Customer reviews of Black Armoury

I ordered 2 synthetic longswords and one pair of fencing gloves. Order arrived and ONE LONGSWORD WAS MISSING. I have sent an email explaining the situation the same day the order arrived (12 days ago). NO REPLY. I also sent another email 6 days ago to remind them about the situation. STILL NO REPLY TO THIS DAY. Order at your own risk!

took over 6 months from order placed, to having an item, that was suppose to be "in stock"

Deliveries take quite long, customer service was ok, product was good

Delivery took longer than expected. I had to ask to get further information on the status. The response was quick after that. :)

The shipping took some four month, I was not informed about the latency. Communication with customers should be more effective.

I ordered two ARCEM Mini Gorget, but only received one in a package. tried to contact the shop for a week via Email and Messages in Shop but no responses yet. Also there is no one picking up the phone. avoid this shop at all cost - they took my money and ran - no customer support would give 0 stars

Generally OK, but the goods advertised as 'in stock' on web site should reflect real availability in the store, to avoid orders that consumers need to wait much longer than expected or to request refund. Customers service is great, and once goods are shipped delivery is fast.

I was wating for send gorged to poland 20 days since i make payment.

Nice work, nice shop !

Very satisfied with the material and quality of the ARCEM jacket, but a big negative point on the delivery times (we'll put that down to the current global context) and especially on the lack of communication. Indeed, despite significantly exceeded deadlines, we are not kept informed of the progress of the jacket's production. When it's the first one and you're waiting for it to practice in better conditions, it's unfortunate. I would certainly try the experience again for a custom ARCEM 800N hoping it goes better now that I have what I need to practice. Good continuation.

Minimal stock available, "available stock" counter on website not accurate, waiting for stock takes very long

bad.

Really fast delivery, even tho pretty expensive. Product as described, no problems whatsoever

Good site.

The delivery time was really very long, however the customer service was able to inform me and make me wait. Thank you Arseni ;-)

This is not the first time I order from you, the order is easy to make, and especially the delivery times and exchanges have generally been efficient. I have no opinion on the products, I haven't tried them yet in situation.

Everything went fine until my gloves broke almost immediately in training. I emailed the seller and they never responded.

Overall, I am satisfied with the product and the responsiveness of the team while they manufactured and shipped the products. I rated this 4 stars rather than 5 because the production time was about 4-6 weeks, but I am overall OK with that because Black Armoury managed my expectations along the way. They were honest about the delivery time and responded quickly to my email inquiry, sent around 4 weeks after the purchase. I would recommend this company and I would by from them again.

It would be necessary to inform about the number of packages sent.

I placed my order on the 28th of December 2022. After months of querying and promises of “next week”, and automated “out of the office this week” replies, it eventually dispatched on the 18th of May 2023. The product itself is excellent, but the service from the retailer was less than satisfactory.

The ordering process was very straight forward and easy to understand. The quality of the product is very good and it certainly meets the expectations regarding its function. Sadly the problems detailed below lower the aesthetics of the product overall a bit.

Though I received my items in good shape, I waited nearly two months to get them. Furthermore, the first answer I got was after a month and a half of repeated calls and e-mails.

Took 4 month, with no update on when a product would be restocked.

Really really slow delivery on their part.

At the time I placed the order I didn't realize that the helmet was backordered. And I don't think that it was all that obvious on the site that it was backordered. So the resulting wait was not nice. But if I had ordered it from a US distributer I would have only gotten it a week or two earlier. And at the time the exchange rate was very good for me so it was a good deal. Communication was also a bit of a problem, but I understand that they were going through a staff shakeup, or some such. So OK. Overall, not a terrible experience, but not a 5.

0

It was ok, but communication was bad for a little while

2 people on customer service : the manager was very good, but the employee was not very professionnal, though sympathetic. Delivery seems to have been triggered because I phoned them. However good experience and good service overall. Would buy again if needed.

Sells products they don’t have and can’t supply. Very slow communication. Slow to refund for the items they don’t have.

Waited for my order way too long - I was told it will be ready in 2 months (because of supply problems) and it took 3 months. Communication with customers is also trash, when I got answer form my mail with a neasrly month delay. Atl least the product I ordered is fine.

2 products ordered, only one received... 1 email sent to ask for explanations, no response...

When I bought products, they were waiting for restock. First, I asked when they would be able to get the products. They named the date, and I did a purchase according to it. Naturally I was expecting a delay, so I mailed them, but they didn't answer. I did think it was due to their holiday, so I waited but they still ignored me afterwards. I sent a message to their Instagram account about unanswered mails, but they kept saying that they are not answering about order issues via Instagram direct message. I tried to explain that I didn't write about the order, that instead I was writing about unanswered mails but they started to answer with templates. After months they answered, and they apologized about the inconvenience and added that they’ve just hired a new employee. Finally, they sent my order BUT products that arrived to me were defective. I tried to stab on a gambeson to see the rigidity and flexibility of one of the partisans. The very first partisan I have tried instantaneously snapped with a sound of broken branch. Now I am afraid to try other ones in the same way and I am pretty sure that they will snap with any thrust. Each piece has certain waves and veins on it creating weak spots. Also, rigidity of each piece is different, one of them is almost floppy like a synthetic longsword, I don’t have confidence to try but it looks like it can easily withstand a 90+ degrees bending, the other feels like Arcem Syntactic Halberd that a friend of mine has, most rigid one is one that snapped, bent was barely 20-degree angle. That is enough to be broken even during slow work if your partner takes a step forward. The plastic of the broken pieces is not homogeneous and there is clearly a piece of white/translucent plastic inside of it. I sent them another email for possible solutions and again they ignored the issue with their new employee. They didn't even say that they can't offer a solution.

Good adaptability to change our orders in function of what they have, gear is quite good, might wish for two things: indications of which piece is compatible with wich, and maybe keep a bit more stock

Good products at a competitive price. The order took a bit of time to be completed, but given the supply difficulties, it was expected.

Reaction time to know where it was, and very little news

Looks nice as expected the shipping took longer then expected

Some delay but compensated by a little note, after all who has never encountered an unforeseen event.

Dear friends! Unfortunately, I made a big mistake. I didn't read other customer reviews before placing my order. I was deceived by the beautiful and user-friendly site, as well as the interesting and large selection of products. The concept of good and quality service for this store is completely absent! The seller does not get in touch with his client! This was the case when ordering my product (the status did not change for several weeks after payment) and I was not given any comments and answers to my requests. And the exact same situation when I encountered a low-quality product. The seller is just in eternal silence mode.... My advice - think very carefully before contacting this store!!! And if you decide to buy something from them, be prepared that you will be completely ignored!

So the products are good, phone support was good, resolutions to problems are decent... The biggest problem was bad communication: they had some value chain issues due to the was in Ukraine. Cool. But could we all get an e-mail ? I've waited for more than 2 months for a reply to an e-mail, tried hinting about the situation on Facebook, had to call twice to get to support. It wasn't easy to figure out what's up with my order. Support was good, we fixed everything fast and the products are what i expected. I just wish communication was better and i have a better overview of what's up with the stuff i ordered.

It was fine, however, teher was a bit delay between the order and the start of shipping. There was few informations about the blackarmoury processing time. However, the shipping and processing was fine.