Beauvillé Créateur consistently impresses customers with its splendid tablecloths and exceptional quality, showcasing timeless collections and a variety of color choices that resonate well. The online ordering process is described as easy and efficient, with many praising the fast shipping and excellent packaging that ensures products arrive in pristine condition. Customers highlight the remarkable customer service, noting responsive communication and a willingness to accommodate special requests, which enhances their shopping experience.
Two tablecloths were ordered more than a month ago, immediate payment. Only one delivered after 15 days following a phone call from me. Since then, no news of my 2nd tablecloth!!!
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Response from Beauvillé Créateur
Hello Mr. Favella,
Following our conversation, and as agreed, your second tablecloth will be delivered to you soon.
We sincerely apologize for this longer than expected delay as well as for the lack of information regarding your order.
We thank you for your patience and understanding.
Wishing you a lovely day.
The Beauvilliers team
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Catherine D.
Rating: 3 out of 5
following a purchase from 12/04/2026
the delivery was very satisfactory, as was the packaging of the package but the navigation on the site remains very much improvable
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Marie-Louise L.
Rating: 3 out of 5
following a purchase from 27/02/2026
The ordered dish towels are very nice, but since I want to give them as a gift, I did not receive the gift bags that I specifically requested, too bad...
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Response from Beauvillé Créateur
Hello Mrs. Lutz,
Thank you for your message, and we are delighted to hear that you like the dish towels.
We are sincerely sorry that the gift bags you requested were not included with your order. Unfortunately, it was an oversight on our part.
We will, of course, send them to you as soon as possible so that you can give your items as planned.
We apologize for this inconvenience and thank you for your understanding.
Best regards,
The Beauvilliers team
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Sylvie W.
Rating: 3 out of 5
following a purchase from 07/01/2026
well-packaged article but the color hardly matches the photos on the site. The return is not easy, not clear on the site especially since no paper is provided for this purpose in the packaging.
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Philippe S.
Rating: 1 out of 5
following a purchase from 06/12/2025
I bought five dish towels and out of the five dish towels, the quality of the dish towels is not the same, it seems that there is one dish towel that comes from China !!!!
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Response from Beauvillé Créateur
Hello Mr. Siegel,
Thank you for your message and your feedback.
We want to reassure you: all of our dish towels are made and printed in our factory in Ribeauvillé. The textile supports come from the Vosges, which guarantees consistent quality as well as careful printing time.
The majority of our dish towels are printed on a support of 82% cotton / 18% linen. Only the Alsace Gourmande, Gourmandises, and Jeu de l'Oie collections are made on a 100% cotton support, which may explain a difference in touch or appearance.
Under no circumstances are our products made in China. We remain at your disposal if you wish to discuss this further.
Wishing you a wonderful end of year celebration.
Best regards,
The Beauvilliers team
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Daniela B.
Rating: 2 out of 5
following a purchase from 02/12/2025
purtroppo dopo 1 settimana non ho ancora ricevuto l'ordine
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Elena K.
Rating: 1 out of 5
following a purchase from 28/07/2025
Quick, thank you for the great service. The shopping was perfect. Your Mrs. Kunzi
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Jose H.
Rating: 1 out of 5
following a purchase from 22/12/2024
too many days in transit and when I use the tracking number nothing happens IANZSLZCQ
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Anne-Marie G.
Rating: 3 out of 5
following a purchase from 15/12/2024
The products are ok but the postage is disproportionate Example: 1 kitchen towel costs 22.50€ and postage 9.50€.
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Response from Beauvillé Créateur
Hello Ms Giroud,
Thank you for your comment. We understand that shipping costs may seem high for a single piece. However, these charges reflect our delivery conditions, which are adapted to the quality and service we offer.
We would like to inform you that for all orders over €150, delivery is free. This can be an advantageous option if you wish to take advantage of this to order several products and thus reduce the cost of transport.
We hope you find this information useful and that you find our products and services to your satisfaction. If you have any further questions, please do not hesitate to contact us.
Best regards,
The Beauvillé team
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Yves P.
Rating: 2 out of 5
following a purchase from 14/12/2024
Satisfied with the product, too bad I received it the day after I expected, I had to wait 1 day and a half to receive my parcel.
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Response from Beauvillé Créateur
Good morning, Mr Parcheminey,
Thank you very much for your feedback and your satisfaction with the product. We understand your disappointment with the delivery. We would like to inform you that, although we do our best to dispatch orders as quickly as possible, unfortunately we have no control over the exact day of delivery. We simply confirm that your order is ready for dispatch. Delivery times may vary depending on the transport provider, which may cause delays.
We hope you enjoy your purchase and remain at your disposal should you have any further questions.
Best regards,
The Beauvillé team
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Catherine L.
Rating: 3 out of 5
following a purchase from 04/12/2024
The tea towel that was delivered is not the one I ordered. Apart from that (!) the order and delivery went well.
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Response from Beauvillé Créateur
Hello,
We're very sorry about the error in your order. In order to solve this problem, we can provide you with a return slip for an exchange and send you the tea towel you originally ordered.
Please do not hesitate to contact us by e-mail at [email protected] or by telephone on 03 89 73 74 74. We'll be delighted to help you rectify the situation as quickly as possible.
Thank you for your understanding and patience.
Best regards,
The Beauvillé team
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Anne N.
Rating: 3 out of 5
following a purchase from 29/11/2024
Perfect products (wait for washing) - Perfect inner packaging Shipping packaging: not very professional, you'd think it was a shipment from a private individual like LE BON COIN: quite a surprise !!!
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Response from Beauvillé Créateur
Hello,
Thank you for your feedback regarding our products and the packaging. We are delighted that you are satisfied with them.
We're sorry to hear about your experience with the shipping packaging. However, we would like to inform you that we unfortunately have no control over this aspect. Nevertheless, we will pass on your comments to our logistics department so that we can contribute to continuous improvement.
We wish you all the best for the festive season.
The Beauvillé team
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Paule G.
Rating: 2 out of 5
following a purchase from 01/11/2024
I still haven't received my parcel!
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Response from Beauvillé Créateur
Hello Mrs Genot Cravat,
We have read your comment and understand your concern. We would like to reassure you that your parcel was delivered yesterday. Delivery times were slightly extended due to the November 11th holiday, which caused some delays in deliveries.
Should you have any further questions or require additional information, please do not hesitate to contact our customer service department at [email protected]. We'll be delighted to help.
We thank you for your patience and hope you enjoy your order.
Best regards,
The Beauville team
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André M.
Rating: 1 out of 5
following a purchase from 20/07/2024
The tablecloth does not match the colonies on the internet. Can you refund me? Kind regards
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Response from Beauvillé Créateur
Hello, Mr Mertz,
Thank you for your message.
We have received your request concerning the tablecloth and we understand your concern. We have tried to contact you by email to clarify the situation and find an appropriate solution.
We are currently awaiting your response in order to process your refund request. We are committed to resolving this issue as quickly as possible.
Please do not hesitate to provide us with any additional information that may help us to process your request quickly.
Thank you for your understanding and patience.
Best regards,
The Beauvillé team
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Sylvie B.
Rating: 2 out of 5
following a purchase from 24/02/2024
the products are magnificent and I'm sorry to only give them 2 stars because the delivery was made with an incompletely copied address which did not show the place of delivery but simply the district; thanks to the deliveryman who searched in the various residences, my name was thus identified by the secretariat of the residence and recovered by chance!
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Response from Beauvillé Créateur
Hello,
We are delighted that you have enjoyed our products, and thank you sincerely for your kind words. We would like to apologize for the shipping incident. We value your experience and will take steps to ensure that this does not happen again in the future.
Please do not hesitate to contact our customer service department on 03 89 73 74 74. We're here to help and will do everything we can to ensure your satisfaction.
Thank you again for your support and understanding.
Best regards,
The Beauvillé team
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Philippe H.
Rating: 3 out of 5
following a purchase from 26/12/2023
Correct delivery.
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Claire V.
Rating: 1 out of 5
following a purchase from 24/11/2023
Products poorly packaged, promised glass towel not supplied. The "Ponte Vecchio" table runner does not conform at all to the item displayed: "gilding intensified by a flamboyant red" and visible on the site as such becomes a dull garnet with a beige/sandy lap, absolutely neither gilded nor flamboyant as promised on the images and item description. Very disappointed.
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Dominique B.
Rating: 3 out of 5
following a purchase from 10/07/2023
A blue offer of products bravo ... which sometimes are no longer accessible to me due to revised prices upwards 😊
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Response from Beauvillé Créateur
Hello Mrs Bronner,
We would like to thank you for your interest in our collections.
As I'm sure you're aware, like all small and medium-sized businesses, we've recently had to contend with soaring supply and energy costs.
Even though we have borne a very large part of the costs we have had to incur, we have unfortunately been forced to raise our selling prices very slightly.
We trust that you will understand the reasons that led us to take this decision, and hope that you will continue to place your trust in us.
We look forward to serving you,
The Beauvillé team
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Marie-Pierre A.
Rating: 3 out of 5
following a purchase from 29/05/2023
I'm happy with the product, but dissatisfied with the delivery: the package arrived open.
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Marie-Claire R.
Rating: 2 out of 5
following a purchase from 27/02/2023
very very good
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Anne-Marie G.
Rating: 3 out of 5
following a purchase from 15/12/2022
The creation (drawings, themes etc.) are perfect, the products are also perfect, but the shipping costs are too high when you buy for example 2 dish towels
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Charlotte C.
Rating: 3 out of 5
following a purchase from 05/12/2022
very satisfied, great class!
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Fabienne M.
Rating: 1 out of 5
following a purchase from 24/11/2022
Company as we would like them all to be always like that! Smiling and efficient people on the phone, beautiful products, very fast delivery
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Alexandra U.
Rating: 3 out of 5
following a purchase from 17/11/2022
Unfortunately, the item: Alsace paper napkins was missing, but has already been paid !!! The other products are very nice and increase my Beauvillé collection !
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Response from Beauvillé Créateur
Chère Madame Uhlig,
Cher client,
Nous tenons tout d'abord à vous remercier pour votre commande passée sur notre site.
Suite à la réception de votre commentaire, nous avons le plaisir de vous informer qu'un paquet de serviettes en papier ALSACE a été envoyé à votre attention cet après-midi.
Veuillez accepter nos plus sincères excuses pour cette erreur dans la préparation de votre commande.
Nous espérons que nos produits vous donneront entière satisfaction et que vous maintiendrez votre confiance en notre marque.
Meilleures salutations,
Service Export de Beauvillé
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Valérie L.
Rating: 3 out of 5
following a purchase from 28/10/2022
Not finding it in stores, I ordered it on your site and the shipping costs are very expensive :(
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Marie Laure V.
Rating: 2 out of 5
following a purchase from 18/07/2022
I wanted to offer a coated tablecloth but the color on the e shop is not at all the same as in reality. Very disappointed even though I love the pattern.
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Anne-Marie G.
Rating: 2 out of 5
following a purchase from 14/07/2022
The merchandise is ok but your shipping costs are way too high (I bought 3 dish towels). I already had the opportunity to tell you about it. Sincerely
I am disappointed by the colors from the photo on the computer I saw the tablecloth with a gray background taupe and not beige yellow but the design is nice but I think there is a serious problem with the color output.
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Response from Beauvillé Créateur
Dear Ms. Buchheit,
Dear Customer,
First of all, we would like to thank you for your FFLKEMTZA order placed on our eshop on June 26th.
Following your comment on our website, we are sorry to read that the colors of the products received do not quite match your expectations.
We are particularly attentive to the colors displayed on the photos of our website, which are professionally verified by our art studio.
Despite the care taken to the images so that our customers can see the details of our products accurately, it sometimes happens that the brightness and contrast settings of computer screens show brighter or lighter colors.
We thank you in advance for your understanding and hope that you will maintain your trust in us,
With our best regards,
The Beauvillé team
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Sylvie H.
Rating: 3 out of 5
following a purchase from 24/06/2022
All pretexts are good for me to look for gift ideas. First Small downside, during the last order, it was that we received between 24 and 48 hours the purchases by passing in world relay, I received the parcel 6 days after and I could not make the gift because the latter arrived the day of my departure.
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Response from Beauvillé Créateur
Dear Mrs. Hennequin,
Dear Client,
First of all, we would like to thank you for your loyalty to our brand and for your order IUBXSVHKV placed on our website.
Following your comment on our website, we would like to apologize for the longer than usual delivery time.
Concerned about offering an irreproachable service, our teams systematically control all products shipped from our factories in Ribeauvillé to respect our quality standards.
Our workshops having spotted slight imperfections on the products of your order, we had to restart a new manufacture which somewhat delayed the preparation of your parcel.
We hope that you will understand and that you will continue to trust us,
With our best regards,
The Beauvillé team
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Christina G.
Rating: 1 out of 5
following a purchase from 25/06/2022
I have not yet received my coli and no information from dpd. This non-delivery is unsatisfactory. Please use another service in the future and not dpd to send products to Germany. C.G. Stuttgart 0 stars - but this is dpd's fault...!!!!
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Response from Beauvillé Créateur
Dear Mrs. Grassmann,
Dear Client,
First of all, we would like to thank you for your confidence in our products and for placing your BAMDDIURC order on our website.
Following your comment on our website, we would like to apologize for the longer than usual delivery time.
According to the online tracking of your order, your package is available in a relay point in Ludwigsburg. We invite you to check your mailbox to have access to all information.
Due to the delay in delivery, an incident report was immediately sent to DPD.
We are very sorry that this inconvenience, unfortunately beyond our control, affects your customer experience and hope that you will continue to trust us.
With our best regards,
The Beauvillé team
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Arlette F.
Rating: 3 out of 5
following a purchase from 20/06/2022
It missed the tea towel in gift purchase of more than 309 bought out of sale deplorable in one year I bought 4000 € cordially
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Response from Beauvillé Créateur
Dear Mrs. Faraud,
Dear Client,
We are following up on our telephone conversation of today and would like to thank you once again for your kindness and your loyalty to our brand for all these years.
Regarding your message, we would like to apologize once again for the forgotten gift towel that was supposed to be added to your order.
Indeed, contrary to the information transmitted during your first call a few days ago, your order WSYCNIRWO has been placed outside the sales for an amount exceeding 300 € purchase.
Also, we are pleased to inform you that your gift will be sent today to your usual address via the Colissimo service of La Poste.
With our apologies, we wish you an excellent day and hope to have the pleasure of talking to you again very soon,
Best regards,
Sales Department
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Marc P.
Rating: 3 out of 5
following a purchase from 17/05/2022
I didn't receive the pink towels I asked for but blue ones.
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Nadine T.
Rating: 3 out of 5
following a purchase from 23/03/2022
a little disappointed with my picoti tablecloth that I thought "coated I thought I could put a sponge on it, and it is not plasticized like my previous one (yellow and beige kitchen utensils)
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Simone S.
Rating: 3 out of 5
following a purchase from 30/01/2022
the quality of the towels is beautiful, but I was a little disappointed to receive a high-end item in a plastic and bubble wrap, especially since it is a gift for our daughter
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Catherine G.
Rating: 3 out of 5
following a purchase from 02/12/2021
We thought we were seeing gold & silver on the photo; in reality, the tablecloth is grey & yellow! Disappointed ...
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Catherine D.
Rating: 3 out of 5
following a purchase from 27/11/2021
The package was not appropriate (padded envelope containing 8 sets folded in 2 in 1 transparent pocket was therefore damaged;the goods were ok the order of the tablecloth saint tropez blue was placed and debited, 2 days later one called me to apologize but that there was a stock shortage thus that one would refund me until this tablecloth is re-edited I was not accustomed to these facts with your mark of or 3/3 for the quality of the product but 0/2 for the continuation brought to the order No commercial compensation was proposed either
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Denise P.
Rating: 3 out of 5
following a purchase from 02/12/2021
The package and its contents were delivered as announced by email and in perfect condition. We can trust it!
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Philippe L.
Rating: 3 out of 5
following a purchase from 28/10/2021
The colissimo was returned to the sender on the initiative of the Post Office for the following reason: "the state of the parcel did not allow us to ensure its delivery in good conditions" Email received from Colissimo at your disposal if necessary.
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Response from Beauvillé Créateur
Dear Sir,
We have received your request and forwarded it to the appropriate department. Our teams will answer your request as soon as possible in order to provide you with all the information necessary for the proper receipt of your order.
Thank you for your loyalty and patience,
The Beauvillé team
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Monique C.
Rating: 1 out of 5
following a purchase from 13/10/2021
excellent quality made to last
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