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Rating: 5 out of 5
Order received very quickly, careful packaging, car seat not tested yet but seems solid. Satisfied with my order for now
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Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
Summary of reviews
BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
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Rating: 4 out of 5
Perfect
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Very easy to order, item conforms to the description, my baby loves it.
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Rating: 5 out of 5
Fast delivery
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Rating: 4 out of 5
Delivery okay, fast and without problems.
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Rating: 5 out of 5
Very good quality product and comfortable for baby. Product conforms to the site. I recommend
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Rating: 5 out of 5
Well received, fast delivery
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Rating: 5 out of 5
Perfect!
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Rating: 5 out of 5
Extra super fast, very nice swing. Highly recommend. 🥰🥰
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Rating: 4 out of 5
Fast shipping and delivery.
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Fast shipping. Item conforms to the description and seems to be of good quality. Company located in Aubagne and living in Marseille, I would have liked to be able to pick it up directly there, but otherwise, no issues.
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Response from BEBE2LUXE
Hello, thank you for your feedback. For your next order, do not hesitate to contact us directly by email (https://www.bebe2luxe.fr/fr/contactez-nous) or by phone (at 04 42 04 71 24 on Mondays, Tuesdays, Thursdays, and Fridays from 10 am to 11 am and from 1 pm to 3 pm) to arrange an appointment for a direct pickup on site ;) Best regards, the Bebe2luxe team
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Rating: 5 out of 5
A magnificent site
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Rating: 5 out of 5
We are satisfied with the car seats ordered (2). Practical as they rotate 360 degrees, head well supported, the children seem to feel comfortable in them. Happy with our purchase
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Rating: 4 out of 5
Efficient, simple, and good price
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Rating: 5 out of 5
Delivery in 48 hours, perfect, thank you
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Rating: 4 out of 5
Very nice chair, very fast delivery
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Rating: 5 out of 5
Very satisfied with the product and fast delivery
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Rating: 4 out of 5
Well-secured and well-detailed site
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Rating: 4 out of 5
I ordered an item and received the same type of item as a gift the day after my order. Therefore, I no longer needed the one I ordered and seeing no way to cancel the order on the site and without a response from customer service regarding the possibility of modifying my order (restricted opening days and hours), I thought to change the delivery address on the carrier's site to give it as a gift to a loved one. Although the new address is in another department, my request was successfully processed and the package was delivered to the desired new address, which prevented me from wasting my money and allowed me to please a loved one, despite the fact that after changing the address on the carrier's site, bebdeluxe eventually responded negatively to my email, explaining that it was impossible to change the delivery address. Ultimately, the carrier was more professional than the seller's site itself and satisfied me. Therefore, I deduct one star for the little flexibility of bebedeluxe in modifying or canceling an order before the package is sent, especially due to the restriction of customer service call hours which prevents being reactive. On the other hand, for the choice and professionalism of the carrier GLS, I maintain a high rating.
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Response from BEBE2LUXE
Hello, thank you for your feedback. Once a package is shipped, we unfortunately cannot make any address changes; this is normal and not a lack of goodwill on our part. We are a small structure, so our hours are adapted to our availability; we do our best to satisfy our customers. However, we respond to all our emails within 24 working hours. You had the right reflex by contacting the carrier directly, who is more able to confirm whether an address change is possible or not since they were in possession of the package. We are glad that the package found a recipient. Have a nice day. Best regards, the Bebe2luxe team
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Rating: 3 out of 5
Fast delivery
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Rating: 5 out of 5
Received this morning, very fast shipping! The swing is beautiful and very light. I highly recommend it for those who have doubts, don't hesitate!
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Rating: 4 out of 5
I recommend, quality product and conforms to the description.
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Rating: 3 out of 5
Hello, I had to change the color, no red available before early August, too bad.
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Rating: 5 out of 5
Very good.
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Rating: 5 out of 5
Smooth site and really very serious. Delivery in 2 days!
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Rating: 4 out of 5
Great! Just the buttons are a bit hard to press, but apart from that, really satisfied!!
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Rating: 5 out of 5
Good follow-up.
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Rating: 4 out of 5
Very happy, no regrets!
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Rating: 5 out of 5
Excellent.. Very fast shipping (48h). The swing is really superb and very light, it folds easily. Thank you, I recommend.
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Rating: 5 out of 5
Fast delivery. Very good site. I recommend it.
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Rating: 3 out of 5
Order was perfect, but paying ~€13 for a delivery that ultimately arrives 96 hours later is not great.
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Response from BEBE2LUXE
Hello, thank you for your feedback, your order was placed on 07/06 and was shipped the same day. It was delivered as agreed 48/72 hours later, on 10/06 (see tracking). Have a nice day :) Best regards, the Bebe2luxe team.
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Rating: 5 out of 5
Perfect. I ordered the ALPHA baby swing/rocker. Absolutely everything is there. Quality, safety, comfort for my baby. And above all, it is super beautiful and conforms to the photo and description. I have nothing but positive things to say. And I thank you, I found exactly what I wanted.
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Rating: 5 out of 5
Very nice product, beautiful performance.
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Rating: 4 out of 5
Satisfied.
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Rating: 5 out of 5
Order received very quickly, good quality as I had already ordered one for my little girl.
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Rating: 5 out of 5
Smooth site, nothing to complain about, understandable, etc.
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Rating: 2 out of 5
I did not receive the package I originally ordered and I hope to receive it one day.
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Response from BEBE2LUXE
Hello, we apologize for the package error, has the problem been resolved since? Best regards, the Bebe2luxe team.
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Rating: 5 out of 5
Very serious.
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