers are all printed and cut industrially. It is the customer's responsibility to check before applying the glue. Did you check that the strips (panels) were compliant? Once the glue is applied, we cannot assist you. Each wallpaper has its own installation protocol which is indicated in the installation manual provided. Best regards. The Héros Deco team
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Jérôme W.
Rating: 4 out of 5
following a purchase from 06/12/2023
The order arrived 3 days late compared to the chosen option, due to the holidays, but the company was responsive to my request and was able to deliver my order on time. Moreover, the product is of very good quality, I recommend.
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Genevieve L.
Rating: 4 out of 5
following a purchase from 02/12/2023
Very nice little children's bed that perfectly meets my expectations with a very satisfactory quality/price ratio.
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Denis A.
Rating: 3 out of 5
following a purchase from 01/12/2023
I received the package, but one of the items has stains that are not attributable to your store as this item is under plastic.
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Laura D.
Rating: 3 out of 5
following a purchase from 09/11/2023
Miraculous box that will break at the opening on the first day. And the plastic glasses have labels on them that peel off. I do not recommend at all
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Françoise D.
Rating: 3 out of 5
following a purchase from 14/11/2023
Disappointed I thought I would have all the Paw Patrol characters on the balls
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Anne-Laure B.
Rating: 4 out of 5
following a purchase from 08/11/2023
Super products! Just a pity that we were not delivered where we requested
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Marc V.
Rating: 3 out of 5
following a purchase from 30/10/2023
Review left online: great responsiveness and beautiful product.. However, it was advertised as 4 strips of 90*254, I received 4 strips of 180*127..; To apply alone, I wanted to die more than once and I cursed you... 6 hours to get it done, really not practical when you are alone... Print of the 4th panel imperfect compared to the others... In short, it was worth it but it was a real hassle...
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Guillaume E.
Rating: 3 out of 5
following a purchase from 29/10/2023
Long delivery and basic product! 10€ in total for a cardboard mask, that's expensive
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Response from BBG DECO DE HEROS
Hello Guillaume, We have noted your message. You purchased a cardboard party mask that costs 5€ and the shipping costs 4.9€. To offset the shipping costs, our customers make a larger basket. See you soon. The Deco team of Heroes
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Lea P.
Rating: 3 out of 5
following a purchase from 27/10/2023
Pretty wallpaper but has defects when applied. We cannot align it well everywhere and the cut is not necessarily very straight everywhere. Of course, we notice it when we put it up because before that, it's not possible. Nevertheless, it remains correct and pretty if we are not looking for perfection in the children's room.
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Célia G.
Rating: 3 out of 5
following a purchase from 18/10/2023
The bedding set matches the photo and the shipping was fast. However, the packaging of the cover was very dusty and yellowed, knowing that it was for a gift, I had to wipe it with a damp cloth to clean it. Not normal for new
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Nadine M.
Rating: 3 out of 5
following a purchase from 11/10/2023
Very nice items but very unpleasant delivery person
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Response from BBG DECO DE HEROS
Hello Nadine
Thank you for your feedback on our Spiderman and Avengers birthday items.
However, we are sorry that the delivery person did not meet expectations.
Fortunately, in the majority of cases, delivery is done under good conditions.
See you soon.
The Deco de Héros team
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Salima R.
Rating: 3 out of 5
following a purchase from 27/09/2023
Everything I ordered for my son is really super pretty. The little downside is that the curtains are indicated as blackout but they are not at all, you can see through them
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Response from BBG DECO DE HEROS
Hello Salima
Thank you for your message. You are right, there was an error in the product sheet settings.
It is corrected.
See you soon
The Deco de Héros team
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Sammy N.
Rating: 3 out of 5
following a purchase from 30/09/2023
Overall it's fine, but prices are a bit high on some products and especially the shipping costs are charged even with +100€ of purchase! This is really what hinders making another purchase on your site as a result.
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Response from BBG DECO DE HEROS
Hello Sammy
Thank you for your message. We appreciate your honesty ;+)
Why these prices, why the shipping costs?
1) We are a small business
2) We are based in France (and pay our taxes in France)
3) We manage all steps: storage, shipping, customer service (we call our customers when there is a problem) etc.
Our prices are as fair as possible.
We do not seek (nor can) to compete with platforms.
Hoping to see you again with us. Christmas is coming soon.
See you soon.
The Deco de Héros team
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Sylvie M.
Rating: 3 out of 5
following a purchase from 05/09/2023
Very long delivery times even though the ordered products were in stock ordered on September 5 received at the end of September
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Response from BBG DECO DE HEROS
Hello Sylvie
We have noted your message.
You ordered Paw Patrol items which were indicated to take 10 working days as they were being restocked.
Our Spanish supplier was a bit delayed.
Our team is at your disposal for any questions.
Best regards.
The Deco de Héros team
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Sandra S.
Rating: 4 out of 5
following a purchase from 12/09/2023
Very good quality
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Maguie L.
Rating: 3 out of 5
following a purchase from 02/09/2023
I am very happy with the product itself, but there was no effort to protect it for delivery. The base of my POS was slightly bent during delivery due to lack of protection.
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Response from BBG DECO DE HEROS
Hello Maguie
Our cardboard figures are packaged in a rigid envelope to ensure the best protection. But sometimes the package can be mishandled during transport.
We can refund or exchange the item upon customer request.
Our team is at your disposal for any questions.
The Deco de Héros team
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Gilles M.
Rating: 4 out of 5
following a purchase from 26/07/2023
WELL PLAYED
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Brigitte C.
Rating: 4 out of 5
following a purchase from 11/06/2023
Product conforms to the photograph. Very long delay. Lack of follow-up before delivery.
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Response from BBG DECO DE HEROS
Hello Brigitte
Thank you for your message and your stars.
Indeed, the item announced for 10 working days was delivered to you with a delay of 3 days.
Our supplier had some logistical issues that have been resolved.
Our apologies for this hiccup.
Thank you;
The Héros Deco Team
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Yannick L.
Rating: 4 out of 5
following a purchase from 20/06/2023
Fast shipping and good quality product, thank you, I recommend.
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Corinne D.
Rating: 4 out of 5
following a purchase from 13/06/2023
First order on the site. Very fast delivery. Very friendly and helpful staff. Good quality products. The only downside is that the color of the curtains that appeared sky blue is actually white. Too bad.
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Sophie L.
Rating: 4 out of 5
following a purchase from 23/04/2023
I note for the order and delivery, nothing to say for the table I can't say anything as it was for a gift
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Élodie T.
Rating: 3 out of 5
following a purchase from 15/04/2023
Size error on the description
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Response from BBG DECO DE HEROS
Hello Elodie, Following our phone conversations, we have corrected the error regarding the number and type of strips on this lovely wallpaper. Thank you. The team https://deco-de-heros.com
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Stéphane L.
Rating: 4 out of 5
following a purchase from 11/03/2023
Compliant
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Charlène D.
Rating: 3 out of 5
following a purchase from 16/02/2023
Way too dark in terms of color. Does not match the photo.
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