The online store BellePaga is highly regarded for its exceptional product quality, with customers frequently noting the comfort and warmth of their socks, scarves, and other offerings. Many express satisfaction with the unique craftsmanship of handmade items, praising the luxurious feel of materials such as alpaca wool. The delivery service stands out as well, with numerous reviews highlighting quick shipping and careful packaging that enhances the unboxing experience.
I find your product wonderful, however the pair of slippers received is not well finished. Furthermore, I think the sole should be reinforced, too thin. Thank you for your survey.
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dominique S.
Rating: 3 out of 5
following a purchase from 02/11/2025
The products seem very good to me for now. I don't have enough perspective to judge the quality over time and depending on the whims of the weather. However, the package tracking service is TERRIBLE. At no point was I able to know that it was your company that was responsible for the delivery and, above all, at no point was I able to know WHERE my package was or on what exact date it would be delivered.
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Christiane G.
Rating: 1 out of 5
following a purchase from 03/10/2025
There is no obvious way to cancel the purchase. I want to return a sweater. But no one responds to a message.
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Roland T.
Rating: 1 out of 5
following a purchase from 15/08/2025
The company is fine, but the product is a bit different from the photo.
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Jacqueline S.
Rating: 1 out of 5
following a purchase from 27/04/2025
One of the ordered socks was damaged during the very tight packaging (plastic needle) when opening. I reported this immediately to customer service. That was at the beginning of May! The quality of the socks is great and I would have liked to place a reorder. But with such customer service, this was the first and last time.
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Patrick W.
Rating: 1 out of 5
following a purchase from 26/03/2025
On their website they write the delivery to switzerland is between 3-5 days, after 7 days the package was still not there. what a disappointment for a birthday. never again for me.
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Lydie H.
Rating: 1 out of 5
following a purchase from 26/01/2025
I received my order with a size error on one of the two pairs of socks purchased. After checking, the error was not mine. I emailed to ask for an exchange, but I still haven't received a reply. In my opinion, not replying to customers shows a lack of respect. Despite the quality of your products, this experience makes me want to go elsewhere.
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Response from BellePaga
Hello Lydie,
Thank you for your feedback and we are sorry to hear that you encountered a problem with your order. Your satisfaction is our priority. We will immediately review your exchange request and contact you shortly to resolve this issue. Thank you for your understanding and patience.
Best regards,
The BellePaga team
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Fabienne K.
Rating: 3 out of 5
following a purchase from 12/01/2025
Last year I bought some very soft and warm alpaca gloves. This year I renewed my purchase but I received gloves that were not soft and much less warm. I'm very disappointed.
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Response from BellePaga
Dear Fabienne, thank you for taking the time to share your experience. We are sorry to hear that your latest gloves did not meet your expectations in terms of softness and warmth. Your feedback is valuable, and we will take it into account to improve the quality of our products. Please feel free to contact us to discuss your situation; we would be happy to assist you.
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Sven F.
Rating: 1 out of 5
following a purchase from 08/01/2025
Garment was too small. Although a refund was given, this is not possible. Nobody responds to emails. Telephone numbers cannot be reached. Typical Chinese fake company.
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Sylvie J.
Rating: 3 out of 5
following a purchase from 08/01/2025
Comfortable socks but not warm enough for me as I suffer from Reynaud's syndrome
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Response from BellePaga
Hello Sylvie,
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Detlev W.
Rating: 1 out of 5
following a purchase from 05/01/2025
Goods not received parcel delivery date not announced
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Markus L.
Rating: 1 out of 5
following a purchase from 17/11/2024
Attention: After my return, the refund was not made. No response to my messages. Paypal conflict resolution then refunded the amount in the end. Definitely not a recommendation!
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Stefan N.
Rating: 3 out of 5
following a purchase from 17/12/2024
Shipping took a full 11 days for delivery. The gift wrapping was plain paper but not wrapping paper.
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Antoine C.
Rating: 3 out of 5
following a purchase from 18/12/2024
Very nice quality gloves, warm and elegant. The reversible aspect is very nice, allowing you to match the color with the outfit. However, the mention of guaranteed delivery before Christmas, which encouraged me to order from this site, was misleading, as the parcel arrived after Christmas. A shame. Pleasant customer service.
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Response from BellePaga
Hello Antoine,
Thank you for your feedback and your compliments on the quality and design of our gloves. We are sorry to hear that your order was not delivered in time for Christmas. We understand how frustrating this can be. Your feedback is valuable and we will work to improve our communication on delivery times. We also thank you for your positive comments about our customer service.
Best regards,
The BellePaga team
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Marie-Laure R.
Rating: 3 out of 5
following a purchase from 14/12/2024
I thought the sweater would be thicker
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Response from BellePaga
Dear Marie-Laure,
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Didier C.
Rating: 3 out of 5
following a purchase from 26/11/2024
parcel lost for 1 week before being found.
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Klaus-Peter S.
Rating: 1 out of 5
following a purchase from 13/11/2024
Very poor quality. The socks have no warming effect at all, never again. Cannot be recommended.
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Ilonka Ilse S.
Rating: 1 out of 5
following a purchase from 14/11/2024
Incorrect delivery and the company does not respond to the request to send a free return label.
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Anthony B.
Rating: 3 out of 5
following a purchase from 16/11/2024
It's a pity that you receive the product in your letterbox when you've chosen delivery by docker.otherwise, there's nothing wrong with the quality of the product.
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Christiane D.
Rating: 1 out of 5
following a purchase from 18/06/2024
I was thinking of buying pure alpaca socks on your site to renew a night pair, but I read it wrong, so I ended up with 3 pairs that were too expensive and unusable for what I wanted. You sell alpaca blended wool clothing, which is not the same as specialized alpaca.
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Günter S.
Rating: 1 out of 5
following a purchase from 26/03/2024
I have not yet received the socks I ordered.
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Ursel M.
Rating: 1 out of 5
following a purchase from 19/11/2023
My order has not arrivedOrdered on 19.11.23, today is 6.12.23
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Fabrice D.
Rating: 3 out of 5
following a purchase from 10/11/2023
Good service. The scarves ordered are just a little too thin for my taste for the price paid.
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Eva E.
Rating: 1 out of 5
following a purchase from 26/09/2023
I have not received my order
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Rosemarie B.
Rating: 1 out of 5
following a purchase from 14/10/2023
I received the wrong color of socks. Have not received a reply to my mail yet. Would like to return the socks!!!
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Marjorie V.
Rating: 3 out of 5
following a purchase from 04/10/2023
:)
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Jeanne H.
Rating: 1 out of 5
following a purchase from 27/09/2023
The product was not the size indicated on the site. I contacted Bellepaga via their contact page but got no response.
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Valerie J.
Rating: 1 out of 5
following a purchase from 07/03/2023
the color is not white, but beige and I can not wear it with a dress for a wedding, color does not "match", disappointed because on your site it is well white.
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Francois P.
Rating: 3 out of 5
following a purchase from 15/02/2023
I bought a pair of so-called night and non-compression socks, but they are too tight around the foot and this causes pain very quickly. Disappointed
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Stephanie B.
Rating: 1 out of 5
following a purchase from 14/02/2023
J ai commandé des chaussettes. Elles m ont été livrées avec la mauvaise pointure. Je les ai renvoyées et on a refusé de me rembourser car soit disant l article était chiffonné...on parle de chaussettes jamais portées...j ai finalement reçu un avoir que j ai utilisé pour racheté le produit à la bonne taille mais j ai dû repayer les frais de livraison qui ne m ont jamais été remboursés. Je viens de récupéré le produit. Pas encore essayé mais peu importe je ne recommanderai plus
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Robert H.
Rating: 1 out of 5
following a purchase from 08/01/2023
Had to ask multiple times for my order to be delivered. Finally that t I had 4 times phone contact where commitment was made to deliver my order in full I got the socks I ordered after 4 weeks.
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Michael L.
Rating: 1 out of 5
following a purchase from 03/12/2022
Socks do not keep warm and were broken in a short time. Hat and gloves are not suitable for sub-zero temperatures!
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Nicole H.
Rating: 1 out of 5
following a purchase from 26/11/2022
On my 2-fold request regarding return was not responded.
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A B.
Rating: 1 out of 5
following a purchase from 16/11/2022
After placing order delivered very quickly and to your satisfaction
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Marion H.
Rating: 1 out of 5
following a purchase from 10/12/2022
Goods OK, disastrous service, no response to mail, phone or via PayPal. Would therefore order nothing more.
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Helma B.
Rating: 1 out of 5
following a purchase from 04/12/2022
Always cold feet with these socks.
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Laura L.
Rating: 1 out of 5
following a purchase from 03/01/2023
Bad service!
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Kelly H.
Rating: 1 out of 5
following a purchase from 09/01/2023
Poor communication order not complete
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Uwe L.
Rating: 1 out of 5
following a purchase from 28/09/2022
The stockings are expensive and broken after a short time!!! Absolute disaster!!!!
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Annabelle C.
Rating: 3 out of 5
following a purchase from 20/01/2023
Navigation on the site and communication with the merchant team at the top. Soft, comfortable and warm socks. However, they started pilling the first time I wore them. I don't know if it's normal that it happens so quickly because it's my first purchase of socks in this material, but I'm still a little disappointed.
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