/10
★★★★★
based on 109 reviews published
★★★★★
based on 109 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
1/ Quality of the bike: nothing to say so far. 2/ Delay in the arrival of the order. 3/ Bike not equipped upon delivery, while your site does not mention that accessories are to be assembled by the buyer. 4/ The fixing screws for the luggage rack were missing and were delivered (very kindly by France) afterwards.
Luc D.
purchased on 04/04/2025
Translated review
Answer from Bemoov Bikes
Hello Luc,
Thank you for your feedback on the quality of our bikes. Deliveries are carried out by external companies, as is the case for all our distance selling colleagues, we do everything to minimize delays but it still happens sometimes unfortunately. The mudguards and luggage racks are clearly indicated as "accessories" on the site, we thought this made it clear that they needed to be assembled, but following your comment we will clarify this point further. We wish your young cyclist a good ride!
Thank you for your feedback on the quality of our bikes. Deliveries are carried out by external companies, as is the case for all our distance selling colleagues, we do everything to minimize delays but it still happens sometimes unfortunately. The mudguards and luggage racks are clearly indicated as "accessories" on the site, we thought this made it clear that they needed to be assembled, but following your comment we will clarify this point further. We wish your young cyclist a good ride!
3
/5
★★★☆☆
Got a wobbly rear wheel and has to exchange that. Not a very smooth experience with different logistic company’s etc.
Christofer S.
purchased on 13/03/2025
Translated review
Answer from Bemoov Bikes
Hello Christopher,
We are sorry to hear that one of the wheels of your bike was damaged during transport. Unfortunately, despite our precautions, protections, and the image on the box, we are not immune to such incidents. We can, of course, send you a new wheel at our expense or cover the replacement cost if you have already replaced it. Additionally, as compensation for the inconvenience, we are offering you a helmet and a sheet of stickers to ensure the safety and fun of your rider. They can choose the size and color of the helmet, as well as the sticker sheet they want, from our website: https://www.bemoov-bikes.com/en/ and send us an email with their choices to [email protected].
Best regards,
France for the Bemoov team
We are sorry to hear that one of the wheels of your bike was damaged during transport. Unfortunately, despite our precautions, protections, and the image on the box, we are not immune to such incidents. We can, of course, send you a new wheel at our expense or cover the replacement cost if you have already replaced it. Additionally, as compensation for the inconvenience, we are offering you a helmet and a sheet of stickers to ensure the safety and fun of your rider. They can choose the size and color of the helmet, as well as the sticker sheet they want, from our website: https://www.bemoov-bikes.com/en/ and send us an email with their choices to [email protected].
Best regards,
France for the Bemoov team
3
/5
★★★☆☆
Sail in the rear wheel, badly adjusted brake, play in the stem despite careful adjustment... I didn't expect this kind of problem for a bike of this price...
Antoine G.
purchased on 10/11/2024
Translated review
Answer from Bemoov Bikes
Hello Antoine, thank you for your feedback. We're sorry to hear that you've had a problem with your bike. Please do not hesitate to contact us if you would like us to adjust or exchange your bike. 🙂