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F
Rating: 2 out of 5
Order of May 30 (payment 61 euros) cashed. Product still not delivered to this day!!! Order no. 2783167123
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Customer reviews of Biophytum
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 379 published reviews
Summary of reviews
Biophytum consistently delivers fast and reliable shipping, with many customers praising quick dispatch and timely delivery, plus careful packaging and a helpful note or sample included with orders. The product range demonstrates strong, long-term value: customers report visible improvements in hair thinning, scalp soothing, and reduced dandruff, with several using the products for years and sharing positive results across family members. Customer service is highlighted as responsive and competent, contributing to a smooth ordering experience and ongoing satisfaction, while the site and ordering process are described as easy to use and trustworthy.
Reviews 1 and 2 stars
Reset filtersD
Rating: 2 out of 5
This review does not concern the quality of the products we know well but the delivery. Delivery initially scheduled at home. We received a DHL tracking that does not work. Call DHL unknown number we must call back the seller site. Quick response with a tracking number Relais Colis. Delivery 2 days later at the relay point.
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Z
Rating: 1 out of 5
Delivery time: 1 month and 10 days! Damaged package and to this day after more than 6 weeks, still waiting for compensation (exchange or refund of a bottle)!
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M
Rating: 1 out of 5
Following my order, I asked a question to which I never received an answer. So, for me, the sales service is not doing its job.
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Response from Biophytum
Hello Mrs. LE NORMAND, Could you please let us know the question or the contact as we have no record of your request. We usually respond within 24 hours to various questions. Thank you
C
Rating: 2 out of 5
Mix-up in the delivery of the product
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Response from Biophytum
Hello, we understand your comment about the delivery time but this does not detract from the quality of our product on one hand and the service we provided for you (resending a delivery at our expense). We find that the rating of 2/5 is absolutely not deserved.
B
Rating: 2 out of 5
General ergonomics not intuitive enough
The add to cart function is in two episodes…
The payment function is not clear enough
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The add to cart function is in two episodes…
The payment function is not clear enough
A
Rating: 1 out of 5
You take the money but no delivery!!! For a week no products or information!! Very disappointed :(
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Response from Biophytum
Hello Madam Cani-Menke,
Upon reading your message, we checked the tracking of your package. It turns out that your package is being returned for a reason we do not know.
We sent your package on the scheduled date and time, but we do not understand what the postal services have done with this package, we will investigate very quickly to find out the reason.
In the meantime, if you wish, we can proceed with your refund.
You should also have contacted us to get information about your delivery.
Thank you for your feedback,
Sincerely
The BIOPHYTUM team
Upon reading your message, we checked the tracking of your package. It turns out that your package is being returned for a reason we do not know.
We sent your package on the scheduled date and time, but we do not understand what the postal services have done with this package, we will investigate very quickly to find out the reason.
In the meantime, if you wish, we can proceed with your refund.
You should also have contacted us to get information about your delivery.
Thank you for your feedback,
Sincerely
The BIOPHYTUM team
B
Rating: 2 out of 5
I JUST RECEIVED MY PACKAGE AND I SEE THAT THE 2 BOTTLES WERE POORLY PACKAGED AND LEAKED IN THE PACKAGE - I have therefore lost quite a bit of product - WHAT DO YOU INTEND TO DO??
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Response from Biophytum
Hello Madam,
We understand your dismay but your rating of 2 does not correspond at all to our services or our products. Indeed, the handling of our packages by the post cannot be blamed on us. However, we will take your complaint into account and send you a free product.
We understand your dismay but your rating of 2 does not correspond at all to our services or our products. Indeed, the handling of our packages by the post cannot be blamed on us. However, we will take your complaint into account and send you a free product.
S
Rating: 1 out of 5
I bought a product on the 26th, I receive a customer service email on the 30th asking for the delivery address, really not very serious
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Response from Biophytum
Hello Mr. HOUSSIEN,
We understand your dissatisfaction which is mainly due to a technical issue during your order. Indeed, the status of your order was delayed as well as the loss of your email coordinates to inform you. We are sincerely sorry for this technical issue which does not affect the quality of our products. During your next order, please contact us in advance so that we can make a commercial gesture.
Best regards
Customer Service
We understand your dissatisfaction which is mainly due to a technical issue during your order. Indeed, the status of your order was delayed as well as the loss of your email coordinates to inform you. We are sincerely sorry for this technical issue which does not affect the quality of our products. During your next order, please contact us in advance so that we can make a commercial gesture.
Best regards
Customer Service
A
Rating: 1 out of 5
I am usually very satisfied with the products, I even make Instagram posts, and with the delivery, but this time I received the package with the lotion bottle open, more than half had spilled in the box, given the price of the 1L bottle, I am a little bit... Angry... Too bad
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