Customer reviews of Black Armoury

Well done

Really really slow delivery on their part.

At the time I placed the order I didn't realize that the helmet was backordered. And I don't think that it was all that obvious on the site that it was backordered. So the resulting wait was not nice. But if I had ordered it from a US distributer I would have only gotten it a week or two earlier. And at the time the exchange rate was very good for me so it was a good deal. Communication was also a bit of a problem, but I understand that they were going through a staff shakeup, or some such. So OK. Overall, not a terrible experience, but not a 5.

Excellent service and materials. We have placed a very large order and the delivery was great and comunication very clear. BA handeled it perfectly, even with some adjustments on our end down the line. We will order again for sure.

I did not expect the turn around and delivery to be so fast! I ordered on a Thursday and received my order about a week and a half later and I live in the US. Check out was quick and easy as well.

2 people on customer service : the manager was very good, but the employee was not very professionnal, though sympathetic. Delivery seems to have been triggered because I phoned them. However good experience and good service overall. Would buy again if needed.

Liked very much, looking up to swing them around!

Buying for shipment to the UK worked fine. Blackarmoury didn't charge me vat so I had to pay vat through parcelforce before they would deliver. I.e. as expected. No other problems with customs. Great source for hema gear!

Sells products they don’t have and can’t supply. Very slow communication. Slow to refund for the items they don’t have.

No fuss. Prompt delivery

when your invoice comes in a envelope together with a thank you note in swedish... that makes you happy.

Very happy with my purchase and the little message in the package. Thanks again for everything.

Satisfied with the product, quick turnaround and delivery even during crowded Christmas time.

Very good.

Fast shipments.

Excellent jacket! Comfortable, well-fitted and thick, it is perfect for practicing HEMA and also for medieval combat reenactment.

Ordering was easy and product arrived quickly.

that extra special touch was extremely delightful

Delivered fast even if the product was in reapprovisionnement when I order it.

Ultra fast delivery!

It took a while to arrive, but we understood it would since it came from France. Beautiful practice sword!

Clear communication throughout the order process. When a delay on stock on their end was identified they reached out to me to explain the situation and their next steps. Then they heroically managed ge the entire order shipped and delivered for christmas eve to the UK. Delighted and very satisfied.

Thanks again for your excellent equipment, this is my second of many orders. The quality of your foam training bastard sword and sabre are exceptional. I look forward to burning more money with you guys soon, happy new year!

Fast, compliant, effective

Clear and intuitive.

Product came very quickly.

I've never had a vendor contacting me for a delay in delivery or adding a note to apologize. Service was beyond excellent. Would recommend any day of the week. Big thank you to Black Armoury!

The product is in accordance with what was ordered, and delivered on time.

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Waited for my order way too long - I was told it will be ready in 2 months (because of supply problems) and it took 3 months. Communication with customers is also trash, when I got answer form my mail with a neasrly month delay. Atl least the product I ordered is fine.

2 products ordered, only one received... 1 email sent to ask for explanations, no response...

When I bought products, they were waiting for restock. First, I asked when they would be able to get the products. They named the date, and I did a purchase according to it. Naturally I was expecting a delay, so I mailed them, but they didn't answer. I did think it was due to their holiday, so I waited but they still ignored me afterwards. I sent a message to their Instagram account about unanswered mails, but they kept saying that they are not answering about order issues via Instagram direct message. I tried to explain that I didn't write about the order, that instead I was writing about unanswered mails but they started to answer with templates. After months they answered, and they apologized about the inconvenience and added that they’ve just hired a new employee. Finally, they sent my order BUT products that arrived to me were defective. I tried to stab on a gambeson to see the rigidity and flexibility of one of the partisans. The very first partisan I have tried instantaneously snapped with a sound of broken branch. Now I am afraid to try other ones in the same way and I am pretty sure that they will snap with any thrust. Each piece has certain waves and veins on it creating weak spots. Also, rigidity of each piece is different, one of them is almost floppy like a synthetic longsword, I don’t have confidence to try but it looks like it can easily withstand a 90+ degrees bending, the other feels like Arcem Syntactic Halberd that a friend of mine has, most rigid one is one that snapped, bent was barely 20-degree angle. That is enough to be broken even during slow work if your partner takes a step forward. The plastic of the broken pieces is not homogeneous and there is clearly a piece of white/translucent plastic inside of it. I sent them another email for possible solutions and again they ignored the issue with their new employee. They didn't even say that they can't offer a solution.

From my own experience, I know the problem with delivery difficulties. Of course, a 4-month wait is long. But we are all in the same boat. Gladly I order again from you. Keep going, and above all hold out.

Good adaptability to change our orders in function of what they have, gear is quite good, might wish for two things: indications of which piece is compatible with wich, and maybe keep a bit more stock

Good, quick and efficient management of setbacks, order ready before the estimated 14 weeks.

Top customer service, top advice, my supplier for equipment since I started, I'm not ready to change!

Super speed

Practical website, easy order, fast shipping.