Beauvillé Créateur consistently impresses customers with its splendid tablecloths and exceptional quality, showcasing timeless collections and a variety of color choices that resonate well. The online ordering process is described as easy and efficient, with many praising the fast shipping and excellent packaging that ensures products arrive in pristine condition. Customers highlight the remarkable customer service, noting responsive communication and a willingness to accommodate special requests, which enhances their shopping experience.
a little disappointed by what my order received yesterday is today at -20% on the site, moreover the floor of 150 € mini to have the free shipping is high. The quality is there, but it is paid for.
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Response from Beauvillé Créateur
Dear Mrs. Frima,
Dear Client,
First of all, we would like to thank you for your feedback on your Customer Experience and your purchases made on our website.
In order to be regularly informed of the operations we offer, we invite you to subscribe to our newsletter and to follow us on social networks.
We remain at your disposal for any additional request or help you may need,
Sincerely,
Sales Department
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Alexandra U.
Rating: 3 out of 5
following a purchase from 17/11/2022
Unfortunately, the item: Alsace paper napkins was missing, but has already been paid !!! The other products are very nice and increase my Beauvillé collection !
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Response from Beauvillé Créateur
Chère Madame Uhlig,
Cher client,
Nous tenons tout d'abord à vous remercier pour votre commande passée sur notre site.
Suite à la réception de votre commentaire, nous avons le plaisir de vous informer qu'un paquet de serviettes en papier ALSACE a été envoyé à votre attention cet après-midi.
Veuillez accepter nos plus sincères excuses pour cette erreur dans la préparation de votre commande.
Nous espérons que nos produits vous donneront entière satisfaction et que vous maintiendrez votre confiance en notre marque.
Meilleures salutations,
Service Export de Beauvillé
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Serge B.
Rating: 4 out of 5
following a purchase from 31/10/2022
Very fast service, high quality product. Too bad the packaging bent a semi-rigid product, still marked three days after receipt ...
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Valérie L.
Rating: 3 out of 5
following a purchase from 28/10/2022
Not finding it in stores, I ordered it on your site and the shipping costs are very expensive :(
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Philippe O.
Rating: 4 out of 5
following a purchase from 22/10/2022
Good...bright colors But does not have the touch of a cloth with woven patterns so the same rendering on both sides, too bad...
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michele B.
Rating: 4 out of 5
following a purchase from 23/09/2022
remarkable : beautiful quality, package particularly well presented, total satisfaction
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Lea Pierre F.
Rating: 4 out of 5
following a purchase from 09/09/2022
fast and efficient delivery
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Virginie O.
Rating: 4 out of 5
following a purchase from 18/07/2022
Perfect! Very nice fabrics. However the shipping costs are really too high. Especially for a delivery in relay.
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Catherine F.
Rating: 4 out of 5
following a purchase from 17/07/2022
very nice tablecloth, beautiful print but still a little expensive
Fabulous quality and prompt delivery, beautifully packaged. I am a fan...I've bought many gifts there! Elizabeth
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Sylvie H.
Rating: 3 out of 5
following a purchase from 24/06/2022
All pretexts are good for me to look for gift ideas. First Small downside, during the last order, it was that we received between 24 and 48 hours the purchases by passing in world relay, I received the parcel 6 days after and I could not make the gift because the latter arrived the day of my departure.
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Response from Beauvillé Créateur
Dear Mrs. Hennequin,
Dear Client,
First of all, we would like to thank you for your loyalty to our brand and for your order IUBXSVHKV placed on our website.
Following your comment on our website, we would like to apologize for the longer than usual delivery time.
Concerned about offering an irreproachable service, our teams systematically control all products shipped from our factories in Ribeauvillé to respect our quality standards.
Our workshops having spotted slight imperfections on the products of your order, we had to restart a new manufacture which somewhat delayed the preparation of your parcel.
We hope that you will understand and that you will continue to trust us,
With our best regards,
The Beauvillé team
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Christina G.
Rating: 1 out of 5
following a purchase from 25/06/2022
I have not yet received my coli and no information from dpd. This non-delivery is unsatisfactory. Please use another service in the future and not dpd to send products to Germany. C.G. Stuttgart 0 stars - but this is dpd's fault...!!!!
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Response from Beauvillé Créateur
Dear Mrs. Grassmann,
Dear Client,
First of all, we would like to thank you for your confidence in our products and for placing your BAMDDIURC order on our website.
Following your comment on our website, we would like to apologize for the longer than usual delivery time.
According to the online tracking of your order, your package is available in a relay point in Ludwigsburg. We invite you to check your mailbox to have access to all information.
Due to the delay in delivery, an incident report was immediately sent to DPD.
We are very sorry that this inconvenience, unfortunately beyond our control, affects your customer experience and hope that you will continue to trust us.
With our best regards,
The Beauvillé team
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Henri D.
Rating: 4 out of 5
following a purchase from 22/06/2022
Very good service. Nevertheless the prices are high. There should be bonuses to reward regular and very loyal customers, which is my case.
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Arlette F.
Rating: 3 out of 5
following a purchase from 20/06/2022
It missed the tea towel in gift purchase of more than 309 bought out of sale deplorable in one year I bought 4000 € cordially
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Response from Beauvillé Créateur
Dear Mrs. Faraud,
Dear Client,
We are following up on our telephone conversation of today and would like to thank you once again for your kindness and your loyalty to our brand for all these years.
Regarding your message, we would like to apologize once again for the forgotten gift towel that was supposed to be added to your order.
Indeed, contrary to the information transmitted during your first call a few days ago, your order WSYCNIRWO has been placed outside the sales for an amount exceeding 300 € purchase.
Also, we are pleased to inform you that your gift will be sent today to your usual address via the Colissimo service of La Poste.
With our apologies, we wish you an excellent day and hope to have the pleasure of talking to you again very soon,
Best regards,
Sales Department
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Marc P.
Rating: 3 out of 5
following a purchase from 17/05/2022
I didn't receive the pink towels I asked for but blue ones.
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Francine B.
Rating: 4 out of 5
following a purchase from 15/05/2022
Very nice quality .... easy to wash ... to iron but for delivery ... the company DPD, this not at the top
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Hugues D.
Rating: 4 out of 5
following a purchase from 10/04/2022
You shouldn't have mentioned the price...for a gift!
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Nadine T.
Rating: 3 out of 5
following a purchase from 23/03/2022
a little disappointed with my picoti tablecloth that I thought "coated I thought I could put a sponge on it, and it is not plasticized like my previous one (yellow and beige kitchen utensils)
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Laurence C.
Rating: 4 out of 5
following a purchase from 09/03/2022
PROGRESS AREA = info mail on the order in preparation / at the carrier
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Claudine V.
Rating: 4 out of 5
following a purchase from 03/03/2022
Quality products. The shipping department is reactive.
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Annelies R.
Rating: 4 out of 5
following a purchase from 28/02/2022
I was very satisfied with their service.
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Alexandre G.
Rating: 4 out of 5
following a purchase from 24/02/2022
continue like this ...
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Antje B.
Rating: 4 out of 5
following a purchase from 23/02/2022
Your site is beautiful. What bothered me was that, when purchasing, the word "order" or "pay" is TOO CACHE in the advertisement (!) so I had to call you for this information. best regards Antje Barbey
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Caroline L.
Rating: 4 out of 5
following a purchase from 16/02/2022
package received on time. For the 2nd time the packaging was defective and had to be reinforced by the post office. It should be taken care of. Probably reinforce the edges of the envelopes
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Response from Beauvillé Créateur
Dear Madam,
We are sorry to learn that your package arrived once again damaged during its transport. We will not fail to refer to the carrier as well as to our service concerned as soon as possible, attentive and concerned about the quality of our products as much as about their routing to your home.
We hope that the contents of your package will reflect all the attention we pay to the products that we create, think and imagine with passion and high standards.
The entire Beauvillé team is delighted to count you among our customers and we remain at your disposal for any request or information you may require.
Sincerely yours,
The sales department.
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Nelly F.
Rating: 4 out of 5
following a purchase from 05/02/2022
Although a little expensive, the calendar received corresponds well to the proposed internet offer.
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Simone S.
Rating: 3 out of 5
following a purchase from 30/01/2022
the quality of the towels is beautiful, but I was a little disappointed to receive a high-end item in a plastic and bubble wrap, especially since it is a gift for our daughter
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Michel L.
Rating: 4 out of 5
following a purchase from 19/01/2022
RAS
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Christine B.
Rating: 4 out of 5
following a purchase from 17/01/2022
Never disappointed, the beauty and quality of the products are exceptional!
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Michèle G.
Rating: 4 out of 5
following a purchase from 09/12/2021
Very nice collection. I regret however that matching napkins are no longer available for some tablecloth models.
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Laura G.
Rating: 4 out of 5
following a purchase from 21/12/2021
Very fast but expensive delivery. Perfect quality
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Morgane B.
Rating: 4 out of 5
following a purchase from 13/12/2021
Order prepared and delivered in 4 days nickel Thanks to you
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Catherine G.
Rating: 3 out of 5
following a purchase from 02/12/2021
We thought we were seeing gold & silver on the photo; in reality, the tablecloth is grey & yellow! Disappointed ...
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Pascal K.
Rating: 4 out of 5
following a purchase from 07/12/2021
Gift card easy to get but not so easy to set up
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Catherine D.
Rating: 3 out of 5
following a purchase from 27/11/2021
The package was not appropriate (padded envelope containing 8 sets folded in 2 in 1 transparent pocket was therefore damaged;the goods were ok the order of the tablecloth saint tropez blue was placed and debited, 2 days later one called me to apologize but that there was a stock shortage thus that one would refund me until this tablecloth is re-edited I was not accustomed to these facts with your mark of or 3/3 for the quality of the product but 0/2 for the continuation brought to the order No commercial compensation was proposed either
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Marie - France A.
Rating: 4 out of 5
following a purchase from 05/12/2021
very good but shipping costs too high
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Denise P.
Rating: 3 out of 5
following a purchase from 02/12/2021
The package and its contents were delivered as announced by email and in perfect condition. We can trust it!
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Nathalie L.
Rating: 4 out of 5
following a purchase from 28/11/2021
Perfect
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Benjamin M.
Rating: 4 out of 5
following a purchase from 26/11/2021
Great tablecloth but really annoying to have to soak it several times in a basin of cold water that must be regularly renewed before any use...at this price it could be done at the factory. One star less for that.
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Response from Beauvillé Créateur
Good morning, sir,
Thank you for your comment. You only need to soak your tablecloth once before use. The quality of our products also depends on the maintenance, and we advise this practice to keep the quality as long as possible...
We remain at your disposal if you need more information.
Have a nice day !
The Beauvillé team
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Henri D.
Rating: 4 out of 5
following a purchase from 27/11/2021
I have been a very loyal customer for years. With my last order I would have liked a small gift as it was well over 300€. The answer I got was: Your order was part of the black friday and so what! I am waiting for a gesture such as a table runner. Thank you. I am very pleased with the quality of the products, but they are a bit expensive. Thank you very much.
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Response from Beauvillé Créateur
Dear Customer,
First of all, thank you for your trust and for your loyalty.
As mentioned by phone, during special operations, including Black Friday to be precise, customers benefit from an exceptional discount of -20% on our products. You will admit that it is a great opportunity to enjoy our collections at reduced prices.
Also, during these operations, we do not offer any additional gift, knowing that we also take care of the shipping costs of the goods, as it is the case for your order for example.
The mention of the gift kitchen towel, offered for any order reaching more than 300 € of purchase, is only activated outside of sales periods or special operations.
We remain at your disposal for any further information and we wish you, with a little advance, a nice holiday season,
Best regards,
The Beauvillé team
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