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Rating: 5 out of 5
Perfect product, very attentive team, delivery arrived well for Christmas, we recommend!
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Customer reviews of Black Armoury
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Reviews 1, 2, 3 and 5 stars
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Rating: 5 out of 5
Can't recommend them enough, great service from people who actually seem to care about their customers, which is a rare thing in this modern World.
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Rating: 2 out of 5
bad.
Response from Black Armoury
Bonjour Frederic, et bonne année 2024. Nous sommes désolés que vous n'ayez pas apprécié votre commande chez Black Armoury. Pouvez-vous nous donner un peu plus de detail sur la raison de votre mécontentement s'il vous plait? Est-ce le délai (en effet, nous avons eu quelques complications en décembre qui nous ont retardés d'une dizaine de jours)? ou est-ce le umbo en soit ? Pouvons nous faire quelque chose pour mieux vous satisfaire ?
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Rating: 5 out of 5
Effective
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Rating: 5 out of 5
Fast shipment and good paking
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Rating: 5 out of 5
very fast delivery, package was excellent!
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Rating: 5 out of 5
Excellent service and prompt replies to questions regarding my order.
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Rating: 5 out of 5
Long delivery time but top quality
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Rating: 5 out of 5
Great Support
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Rating: 5 out of 5
Awesome staff - always patient and helpful with my queries and updating via email on the progress of my orders. Deliveries have come well packed in recyclable materials and quickly.
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Rating: 5 out of 5
Excellent service, great communication throughout
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Rating: 5 out of 5
nice support
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Rating: 5 out of 5
Excellent service, product as described and delivered quickly, nothing to say we wish they were all like that I recommend without hesitation!
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Rating: 5 out of 5
The shield is excellent and packaging was very well done.I am especially happy with retrieving the shield as oiled.
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Rating: 5 out of 5
As long as it is in stock there is no problem.
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Rating: 5 out of 5
Great selection, excellent wuality, great service
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Rating: 5 out of 5
Everything went quick and to my satisfaction.
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Rating: 5 out of 5
I had an issue with the site, I sent a message, and my problem was resolved very quickly. My order also arrived very quickly.
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Rating: 5 out of 5
Good selection and prices and, given how long HEMA supplies can take to arrive sometimes, they're really communicative and helpful.
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Rating: 5 out of 5
Good quality and delivered quickly :)
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Rating: 5 out of 5
Very accommodating, they are fast and efficient
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Rating: 5 out of 5
Perfect, excellent product!
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Rating: 5 out of 5
Fast and careful shipping. Never disappointed by orders with Black Armoury and that for years.
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Rating: 2 out of 5
Everything went fine until my gloves broke almost immediately in training. I emailed the seller and they never responded.
Response from Black Armoury
Hello Mika. We are very sorry, both that you did not get a reply and for the issue with the gloves. We did indeed have a system issue over the summer that did not notify us of incoming messages sent through the website. I have just, thanks to your review, seen the message (which I am pasting below for reference). This is clearly a manufacturing defect and is not occurring on the vast majority of this style of glove we have sold since 2017. I will gladly either replace the gloves with a new pair from our next batch, or refund the gloves to you. Please let me know which you prefer. Kind regards, Anthony Original message from you (image link removed for security): "I received the shipment last week but unfortunately the seams on the gloves are not built for purpose as after only light sparring with rondel and rapier, approximately 30 minutes each, the underside panel of the left forearm separated on two sides from the rest of the forearm with the right glove having the same seam beginning to unravel."
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Rating: 5 out of 5
fast and good
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Rating: 5 out of 5
Very good material and very good after-sales service.
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Rating: 5 out of 5
Arrived in a timely fashion, most happy.
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Rating: 5 out of 5
Everything from the Product to it's Delivery was excellent.I am pretty much satisfied.
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Rating: 5 out of 5
I ordered a variety of rubber spear heads for SCA/HEMA combat. They all came quickly and in good condition. They are a great balance of sturdy and flexible and I am happy with them.
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Rating: 5 out of 5
fast delivery and perfect quality.
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Rating: 2 out of 5
I placed my order on the 28th of December 2022. After months of querying and promises of “next week”, and automated “out of the office this week” replies, it eventually dispatched on the 18th of May 2023. The product itself is excellent, but the service from the retailer was less than satisfactory.
Response from Black Armoury
Dear John, Thank you for your feedback. Indeed our internal processes have not been adapted to the complex resupply situation the last year and certain orders were not processed in a timely manner. We apologise for the delays and poor communication. We are working to improve this.
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Rating: 5 out of 5
As always, a quick and reliable delivery. TMerci beaucoup!
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Rating: 5 out of 5
Excellent service, courtesy and speed in responding. The order arrived on time and without problems. I am satisfied.
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Rating: 5 out of 5
Took quite a bit longer than I expected to get my order since it was back-ordered. but the communication with customer service was quite good and efficient. I believe they care about their customers and try their best to satisfy all orders
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Rating: 5 out of 5
Good relationship with customer service, items once back in stock, sent and received quickly
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Rating: 5 out of 5
In the end i ordered a complete poleaxe from Black Armoury. I have not yet had the chance to spar with it. But the feeling is great. I had to assemble the poleaxe with a few bolts though, i know other people that can use the friction of the wood and the axe, but it is perfect now. I'm very happy with it and will propably order something again!! Very happy with the looks and the feel also with the quality and the speed of delivery!!! Big thank you for the people at Black armoury!!!
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Super sonic reaction time. I was a bit worried about not seeing my item shipped but after sending a message for more info the item was shipped. Very good service.
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Rating: 5 out of 5
Very good quality products for the right price. Delivery fast and punctual. i would recommend it.
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Rating: 5 out of 5
As always, the website is well structured. I could easily find the items that I was looking for. My order was dispatched quickly and arrived at my place in perfect condition and with a surprisingly aesthetic packaging. Thank you for your efforts!