The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
the selection on the store is wide, the prices are good compared to other sites, the interaction with the customer support was not optimal (reason of the missing fifth star). this miscommunication can be due to the overload of the time frame but still it's a point that can be improved.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2021
I like the material, but waiting 6 weeks is long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2021
Bei fast 550€ Bestellwert werden trotzdem Versandkosten berechnet? Schade
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2021
Put in order 7. August, order sent 26, arraived 2. September. Tracking showed me were it was at.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2021
Good product for sure, but manufacturing is long and communication about it was very late, I waited three mounths before getting any answer but when I finally got one, it was to say "sorry for the delay" and to ship it. Long manufacturing is understandable but communication could have been a beat better. Otherwise it was clear and easy to order,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/03/2021
The shipment was late. Very late. I had no update on the situation, only that they have not yet recieved supply from their provider even though shop webside said this item was in stock. My emails were not responded to untill I wrote I will have to ask for refund and only after that time the item was sudenly available and was shipped to me.
Response from Black Armoury
Dear Tadas, thank you for your message and your review. Even the negative ones help us to improve. We have indeed had some stock synchronisation issues on the website that we are working to resolve. I am, again, very sorry your order took so long and do hope that you had received my apology for the poor communication. I can only assure you that the availability of your rash guard was one of timing and was not related to you asking for a refund. Kind regards, Anthony
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2021
Reliable service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
There is still room for improvement when it comes to delivery time with all things HEMA but other than that, great and friendly team @BA. Recommended :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2021
The order came in fairly good time. Packaging was appropriate and the product was received complete. However, and Allen Key was included in the order automatically and I could not remove it (I have them anyway). Also It is not useful for the provided product. So, a bit weird and a waste of money.
Response from Black Armoury
Dear Robert, Thank you for your review on the website. I thought I'd send you a quick note of explanation. The Allen key is indeed included with all SWAP compatible swords, including the indoor trainer. It allows you to remove the pommel to change the blade, or in the very rare cases where it becomes loose. The key is therefore included, but not charged to the customer. Kind regards, Anthony
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/04/2021
3 months delivery, gift meant as a surprise.... complete failure. One mail par month without any satysfactory answer. Had to result to phone to obtain delivery....
Response from Black Armoury
Hello David, I am very sorry that your order did indeed take some time. While the situation in April and May remained difficult for resupply, I do apologise for the poor communication. However, while your complaint is understandable, please be accurate. Your order did not take 3 months for delivery. You placed your order on April 14 and we shipped it on June 23 and it was delivered on June 24. We will do all we can to avoid this type of situation in the future and resupply is now returning to "normal". Kind regards, Anthony
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
The site, range, ordering etc. were all excellent. Stock issues due to COVID delayed my order (a lot!) but that wasn't really Black Armoury's fault and as soon as the main item was in stock shipping was quick from France to Australia. My main concern was the time it took to get a response to questions about the order - I left several messages through the website before resorting to Facebook and email to get an update. Once I got my first response they were great, answering questions within 24 hours, but that initial lack of any indication that my query had been seen, let alone answered, wasn't very encouraging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2021
Would give 5 stars but the dagger that arrived was not a parrying one, in fact, it was a rondel dagger(it even said so on the wrapping).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2021
The package delayed five weeks to be sent and one week more to be delivered to me. Waiting for an update in the webpage about my order I tried to email them and raise a support ticket but silence is all I got for answer. For a month, and having paid some hundreds in advance. Also, they forgot to include part of my address, causing the messenger to skip my package to be delivered. At last but not least, please don't use SEUR.
Response from Black Armoury
Dear Roberto, Thank you for your review : even the negative ones are helpful for us to improve. I am very sorry you had this experience. Regarding the communication, I do apologise. Indeed, it seems that you were not included when we sent a messages to customers in April to inform them that SPES was delayed by a couple of weeks. The stock delivery package from them was lost and had to be replaced and resent to us, which took some time. I am very sorry for that bad communication. I will be sure to improve this. I assure you that we placed the out of stock jacket order to SPES on April 1, two days after you placed your order. Regarding the address : in looking at the delivery label created by Colissimo, I now see that your complete address was not included on the label. I have informed Colissimo about this error. Please understand that the labels are generated automatically by the postal system exactly as it exists your profile. It seems their system is not good for long adresses. Also, we unfortunately have no control over the transport partner Colissimo uses in different countries. If you wish to be sure that SEUR is not used, I recommend in the future to chose another shipper than Colissimo to Spain. In any case, now that I have heard of these delivery issues, I am refunding the transport charges to you immediately. I hope this helps. Kind regards, Anthony
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
sword a bit heavy; 1180 gr instead of 1080 announced; it would benefit from a bit of blade refinement; otherwise satisfactory quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
The site itself it's well made. You can find pretty much everything you'll need for HEMA practice. My order wasn't shipped in a hurry but as soon as it was shipped I received in a few days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2020
Most things are good. However I sent a few emails regarding the status of my order (it was in process for 2 months) and never got an answer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
nothing special to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2020
Everything went smoothly, however such high quality products sometimes may take time, a little patience after ordering the product could be required.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2021
Great sword, came really quick and well packaged. Slight marking under the cross guard but barely noticeable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2021
Shipping was slightly delayed due to covid. But at least they warned him. The sword that I ordered was coved on the tip, I don't know if it was the fault of the shipping company or the fault of the store
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2020
What would put these over the top would be to have the option of removing select pieces, so instead of riveted straps, use snaps.
Response from Black Armoury
Hello! Thanks for your reviews. We will pass your suggestion to DMZ for the Hand of Glory gloves. Not sure if they can modify the design to give that kind of adjustment. We are indeed thinking of making the arm protectors more adjustable, thanks for the suggestion. Kind regards, Anthony
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2021
One of the products, RedDragon gloves, had a not-critical manufacturing defect which was quite apparent so the gloves should not have been sent to the customer. On the CarbonGloves advertisement on their siite, I would propose to remove information that the gloves are suited for sword-and-buckler sparring since the protection is not adequate.
Response from Black Armoury
Hello! We are very sorry you had that experience with the Red Dragon gloves. We will be contacting you to get more details, but have already passed the information to the manufacturer. It is true that we cannot always check each individual pair (as they are pre-packed by the factory). Your point about the carbon gloves is well noted and we will modify the website description per your suggestion. Kind regards, Anthony
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
you don't mention that it will take a month to arrived and you don't even give any knews about the order
Response from Black Armoury
Dear Jean, Nous sommes désolés du manque de communication. En effet, les choses restent compliquées côte approvisionnement et votre commande a eu deux semaines de retard pour arriver de chez SPES. Nous aurions du vous en informer. Nous oeuvrons pour améliorer cette communication dans le futur. Toutes nos excuses. Cordialement, Anthony
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/09/2020
Note: Covid apparently affected our order. The delivery time was...bad. Months and months. The website stock level apparently unreliable. The customer service responses few and far between. At least we got the products and they were good. Also some compensation, which lifted the stars from 1 to 3.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2020
a big delay in delivery due to the covid context but refund without problem before reordering the item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2020
There has been a problem with the packet. It has been forgotten at the post office. But after a qustion, where my packet remains the problem has been solved. It came a little bit after I have expected it, but it was okay. So not everything is perfect, but they're giving their best to do so, so it's a good chop in my opinion.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2020
Took a long time getting answers to my communication.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
ordering was easy, information was good. it took a long time for them to ship, but when they shipped it came quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2020
Not bad at all! Nice selection of equipment, site is easy to manage. Delivery was fast which is a huge plus.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2020
It all arrived quickly and on the same day. However, it was strange that the haft arrived from a seperate delivery company... I missed that delivery and thought that I'd forgotten to order a haft.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2020
The service was good, but there is a problem with the products they are selling. Information is incorrect and thus I’m disatisfied with my orders ( arcem hema jacket) and arm protectors. Hema jacket has no shoulder protection. Thus I was hoping the arm protectors will provide it but they don’t cover the colar bone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
The package had some minor issues with clearing customs, due to lack of information. But all in all good service and the product is great.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2019
Good choice of products. I had some troubles with communication which have now been resolved. Postage costs seem very high
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2019
The quality of the product is perfekt, really outstanding. The problem was the service. Delivery time was extremly high (many months) and reaction time on my attempt for contact was too high. Again, swords 5 no even 6 stars if possible
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2019
siempre todo correcto
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2019
Three month delivery time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2019
Once elivered it was all good, but customer service was bad and even arrogant at times, coupled qith delivery times about 1 month longer than advertised
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2019
Good selection, pretty slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2019
They have a good shop and they make good products. In my opinion, the online shop could be generally vastly improved. And there could be a better description about measuring body sizes for custom tailored products, but maybe they already did that :)
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