BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Following a major failure of the initial carrier, BBG DECO must be recognized for reacting very quickly to take matters into their own hands. Their responses were immediate and appropriate. I received my package as planned. Thank you for their efficiency.
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Laurene C.
Rating: 3 out of 5
following a purchase from 17/02/2023
No issues with delivery but the quality-price ratio seems low compared to the ordered product.
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Response from BBG DECO DE HEROS
Hello Laurène, Thank you for your review. This item sells very well and we have not received any reviews indicating the quality you mentioned. Did you contact our team to share your comments? Was this storage chair assembled correctly? Please feel free to contact us. Thank you. The Deco de Héros team
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Melanie B.
Rating: 3 out of 5
following a purchase from 05/02/2023
Interesting price but lack of communication for shipping and immediate debit without news for 10 days.
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Response from BBG DECO DE HEROS
Hello Mélanie, Thank you for taking the time to publish your review. You ordered an item that was displayed as "at your place in 10 days". As you may have noticed, the item was delivered on time, even a day earlier ;). See you soon. The Deco de Héros team
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Alain B.
Rating: 4 out of 5
following a purchase from 21/01/2023
Very good. I recommend.
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Deville M.
Rating: 4 out of 5
following a purchase from 10/01/2023
Delivered quickly in good condition. The items were perfect for the price.
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Youna B.
Rating: 3 out of 5
following a purchase from 04/01/2023
Product on the site but not in stock. Average quality stickers.
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Response from BBG DECO DE HEROS
Hello Youna
We regret this experience.
We offered you a replacement solution that you accepted.
We have no record of the anomaly you reported. Did you follow the sticker application instructions?
Our team is at your disposal.
The Héros Décor Team
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Delphine P.
Rating: 4 out of 5
following a purchase from 05/01/2023
Very nice final result but very thin wallpaper. Sold with glue, it's nice not to have to add that cost!
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Amandine B.
Rating: 4 out of 5
following a purchase from 15/12/2022
Good quality stickers, great price. Delivery to the wrong parcel pickup point but otherwise okay packaging
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Delphine D.
Rating: 4 out of 5
following a purchase from 12/12/2022
Easy order and fast shipping. Only downside, the descriptions (size in cm) of the item for adults and children are the same.
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Response from BBG DECO DE HEROS
Hello Delphine, Thank you for your comment. There was indeed a mistake that we have corrected. The adult and child dimensions are correct now. See you soon. The BBG team
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Valerie R.
Rating: 3 out of 5
following a purchase from 19/11/2022
I received my package, it's a cardboard character, it is a bit damaged in one spot.
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Response from BBG DECO DE HEROS
Hello Valérie, We have noted your message. Did you send an email to our team with photos to show the issue? Thank you. The BBG team
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Claire B.
Rating: 4 out of 5
following a purchase from 13/11/2022
Very happy with my order, but disappointed that the packaging was very damaged.
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Denise T.
Rating: 4 out of 5
following a purchase from 09/10/2022
Products identical to the order
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Elsa C.
Rating: 4 out of 5
following a purchase from 27/10/2022
Item well received but packaging very damaged! Fortunately, the poster was fine... Very pretty by the way
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Mélanie D.
Rating: 3 out of 5
following a purchase from 14/10/2022
The products ordered are top-notch, really great, however, regarding the delivery, I am not satisfied at all my package was waiting in front of my door anyone could have stolen it while it was specified that if I was not present I would have a notice of passage to be delivered later the carrier does not do his job properly
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Response from BBG DECO DE HEROS
Hello Mélanie, Thank you very much for your very positive feedback on our products. Regarding the delivery, we are sorry for this experience. We have reported the information to the carrier so that this does not happen again. See you soon. The BBG team
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Anne Laure P.
Rating: 4 out of 5
following a purchase from 15/10/2022
Super happy, fast delivery I recommend 👍😉
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Caroline D.
Rating: 3 out of 5
following a purchase from 01/10/2022
I ordered a duvet cover. Not disappointed with the colors, however, the pillowcase was unstitched along the entire length.
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Response from BBG DECO DE HEROS
Hello Caroline, We have noted your feedback. We have no record from you regarding this issue (email, phone, chat). Please know that we can either exchange the item or proceed with a refund. Best regards, The BBG team
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Steve R.
Rating: 4 out of 5
following a purchase from 24/09/2022
Hello, although it took a week and a half to receive my order, I am quite satisfied everything arrived in good condition.
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Response from BBG DECO DE HEROS
Hello Steve, Thank you for your message and your stars. One of the items in your order was on backorder. When your order was shipped, you informed us of a new delivery address due to your move. Hence a slight additional delay. See you soon. The BBG team
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Laurence G.
Rating: 4 out of 5
following a purchase from 10/09/2022
Article received quickly and of good quality
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Natacha F.
Rating: 4 out of 5
following a purchase from 09/09/2022
Package received in the right format for two items, but waiting two weeks for the platform to send to the distribution site is long.
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Response from BBG DECO DE HEROS
Hello Natacha, Thank you for your message and your stars. Indeed, one of the items you ordered was being restocked (shown as 10 days). Our English supplier had a bit of a delay (customs, shipping, etc.). Our apologies for this little hiccup. The BBG team
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Dominique P.
Rating: 4 out of 5
following a purchase from 02/09/2022
well packaged, fast delivery
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Véronique B.
Rating: 3 out of 5
following a purchase from 25/08/2022
Package in poor condition, crushed box, fortunately it was a plush toy.
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Response from BBG DECO DE HEROS
Hello Véronique, Thank you for your message. We are sorry for this experience. It happens that packages are mishandled during transport, even though we take care to package them well. See you soon. The BBG team
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Gabriel G.
Rating: 3 out of 5
following a purchase from 23/08/2022
Box torn upon receipt of the package, but it did not affect the product.
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Response from BBG DECO DE HEROS
Hello Gabriel, Thank you for your message. We are happy that the item was not damaged. It sometimes happens that packages suffer during transport. See you soon. The BBG team
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Margaux L.
Rating: 4 out of 5
following a purchase from 23/08/2022
Successful surprise, very good product!
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Christophe M.
Rating: 4 out of 5
following a purchase from 04/08/2022
Very high-quality frieze (very good rendering, quite thick), however, adhesion varies depending on the support: very good on wallpaper but poor on painted walls. For installation, it's better to have two people.
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Marianne Y.
Rating: 4 out of 5
following a purchase from 14/08/2022
Very fast shipping. Good value for money.
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Vanessa S.
Rating: 4 out of 5
following a purchase from 09/08/2022
Package received in the week I ordered the bed and of good quality. I only took away one star because I have a few small scratches on parts of the bed, but nothing serious. The mattress, pillow, duvet, and bed set are top quality, not disappointed with my purchase.
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Odile D.
Rating: 4 out of 5
following a purchase from 07/08/2022
good
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Lara P.
Rating: 4 out of 5
following a purchase from 05/08/2022
Product as described. Big problem with the delivery company.
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Amelie V.
Rating: 4 out of 5
following a purchase from 23/07/2022
Beautiful wallpaper. However, delivery took 16 days. I find that a bit long...
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Response from BBG DECO DE HEROS
Hello Amélie, Thank you for your message. Don't hesitate to send us photos ;+) This very beautiful wallpaper comes from the USA and took a bit longer to arrive. Sorry for the delay. See you soon. The BBG team
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Celia D.
Rating: 4 out of 5
following a purchase from 27/07/2022
Very nice result, however the product lacked explanations regarding the use of the glue. Additionally, it was announced 24 to 48 hours for delivery and it arrived 6 days later.
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Response from BBG DECO DE HEROS
Hello Célia, Thank you for your comment and your stars. We have included a video that helps customers apply the paper correctly. Regarding durability, our supplier Walltastic offers very good quality items. Send us photos ;+)
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Tenin D.
Rating: 4 out of 5
following a purchase from 05/06/2022
Nothing to report, perfect
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Deborah A.
Rating: 4 out of 5
following a purchase from 10/07/2022
Very cute bed. Just need to monitor the quality with use and time.
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Pascal G.
Rating: 4 out of 5
following a purchase from 25/06/2022
product conforms, fast delivery
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Daniel N.
Rating: 4 out of 5
following a purchase from 19/06/2022
serious
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Evelyne T.
Rating: 4 out of 5
following a purchase from 02/06/2022
Well received, conforms to the order
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Murielle B.
Rating: 4 out of 5
following a purchase from 17/05/2022
Very short delivery time, conforms to my order, well packaged.
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Sylvie F.
Rating: 4 out of 5
following a purchase from 08/05/2022
Very good result, it's nice, it will make some happy!
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Sonia C.
Rating: 4 out of 5
following a purchase from 15/05/2022
Nothing to say for a first time. Thank you.
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Martine P.
Rating: 3 out of 5
following a purchase from 11/05/2022
I live in Reunion. The package is delivered to my niece in Paris. As soon as I have the package, I will give you my opinion.
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Response from BBG DECO DE HEROS
Hello Martine, Thank you for your message. You ordered on May 11 at 5:24 PM, the package was delivered on May 13 at 12:28 PM. Feel free to send us photos of the Disney princess wallpaper, and of course to modify your rating ;+) The BBG team
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Yamina B.
Rating: 3 out of 5
following a purchase from 30/04/2022
Fast shipping. The size is not 25 cm but 20 cm
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Response from BBG DECO DE HEROS
Hello Yamina, Thank you for your message. The dimensions of the item (25 cm) are those of the Frozen lamp on its cardboard base. https://www.bebegavroche.com/lampe-de-chevet-disney-la-reine-des-neiges-elsa-en-3-d-25-cm.html The photos clearly indicate the dimensions. Thank you. The BBG team
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