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Rating: 5 out of 5
Great variety of quality products
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Customer reviews of Black Armoury
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Reviews 1, 2, 3 and 5 stars
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Rating: 5 out of 5
Fast shipping and product as described.
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Rating: 5 out of 5
good service, fast delivery, top products.
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Rating: 5 out of 5
Very nice earring, received in good condition! The box was quite large for a single earring.
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Rating: 5 out of 5
Simple, easy, and quick
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Rating: 5 out of 5
Great communication and fast shipping!
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Rating: 1 out of 5
Acceptable price, zero communication. No updates, response to mail 10 days or longer
Response from Black Armoury
Dear Matthias, I am again sorry for the slow communication at the end of last year around your order. As stated in my emails, it was, and continues to be, a complicated situation with many suppliers. For that I apologise again for my difficulties in communicating more regularly. However, I do not think it is quite fair for you to write about "zero communication" and "no updates". You ordered products that were listed as "out of stock" and updated as such on your order profile, on Sept. 10 You requested a first update on September 20. 0n September 28 I informed you of a delay on the Red Dragon products until mid-october, and offered you to ship the available products and wait for the rest, or cancel and refund the missing items. You informed me that you would wait for the full order. On October 15 you requested an update. On October 16 I informed you that we were still waiting for delivery from the UK and told you to not hesitate to request further updates. On November 12 you requested a new update. I responded on November 15 informing you that we were to receive the products within a week. On November 22 you received a system email informing you that the order was in processing. It was shipped on November 27 and you received the order on December 2nd. I completely understand your frustration with the delays. Your rating of my service is completely free for you to chose of course. But please, let's be clear and fair in the comments.
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Rating: 5 out of 5
Fast and personal service.
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Rating: 1 out of 5
customer service is totally absent
Response from Black Armoury
Dear Danele, I am very sorry you did not receive the reply through the system on Feb 16... I have just found my response "unsent messages". My sincere apology. I am sending it to you now, and I hope you can reconsider your rating once the issue is resolved. Again, very sorry for my error in this communication. Kind regards, Anthony
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Rating: 3 out of 5
Late on shipping
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Rating: 5 out of 5
Was quite slow to respond to my customer inquiry (almost a month). Very friendly contact though once they responded - clearly the whole world is struggling with supply issues right now so I understand. I have only ordered protective clothing so far and would generally recommend the store.
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Rating: 3 out of 5
Order took long, but worst was getting no answer when I contaced them twice.
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Rating: 5 out of 5
quick and fast service.
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Rating: 2 out of 5
They are always very friendly when they respond, which is practically never. Expect to not get a reply for months and to have to call them multiple times before they pick up.
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Rating: 5 out of 5
Had a couple delays here and there (small order), but they were responsive to customer service, and had no issues with big orders.
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Rating: 5 out of 5
Thank you for shipping it to me I did receive it thanks.
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Rating: 5 out of 5
Site is easy to use, product range is great and service is amazing
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Rating: 5 out of 5
No unexpected charges through customs, thought they'd missed my order as it came in over the Christmas break) and dispatched pretty quickly. V happy with service, especially with it coming from mainland Europe.
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Rating: 5 out of 5
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Rating: 5 out of 5
5 stars
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Rating: 5 out of 5
Clear and good site, size table and explanation simply great, quick and easy processing, informative contact, excellent quality
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Rating: 5 out of 5
Time was long but your final reaction was excellent. Thank you so much
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Rating: 5 out of 5
Réaly Nice communication from the sailor
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Rating: 5 out of 5
Excellent and accessible service, they accidentally wrote a product was in stock when it wasn't and went above and beyond to contact the manufacturer to get it delivered to me in a timely fashion. Would buy there again :)
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Rating: 5 out of 5
Very good contacts and advice. Fast delivery, I recommend!
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Rating: 5 out of 5
Fantastic! So fast and perfect! Thank you so much!
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Rating: 5 out of 5
long delivery but great product
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Rating: 5 out of 5
Empathic with clients, they add a final touch with a card and wish. Was not expecting so.
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Excellent, as usual!
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Rating: 5 out of 5
The customer service was excellent. A very nice and helpful gentleman assisted me and sent my order by DHL . Thank you Anthony
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Rating: 5 out of 5
Impeccable shipping, as always. Customer relationship and advice impeccable
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Rating: 5 out of 5
Excellent communication. Reactive and efficient, thank you
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Rating: 5 out of 5
Helpfull and quick to response.
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Rating: 5 out of 5
some stuff of quality , cordial customer service .I recommend
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Rating: 3 out of 5
I would like to give them more stars because they are nice, but there were several downfalls that just shouldn't have occurred. I had a large order for over 500 euro. When I submitted it online, the website said it was processing. That sounds great. What they didn't do was tell me that they did not have the mask overlay, and that they were going to hold the rest of my order until it came in. Weeks came and went, while they held all the rest of the gear, including the most expensive stuff that I needed most (fencing mask) without telling me anything. For that much money, the least they can do is keep you informed on the status of your order. I had to email them three or four times just to get a status update! Several of my requests for information went unanswered for days or even weeks. I could have simply canceled the one item, gotten it elsewhere, and had the most important gear two months sooner. But you better believe they wanted the bill paid in full and up front, of course. Once I finally got through to their customer service, they were nice and helpful, and shipped all the items that were in stock, and then the last item separately, without charging extra shipping. They even included hand-written notes in each box apologizing. That is very kind, but I would still rather have not wasted a month or two where I could not spar simply because they couldn't respond to my email. In the end, I got everything I paid for, and it is very good gear. Their prices are high, and since my order was international, shipping and taxes were also high. I bought from them for speed, because according to their website, it looked like everything was in stock. They need to keep their website updated, and inform their customers better. But they are fair and try to do the right thing.
Response from Black Armoury
Hello Jordon, and thank you for the review. You are perfectly correct and fair in your assessment : our customer service, especially proactive order information, is lacking. We are working to fix that. There are also some stock synchronisation issues on the website. We're currently working on rebuilding the website and e-commerce systems to give much better visibility of available stock at the time of order, as well as at check-out time. The updated website will also make it a lot easier to request partial delivery of in-stock items, and separate shipping, or cancelation and refund, of the outstanding items. Sorry again for the trouble. I do hope you'll give us another chance to "get it right" in the future. Have a lovely holiday season. Kind regards, Anthony
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Rating: 5 out of 5
As always, a quality product at a reasonable price. Thank you
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
It is extraordinarly light for a weapon of it's width, balanced towards the hardware (which is a feature I personally prefer in weapons, as I feel I can control the blade better,that's just me though :p) it's very quick in the hands, yet it feels hefty, in a satisfactory way. Probably one of the quickest weapons I have ever handled. Short as the historical examples are, though that's one of the reasons why I like the type 14s. Very much a "get in your face" kinda weapon which suits me just fine.
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Rating: 5 out of 5
Fluid and easy to understand
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