The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
Acceptable price, zero communication. No updates, response to mail 10 days or longer
Response from Black Armoury
Dear Matthias, I am again sorry for the slow communication at the end of last year around your order. As stated in my emails, it was, and continues to be, a complicated situation with many suppliers. For that I apologise again for my difficulties in communicating more regularly. However, I do not think it is quite fair for you to write about "zero communication" and "no updates". You ordered products that were listed as "out of stock" and updated as such on your order profile, on Sept. 10 You requested a first update on September 20. 0n September 28 I informed you of a delay on the Red Dragon products until mid-october, and offered you to ship the available products and wait for the rest, or cancel and refund the missing items. You informed me that you would wait for the full order. On October 15 you requested an update. On October 16 I informed you that we were still waiting for delivery from the UK and told you to not hesitate to request further updates. On November 12 you requested a new update. I responded on November 15 informing you that we were to receive the products within a week. On November 22 you received a system email informing you that the order was in processing. It was shipped on November 27 and you received the order on December 2nd. I completely understand your frustration with the delays. Your rating of my service is completely free for you to chose of course. But please, let's be clear and fair in the comments.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2021
customer service is totally absent
Response from Black Armoury
Dear Danele, I am very sorry you did not receive the reply through the system on Feb 16... I have just found my response "unsent messages". My sincere apology. I am sending it to you now, and I hope you can reconsider your rating once the issue is resolved. Again, very sorry for my error in this communication. Kind regards, Anthony
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2022
Althoug i chose for bank transfer the payment went verry swiftly. And they have a track & trace option for non registered clients. It took a bit before the real transport started but i received my package overall in good time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2021
Good and very friendly contact & service, only shipping and respective support was a little delayed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2021
They are always very friendly when they respond, which is practically never. Expect to not get a reply for months and to have to call them multiple times before they pick up.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2021
Everything is fine, but the ’guest tracking’ function didnt work at the time for my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2021
delay on delevery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2021
Okay good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2021
I really like the concept of leather sandwiched between two plastic plates; it absorbs shocks better on both the long and short edges. The price is also very reasonable. My one issue is the grip and guard both need an extra rivet as the plastic is not fully adhered to the leather. It appears they've compensated for this with black duct tape on the guard, but that doesn't look or feel like a particularly solid solution. There are also some sharp edges on the plastic around the handle. Overall, it's a good idea and a decent product that requires a bit of refinement.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2021
Excellent customer service. Clean and fast delivery. Restocking a bit slow for some items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2021
After a little delay everything went as planned
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
Your jewelry is beautiful and made in France!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2021
Customer service was helpful and quick to reply. Site was easy to navigate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
Delivery times for out of stock items a bit long but I was warned.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2021
The delivery is not very fast, but the customer service is responsive, polite and offers good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
A bit of a delay, a small site issue.. but in the end, excellent service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/09/2021
Nothing to say about the quality of the products, however nearly 3 months delay on delivery with no response to my many emails, it's still very limited, not very serious as sellers
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2021
The Delivery has need some time but thats cause of the global Situation with covid. Customer Service was ok and the Order seems to be nice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2021
Excellent customer service despite major raw materials shortage, and great products delivered. I can tell that the SPES Heavy gauntlets and Black Armoury's own "DoHEMA" Tournament mask and accessories are very strong, heavy-duty equipment. One problem is that, on top of the price of the goods and shipping, I was not notified that I would have to pay very large customs tax and VAT at the UK border. I would have liked to know this *before* ordering items so I could plan my budget accordingly. By the time my second shipment arrived, I will have had to pay almost £200 to get my equipment through the Border Force.
Response from Black Armoury
Dear Andrew, I am very sorry for the UK duties and taxes you were levied. Indeed, since BREXIT came into force, all shipments from the EU to the UK are imports. We will try to make the post-BREXIT situation for UK orders clearer on the website (it's true that at the moment this to obligation to pay import duties and taxes for customers outside the EU are "buried" in our Terms and Conditions). Kind regards, Anthony
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2021
the selection on the store is wide, the prices are good compared to other sites, the interaction with the customer support was not optimal (reason of the missing fifth star). this miscommunication can be due to the overload of the time frame but still it's a point that can be improved.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2021
I like the material, but waiting 6 weeks is long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2021
Bei fast 550€ Bestellwert werden trotzdem Versandkosten berechnet? Schade
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2021
Put in order 7. August, order sent 26, arraived 2. September. Tracking showed me were it was at.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/03/2021
The shipment was late. Very late. I had no update on the situation, only that they have not yet recieved supply from their provider even though shop webside said this item was in stock. My emails were not responded to untill I wrote I will have to ask for refund and only after that time the item was sudenly available and was shipped to me.
Response from Black Armoury
Dear Tadas, thank you for your message and your review. Even the negative ones help us to improve. We have indeed had some stock synchronisation issues on the website that we are working to resolve. I am, again, very sorry your order took so long and do hope that you had received my apology for the poor communication. I can only assure you that the availability of your rash guard was one of timing and was not related to you asking for a refund. Kind regards, Anthony
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2021
Reliable service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2021
There is still room for improvement when it comes to delivery time with all things HEMA but other than that, great and friendly team @BA. Recommended :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2021
The order came in fairly good time. Packaging was appropriate and the product was received complete. However, and Allen Key was included in the order automatically and I could not remove it (I have them anyway). Also It is not useful for the provided product. So, a bit weird and a waste of money.
Response from Black Armoury
Dear Robert, Thank you for your review on the website. I thought I'd send you a quick note of explanation. The Allen key is indeed included with all SWAP compatible swords, including the indoor trainer. It allows you to remove the pommel to change the blade, or in the very rare cases where it becomes loose. The key is therefore included, but not charged to the customer. Kind regards, Anthony
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/04/2021
3 months delivery, gift meant as a surprise.... complete failure. One mail par month without any satysfactory answer. Had to result to phone to obtain delivery....
Response from Black Armoury
Hello David, I am very sorry that your order did indeed take some time. While the situation in April and May remained difficult for resupply, I do apologise for the poor communication. However, while your complaint is understandable, please be accurate. Your order did not take 3 months for delivery. You placed your order on April 14 and we shipped it on June 23 and it was delivered on June 24. We will do all we can to avoid this type of situation in the future and resupply is now returning to "normal". Kind regards, Anthony
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
The site, range, ordering etc. were all excellent. Stock issues due to COVID delayed my order (a lot!) but that wasn't really Black Armoury's fault and as soon as the main item was in stock shipping was quick from France to Australia. My main concern was the time it took to get a response to questions about the order - I left several messages through the website before resorting to Facebook and email to get an update. Once I got my first response they were great, answering questions within 24 hours, but that initial lack of any indication that my query had been seen, let alone answered, wasn't very encouraging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2021
Would give 5 stars but the dagger that arrived was not a parrying one, in fact, it was a rondel dagger(it even said so on the wrapping).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2021
The package delayed five weeks to be sent and one week more to be delivered to me. Waiting for an update in the webpage about my order I tried to email them and raise a support ticket but silence is all I got for answer. For a month, and having paid some hundreds in advance. Also, they forgot to include part of my address, causing the messenger to skip my package to be delivered. At last but not least, please don't use SEUR.
Response from Black Armoury
Dear Roberto, Thank you for your review : even the negative ones are helpful for us to improve. I am very sorry you had this experience. Regarding the communication, I do apologise. Indeed, it seems that you were not included when we sent a messages to customers in April to inform them that SPES was delayed by a couple of weeks. The stock delivery package from them was lost and had to be replaced and resent to us, which took some time. I am very sorry for that bad communication. I will be sure to improve this. I assure you that we placed the out of stock jacket order to SPES on April 1, two days after you placed your order. Regarding the address : in looking at the delivery label created by Colissimo, I now see that your complete address was not included on the label. I have informed Colissimo about this error. Please understand that the labels are generated automatically by the postal system exactly as it exists your profile. It seems their system is not good for long adresses. Also, we unfortunately have no control over the transport partner Colissimo uses in different countries. If you wish to be sure that SEUR is not used, I recommend in the future to chose another shipper than Colissimo to Spain. In any case, now that I have heard of these delivery issues, I am refunding the transport charges to you immediately. I hope this helps. Kind regards, Anthony
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
sword a bit heavy; 1180 gr instead of 1080 announced; it would benefit from a bit of blade refinement; otherwise satisfactory quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
The site itself it's well made. You can find pretty much everything you'll need for HEMA practice. My order wasn't shipped in a hurry but as soon as it was shipped I received in a few days.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
nothing special to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2020
Everything went smoothly, however such high quality products sometimes may take time, a little patience after ordering the product could be required.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2021
Great sword, came really quick and well packaged. Slight marking under the cross guard but barely noticeable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2020
What would put these over the top would be to have the option of removing select pieces, so instead of riveted straps, use snaps.
Response from Black Armoury
Hello! Thanks for your reviews. We will pass your suggestion to DMZ for the Hand of Glory gloves. Not sure if they can modify the design to give that kind of adjustment. We are indeed thinking of making the arm protectors more adjustable, thanks for the suggestion. Kind regards, Anthony
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2021
One of the products, RedDragon gloves, had a not-critical manufacturing defect which was quite apparent so the gloves should not have been sent to the customer. On the CarbonGloves advertisement on their siite, I would propose to remove information that the gloves are suited for sword-and-buckler sparring since the protection is not adequate.
Response from Black Armoury
Hello! We are very sorry you had that experience with the Red Dragon gloves. We will be contacting you to get more details, but have already passed the information to the manufacturer. It is true that we cannot always check each individual pair (as they are pre-packed by the factory). Your point about the carbon gloves is well noted and we will modify the website description per your suggestion. Kind regards, Anthony
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
you don't mention that it will take a month to arrived and you don't even give any knews about the order
Response from Black Armoury
Dear Jean, Nous sommes désolés du manque de communication. En effet, les choses restent compliquées côte approvisionnement et votre commande a eu deux semaines de retard pour arriver de chez SPES. Nous aurions du vous en informer. Nous oeuvrons pour améliorer cette communication dans le futur. Toutes nos excuses. Cordialement, Anthony
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
Good
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