Beauvillé Créateur consistently impresses customers with its splendid tablecloths and exceptional quality, showcasing timeless collections and a variety of color choices that resonate well. The online ordering process is described as easy and efficient, with many praising the fast shipping and excellent packaging that ensures products arrive in pristine condition. Customers highlight the remarkable customer service, noting responsive communication and a willingness to accommodate special requests, which enhances their shopping experience.
the products are magnificent and I'm sorry to only give them 2 stars because the delivery was made with an incompletely copied address which did not show the place of delivery but simply the district; thanks to the deliveryman who searched in the various residences, my name was thus identified by the secretariat of the residence and recovered by chance!
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Response from Beauvillé Créateur
Hello,
We are delighted that you have enjoyed our products, and thank you sincerely for your kind words. We would like to apologize for the shipping incident. We value your experience and will take steps to ensure that this does not happen again in the future.
Please do not hesitate to contact our customer service department on 03 89 73 74 74. We're here to help and will do everything we can to ensure your satisfaction.
Thank you again for your support and understanding.
Best regards,
The Beauvillé team
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Dirk M.
Rating: 4 out of 5
following a purchase from 02/02/2024
Order was processed quickly. The product is high quality as always, but this time there is a small lump on the printed side. I hope that this will not cause a hole with frequent washing.
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Marina G.
Rating: 4 out of 5
following a purchase from 13/12/2023
Very fast shipping. Perfect product. Very expensive shipping, too bad.
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Response from Beauvillé Créateur
Dear Mrs Gaulon,
We are delighted that you have received your order quickly and that the product meets your expectations. However, we understand your concern about shipping costs.
We would like to inform you that delivery costs are, in part, dependent on general inflation in logistics costs and the rates applied by our shipping partners. These external factors can have an impact on shipping costs, and we are aware that this can be disappointing.
We do our best to maintain reasonable shipping rates while ensuring reliable service. Nevertheless, we appreciate your feedback and take your concerns into account. We continue to explore ways to optimize our logistics costs to provide an even better shopping experience for our customers.
Thank you for your understanding and continued support.
Best regards,
The Beauvillé team
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Nadia M.
Rating: 4 out of 5
following a purchase from 11/12/2023
Very satisfied with my order delivered on time
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Philippe B.
Rating: 4 out of 5
following a purchase from 09/12/2023
This package will only be opened for the holidays, so my opinion is not entirely justified.
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Francine C.
Rating: 4 out of 5
following a purchase from 05/12/2023
Beauvillé tablecloths are always beautiful (quality and pattern). My only drawback is that the color already fades after 3 machine washes.
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Response from Beauvillé Créateur
Hello, Mrs Couturier,
Thank you very much for your positive feedback on our Beauvillé tablecloths! We are delighted to hear that you appreciate the quality and the designs.
However, I'm sorry to hear that the color seems to be fading after only three machine washes. We take great care in the quality of our products, and your experience is important to us.
In order to better understand the situation, could you tell us whether you have followed the care instructions that come with our products? These instructions are designed to ensure color longevity and fabric quality. If you have any specific questions or concerns, please let us know.
Your satisfaction is our priority, and we're here to help.
Sincerely yours
The Beauvillé team
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Catherine D.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good
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Valérie L.
Rating: 4 out of 5
following a purchase from 23/10/2023
Postage is a third of the purchase price :( I wonder if picking it up locally would be cheaper .... And there are no stores selling them in Strasbourg...
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Response from Beauvillé Créateur
Dear Madam,
We sincerely thank you for sharing your experience with us and understand your concerns regarding the shipping costs for your purchase. We constantly strive to provide our customers with the best possible experience, and your feedback is extremely valuable to us.
Unfortunately, shipping rates are often determined by logistical factors, such as distance, item weight, delivery method, and other variables. While we can't change these costs, we try to keep them to a minimum while ensuring safe and prompt delivery.
As for the availability of our products in Strasbourg, we are currently expanding our distribution network. In Strasbourg, we can recommend as retailers La Plaisir d'Alsace: 13 Rue des Dentelles, 67000 Strasbourg; Au Palais Rohan: 8 Pl. de la Cathédrale, 67000 Strasbourg. However, our online store is always a reliable option for exploring our full range of products.
We thank you again for your feedback, as it helps us to improve our service. If you have any further questions or concerns, please do not hesitate to contact us at any time. We're here to help.
Best regards,
The Beauvillé team
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Martine C.
Rating: 4 out of 5
following a purchase from 06/09/2023
I love the tea towel calendars that decorate my kitchen every year, as well as the Christmas series.
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Friederike R.
Rating: 4 out of 5
following a purchase from 10/09/2023
It didn't work out perfectly with the online payment, but the employees did everything to make the purchase successful for all sides.
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Josefine K.
Rating: 4 out of 5
following a purchase from 20/08/2023
Instead of a towel calendar for 2023 (the year is ending soon) I would have loved a calendar for 2024!
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Jean-Pierre V.
Rating: 4 out of 5
following a purchase from 05/08/2023
The items and selection are perfect. On the other hand, the online sales site is inconvenient. Checkout is complicated. You have to open an account, and you're repeatedly asked for your account code.
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Response from Beauvillé Créateur
Hello Mr Vignat,
Thank you for your comment and your interest in our company. We apologize for the inconvenience and will pass on your comment to the relevant department. Should it happen again, please do not hesitate to call our customer service department on 03 89 73 74 74.
Have a nice day,
The Beauvillé team.
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Jennie H.
Rating: 4 out of 5
following a purchase from 27/06/2023
I received my beautiful tablecloth today. I live in Australia, so I was delighted to receive it so promptly. Quality is fantastic. I really love it!!!! ❤️
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Marie-Anne D.
Rating: 4 out of 5
following a purchase from 11/04/2023
I have known your house for. Many years ago! I used to go regularly to your store in Ribauvillé! I have many articles from your house! I counted, I have 22 tablecloths from you.... including the superb tablecloth of the millennium!
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Marie-Claire R.
Rating: 2 out of 5
following a purchase from 27/02/2023
very very good
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Francoise M.
Rating: 4 out of 5
following a purchase from 18/02/2023
Hello, The product is as ordered. I did not open the gift box, however, leaving that to the person for whom I intended it! However, we deplored the fact that the delivery conditions were not at all in accordance with what had been indicated to us (with confidential code and signature...which required us to be present at all times!) In fact, we discovered at 5:30 pm that the package was delivered in our mailbox ... without us having been warned by the slightest ring of the doorbell! Sincerely, Françoise
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Christelle L.
Rating: 4 out of 5
following a purchase from 08/02/2023
The placemats are blander than in the picture and they are not thick enough so I'm half satisfied
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Martine P.
Rating: 4 out of 5
following a purchase from 06/02/2023
BUT The package arrived open to the relay the relay noted this anomaly fortunately it was not missing anything from the order
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Thesie D.
Rating: 4 out of 5
following a purchase from 23/01/2023
Very nice product.
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Christine B.
Rating: 4 out of 5
following a purchase from 16/01/2023
Order for €96.80 Shipping €19.90 Customs clearance CHF 25 So, despite the excellence of the products delivered, I will not make any more order knowing that usually a goods of < 300 € is not taxed F-CH, so incomprehension!
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Martine N.
Rating: 4 out of 5
following a purchase from 20/12/2022
very good quality
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Jean-Paul H.
Rating: 4 out of 5
following a purchase from 03/12/2022
Very nice product but long wait for delivery
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Response from Beauvillé Créateur
Dear Mr. Hautain,
Dear Customer,
First of all, we would like to thank you for your confidence in our products and for your purchases made on our website.
Please allow us to apologize for the longer than usual preparation time.
Indeed, our Christmas models have been in great demand lately and we had to restart the production of several models.
We would like to reiterate our apologies and wish you, with a little advance, a very happy holiday season,
With the pleasure of serving you and with our best regards,
The Beauvillé team
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Josiane L.
Rating: 4 out of 5
following a purchase from 25/11/2022
Long delivery time
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Response from Beauvillé Créateur
Dear Mrs. Laroche,
Dear Client,
First of all, we would like to thank you for your confidence in our products and for your purchases made on our website.
Please allow us to apologize for the longer than usual preparation time.
Indeed, our Christmas models have been in great demand lately and we had to restart the production of several models.
We would like to reiterate our apologies and wish you, with a little advance, a very happy holiday season,
With the pleasure of serving you and with our best regards,
The Beauvillé team
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Franck M.
Rating: 4 out of 5
following a purchase from 26/11/2022
Conforms to my expectations, very nice quality.
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Sylvie P.
Rating: 4 out of 5
following a purchase from 25/11/2022
The package was well received. I find however the shipping costs really expensive. I have never paid so much while I often order on other sites with colissimo delivery too...especially since the weight is very light!
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Response from Beauvillé Créateur
Dear Mrs. Peyrache,
Dear Client,
First of all, we would like to thank you for your confidence in our products and for your purchases made on our website.
Following the vertiginous increase of the rates practiced by our carriers for several months, we are unfortunately in the obligation to maintain the participation in the current shipping costs.
This one being fixed for any order until 150 € of purchase, the weight of the final parcel is not taken into account in the estimation of the invoiced expenses.
We remain at your disposal for any further information you may need and wish you, with a little advance, a happy holiday season,
With the pleasure of serving you and with our best regards,
The Beauvillé team
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Caroline L.
Rating: 4 out of 5
following a purchase from 25/11/2022
Everything went very well. I regret that when I placed the order I was not given a delivery time.
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Response from Beauvillé Créateur
Dear Mrs. Lemierre,
Dear Client,
First of all, we would like to thank you for your confidence in our products and for your purchases made on our website.
We are delighted to read your positive feedback on your Customer Experience and thank you for your suggestion which has been forwarded to the relevant departments.
We remain at your entire disposal for any additional information you may need and wish you, with a little advance, a happy holiday season,
With the pleasure of serving you and with our best regards,
The Beauvillé team
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M A.
Rating: 4 out of 5
following a purchase from 01/12/2022
good but high shipping costs
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Response from Beauvillé Créateur
Dear Mrs. Aufrand,
Dear Client,
First of all, we would like to thank you for your confidence in our products and for your purchases made on our website.
Following the vertiginous increase of the rates practiced by our carriers for several months, we are unfortunately in the obligation to maintain the participation in the current shipping costs.
We remain at your entire disposal for any additional information you may need and wish you, with a little advance, a happy holiday season,
With the pleasure of serving you and with our best regards,
The Beauvillé team
M
Marie-Rose C.
Rating: 4 out of 5
following a purchase from 27/11/2022
completely satisfactory articles; only one "small" drawback: preparation and dispatch of orders a little too slow; perhaps a slight lack of reactivity? otherwise I can only recommend Beauvillé's creations to those around me.
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Response from Beauvillé Créateur
Dear Ms. Cure,
Dear Client,
First of all, we would like to thank you for your confidence in our products and for your purchases made on our website.
Please allow us to apologize for the longer than usual preparation time.
Indeed, our Christmas models have been in great demand lately and we had to restart the production of several models.
We would like to reiterate our apologies and wish you, with a little advance, a very happy holiday season,
With the pleasure of serving you and with our best regards,
The Beauvillé team
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Edith M.
Rating: 4 out of 5
following a purchase from 26/11/2022
Very nice quality... Very readable
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Annie F.
Rating: 4 out of 5
following a purchase from 21/11/2022
a little disappointed by what my order received yesterday is today at -20% on the site, moreover the floor of 150 € mini to have the free shipping is high. The quality is there, but it is paid for.
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Response from Beauvillé Créateur
Dear Mrs. Frima,
Dear Client,
First of all, we would like to thank you for your feedback on your Customer Experience and your purchases made on our website.
In order to be regularly informed of the operations we offer, we invite you to subscribe to our newsletter and to follow us on social networks.
We remain at your disposal for any additional request or help you may need,
Sincerely,
Sales Department
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Serge B.
Rating: 4 out of 5
following a purchase from 31/10/2022
Very fast service, high quality product. Too bad the packaging bent a semi-rigid product, still marked three days after receipt ...
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Philippe O.
Rating: 4 out of 5
following a purchase from 22/10/2022
Good...bright colors But does not have the touch of a cloth with woven patterns so the same rendering on both sides, too bad...
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michele B.
Rating: 4 out of 5
following a purchase from 23/09/2022
remarkable : beautiful quality, package particularly well presented, total satisfaction
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Lea Pierre F.
Rating: 4 out of 5
following a purchase from 09/09/2022
fast and efficient delivery
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Marie Laure V.
Rating: 2 out of 5
following a purchase from 18/07/2022
I wanted to offer a coated tablecloth but the color on the e shop is not at all the same as in reality. Very disappointed even though I love the pattern.
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Virginie O.
Rating: 4 out of 5
following a purchase from 18/07/2022
Perfect! Very nice fabrics. However the shipping costs are really too high. Especially for a delivery in relay.
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Anne-Marie G.
Rating: 2 out of 5
following a purchase from 14/07/2022
The merchandise is ok but your shipping costs are way too high (I bought 3 dish towels). I already had the opportunity to tell you about it. Sincerely
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Catherine F.
Rating: 4 out of 5
following a purchase from 17/07/2022
very nice tablecloth, beautiful print but still a little expensive
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Elizabeth L.
Rating: 4 out of 5
following a purchase from 28/06/2022
Fabulous quality and prompt delivery, beautifully packaged. I am a fan...I've bought many gifts there! Elizabeth
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Buchheit Guy B.
Rating: 2 out of 5
following a purchase from 23/06/2022
I am disappointed by the colors from the photo on the computer I saw the tablecloth with a gray background taupe and not beige yellow but the design is nice but I think there is a serious problem with the color output.
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Response from Beauvillé Créateur
Dear Ms. Buchheit,
Dear Customer,
First of all, we would like to thank you for your FFLKEMTZA order placed on our eshop on June 26th.
Following your comment on our website, we are sorry to read that the colors of the products received do not quite match your expectations.
We are particularly attentive to the colors displayed on the photos of our website, which are professionally verified by our art studio.
Despite the care taken to the images so that our customers can see the details of our products accurately, it sometimes happens that the brightness and contrast settings of computer screens show brighter or lighter colors.
We thank you in advance for your understanding and hope that you will maintain your trust in us,
With our best regards,
The Beauvillé team
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