Customer reviews of Black Armoury

Ultra fast delivery!

It took a while to arrive, but we understood it would since it came from France. Beautiful practice sword!

Clear communication throughout the order process. When a delay on stock on their end was identified they reached out to me to explain the situation and their next steps. Then they heroically managed ge the entire order shipped and delivered for christmas eve to the UK. Delighted and very satisfied.

Thanks again for your excellent equipment, this is my second of many orders. The quality of your foam training bastard sword and sabre are exceptional. I look forward to burning more money with you guys soon, happy new year!

Fast, compliant, effective

Clear and intuitive.

Product came very quickly.

I've never had a vendor contacting me for a delay in delivery or adding a note to apologize. Service was beyond excellent. Would recommend any day of the week. Big thank you to Black Armoury!

The product is in accordance with what was ordered, and delivered on time.

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Waited for my order way too long - I was told it will be ready in 2 months (because of supply problems) and it took 3 months. Communication with customers is also trash, when I got answer form my mail with a neasrly month delay. Atl least the product I ordered is fine.

2 products ordered, only one received... 1 email sent to ask for explanations, no response...

When I bought products, they were waiting for restock. First, I asked when they would be able to get the products. They named the date, and I did a purchase according to it. Naturally I was expecting a delay, so I mailed them, but they didn't answer. I did think it was due to their holiday, so I waited but they still ignored me afterwards. I sent a message to their Instagram account about unanswered mails, but they kept saying that they are not answering about order issues via Instagram direct message. I tried to explain that I didn't write about the order, that instead I was writing about unanswered mails but they started to answer with templates. After months they answered, and they apologized about the inconvenience and added that they’ve just hired a new employee. Finally, they sent my order BUT products that arrived to me were defective. I tried to stab on a gambeson to see the rigidity and flexibility of one of the partisans. The very first partisan I have tried instantaneously snapped with a sound of broken branch. Now I am afraid to try other ones in the same way and I am pretty sure that they will snap with any thrust. Each piece has certain waves and veins on it creating weak spots. Also, rigidity of each piece is different, one of them is almost floppy like a synthetic longsword, I don’t have confidence to try but it looks like it can easily withstand a 90+ degrees bending, the other feels like Arcem Syntactic Halberd that a friend of mine has, most rigid one is one that snapped, bent was barely 20-degree angle. That is enough to be broken even during slow work if your partner takes a step forward. The plastic of the broken pieces is not homogeneous and there is clearly a piece of white/translucent plastic inside of it. I sent them another email for possible solutions and again they ignored the issue with their new employee. They didn't even say that they can't offer a solution.

From my own experience, I know the problem with delivery difficulties. Of course, a 4-month wait is long. But we are all in the same boat. Gladly I order again from you. Keep going, and above all hold out.

Good, quick and efficient management of setbacks, order ready before the estimated 14 weeks.

Top customer service, top advice, my supplier for equipment since I started, I'm not ready to change!

Super speed

Practical website, easy order, fast shipping.

Very good brand for equipment

Quick delivery in good condition.

Very effective when you manage to reach them ;)

Good contact and serivce, even in times of troubles!

My order with Black Armoury went whitout a hitch. Communications were very good, and the staff were wery solution oriented when I didn't notice that the feder was on back order. It was my own fault of course, but they offered to send another one with a different coloured handle, which I of course accepted. From there on it took only a week before I had in my hands here in Norway I would not hesitate to return to Black Armoury for more HEMA equipment.

Quick and everything ok, Thank you

Thanks!

Hello, products conform to the description, excellent can, speed of dispatch. All with a personalized card. I recommend this store and I continue my purchases. Have a nice day.

Great gloves fit is perfect, can’t wait to test them

Quick and problem-free transaction

Very straight forward, perfect costumer service, they are really approachable and even apologized when a product wasnt available right away. By a hand written letter.

Reliable delivery and trustworthy. I have used for several overseas deliveries without issues

Perfect website !

Super helpful

Great customer service, transparent ordering process.

Arrived in perfect condition of the ordered kit, with no missing items

Product compliant, product left and therefore arrived later than expected but very responsive and efficient seller.

Good service and great products, really recommended! :D

Great site and email responses were quick. thank you for the excellent customer service and the kind note when my order arrived.

Personalized message accompanying the package. We appreciate it!