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A
Rating: 4 out of 5
no worries order, delivery as expected
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 3 and 4 stars
Reset filtersC
Rating: 3 out of 5
Order takes too long
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Response from BBG DECO DE HEROS
Hello Corrine, Thank you for your message. Our supplier moved their factory at the beginning of the year. This generated some unforeseen disruptions. Now everything is back to normal, deliveries are fast again. Best regards. The BBG team
E
Rating: 4 out of 5
Order matches the announcement, perfect. I recommend. A downside on the late delivery
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Response from BBG DECO DE HEROS
Hello Elsa, Thank you for taking the time to post your comment. The item you ordered comes from England. Since the implementation of Brexit, there have been disruptions (customs, etc.). Normally everything is back to normal. See you soon. The BBG team
A
Rating: 3 out of 5
Delivery took more than 15 days, too bad but very nice product
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S
Rating: 4 out of 5
very good
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S
Rating: 4 out of 5
Item matches the site, no complaints
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J
Rating: 4 out of 5
Fast delivery, top stickers, average quality bedding but my son is thrilled, I will surely order again on the site
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A
Rating: 4 out of 5
Order blocked at the borders, I was offered an effective replacement solution
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M
Rating: 4 out of 5
Satisfied with my purchases. A small downside regarding the delivery which took a while due to the carrier.. Announced then postponed, and re-postponed... Everything ended well.
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C
Rating: 4 out of 5
Very good nothing to say. Good quality of products
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M
Rating: 4 out of 5
BEAUTIFUL ITEMS, but great difficulty in getting follow-up, no response to requests, except very late and after several reminders. Otherwise, good contact when you finally manage to reach someone...
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Response from BBG DECO DE HEROS
Hello Martine,
J
Rating: 4 out of 5
Nothing to report
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D
Rating: 4 out of 5
Fast delivery but a small downside, not where I requested
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Response from BBG DECO DE HEROS
Hello Delphine
M
Rating: 4 out of 5
Very good
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N
Rating: 4 out of 5
Very good. But I noticed that prices have increased over the years. Quality packaging for the stickers. Very fast delivery.
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M
Rating: 3 out of 5
Package arrived damaged, two slight tears on the wallpaper.
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Response from BBG DECO DE HEROS
Hello
M
Rating: 4 out of 5
Very beautiful bed, a bit tricky to put the slats in, but my son no longer wants to leave his bed.
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B
Rating: 4 out of 5
Serious site. Package arrived on time and well packaged.
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S
Rating: 3 out of 5
Good quality paper, very nice design but some defects at the seams.
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Response from BBG DECO DE HEROS
Hello Stelly, Thank you for your message. This wallpaper is one of our bestsellers. The manufacturer Walltastic has received numerous awards for the quality of its products. As we offered you, we can exchange this item or refund you if we find any anomalies. For that, we need precise photographs. Thank you. The BBG team
M
Rating: 3 out of 5
Good product. Quite fast delivery, shipping costs too high.
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M
Rating: 4 out of 5
Ok.
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A
Rating: 3 out of 5
Did not receive the SMS from the pickup point, so I lost 10 days waiting for the package, and luckily I sent an email (quick response) on the site, otherwise I would have lost my package.
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Response from BBG DECO DE HEROS
Hello Aurore,
J
Rating: 4 out of 5
Very good.
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A
Rating: 3 out of 5
I received my son's wall mural "cars" torn in one place. The delivery time was correct.
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Response from BBG DECO DE HEROS
Hello Antonelle,
We have noted your message and are sorry that your item is damaged.
We tried to contact you to understand and resolve the issue you are experiencing.
This issue may be due to transport.
We can consider replacing your item or, if you prefer, a refund.
Keep us updated.
The team at bebegavroche.com
We have noted your message and are sorry that your item is damaged.
We tried to contact you to understand and resolve the issue you are experiencing.
This issue may be due to transport.
We can consider replacing your item or, if you prefer, a refund.
Keep us updated.
The team at bebegavroche.com
C
Rating: 4 out of 5
Fast delivery and great result of the 4 stickers ordered for my 2-year-old son's room. Easy to set up.
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M
Rating: 4 out of 5
Good quality, satisfied with the item
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M
Rating: 4 out of 5
My son is very happy with his Spiderman stickers. Prices are nevertheless a bit high. Especially the shipping costs!!!!!
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S
Rating: 4 out of 5
Very fast delivery, the package well packaged. Regarding the wallpapers, good quality, one was very easy to put up, the other a bit less, just that one of the carpets, it must have been in the box for a while, it took a while to position correctly.
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R
Rating: 3 out of 5
Nothing to complain about the site but everything to their carrier. As long as 'GLS' is not replaced, my family and I will stop buying from them. Reported 3 times that there was no one at home when we were indeed present since immobilized, we had to ask a neighbor to pick up our packages from a relay. Never again.
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Response from BBG DECO DE HEROS
Hello Richard, We are sorry for this experience due to the delivery. We have forwarded your comment to the carrier GLS to conduct an investigation and resolve the issue so that it does not happen again. We thank you for your trust. The team at Bebegavroche.com
S
Rating: 4 out of 5
Fast reception and in accordance with my order
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M
Rating: 4 out of 5
Good serious site
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L
Rating: 4 out of 5
Package received in good condition on time. Good product
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A
Rating: 4 out of 5
Very happy with my purchase, there are many things for children. Very good site, and fast delivery.
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J
Rating: 4 out of 5
Very good quality product and received quickly. However, difficult to install alone! Despite the instructions, two people are necessary
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C
Rating: 4 out of 5
Very good site. Rigorous follow-up by email and immediate response. Upon delivery, one item was missing but after contacting customer service by email, immediate response and everything arrived quickly. Product meets my expectations. I recommend
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E
Rating: 3 out of 5
Top furniture, easy to assemble but it's a shame that the delivery times were not respected. Received more than 15 days later when I paid for 24/48h (delivery service not serious)
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Response from BBG DECO DE HEROS
Hello, Thank you for your comment. We regret the delays due to the deconfinement. Your bed coming from England has experienced some disruptions that are fortunately being resolved! At your service. The BBG team
F
Rating: 3 out of 5
The poster was damaged when we unrolled the paper. White creases on the purple background. However, the tube in which it was stored was in perfect condition. So it is not due to transport.
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Response from BBG DECO DE HEROS
Hello Fabienne,
S
Rating: 4 out of 5
I received my order 10 days after ordering, I am very happy, exactly what I expected
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F
Rating: 3 out of 5
I am satisfied but the delivery was long
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L
Rating: 4 out of 5
SUPER product, thank you ;)
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