Customer reviews of Black Armoury

2 products ordered, only one received... 1 email sent to ask for explanations, no response...

When I bought products, they were waiting for restock. First, I asked when they would be able to get the products. They named the date, and I did a purchase according to it. Naturally I was expecting a delay, so I mailed them, but they didn't answer. I did think it was due to their holiday, so I waited but they still ignored me afterwards. I sent a message to their Instagram account about unanswered mails, but they kept saying that they are not answering about order issues via Instagram direct message. I tried to explain that I didn't write about the order, that instead I was writing about unanswered mails but they started to answer with templates. After months they answered, and they apologized about the inconvenience and added that they’ve just hired a new employee. Finally, they sent my order BUT products that arrived to me were defective. I tried to stab on a gambeson to see the rigidity and flexibility of one of the partisans. The very first partisan I have tried instantaneously snapped with a sound of broken branch. Now I am afraid to try other ones in the same way and I am pretty sure that they will snap with any thrust. Each piece has certain waves and veins on it creating weak spots. Also, rigidity of each piece is different, one of them is almost floppy like a synthetic longsword, I don’t have confidence to try but it looks like it can easily withstand a 90+ degrees bending, the other feels like Arcem Syntactic Halberd that a friend of mine has, most rigid one is one that snapped, bent was barely 20-degree angle. That is enough to be broken even during slow work if your partner takes a step forward. The plastic of the broken pieces is not homogeneous and there is clearly a piece of white/translucent plastic inside of it. I sent them another email for possible solutions and again they ignored the issue with their new employee. They didn't even say that they can't offer a solution.

From my own experience, I know the problem with delivery difficulties. Of course, a 4-month wait is long. But we are all in the same boat. Gladly I order again from you. Keep going, and above all hold out.

Good, quick and efficient management of setbacks, order ready before the estimated 14 weeks.

Top customer service, top advice, my supplier for equipment since I started, I'm not ready to change!

Super speed

Practical website, easy order, fast shipping.

Very good brand for equipment

Quick delivery in good condition.

Very effective when you manage to reach them ;)

Good contact and serivce, even in times of troubles!

My order with Black Armoury went whitout a hitch. Communications were very good, and the staff were wery solution oriented when I didn't notice that the feder was on back order. It was my own fault of course, but they offered to send another one with a different coloured handle, which I of course accepted. From there on it took only a week before I had in my hands here in Norway I would not hesitate to return to Black Armoury for more HEMA equipment.

Quick and everything ok, Thank you

Thanks!

Hello, products conform to the description, excellent can, speed of dispatch. All with a personalized card. I recommend this store and I continue my purchases. Have a nice day.

Great gloves fit is perfect, can’t wait to test them

Quick and problem-free transaction

Very straight forward, perfect costumer service, they are really approachable and even apologized when a product wasnt available right away. By a hand written letter.

Reliable delivery and trustworthy. I have used for several overseas deliveries without issues

Perfect website !

Super helpful

Great customer service, transparent ordering process.

Arrived in perfect condition of the ordered kit, with no missing items

Product compliant, product left and therefore arrived later than expected but very responsive and efficient seller.

Good service and great products, really recommended! :D

Great site and email responses were quick. thank you for the excellent customer service and the kind note when my order arrived.

Personalized message accompanying the package. We appreciate it!

Dear friends! Unfortunately, I made a big mistake. I didn't read other customer reviews before placing my order. I was deceived by the beautiful and user-friendly site, as well as the interesting and large selection of products. The concept of good and quality service for this store is completely absent! The seller does not get in touch with his client! This was the case when ordering my product (the status did not change for several weeks after payment) and I was not given any comments and answers to my requests. And the exact same situation when I encountered a low-quality product. The seller is just in eternal silence mode.... My advice - think very carefully before contacting this store!!! And if you decide to buy something from them, be prepared that you will be completely ignored!

it's OK as usual

Everything was fine (⁠ ͡⁠°⁠ ͜⁠ʖ⁠ ͡⁠°⁠)

Received my jacket on time and with excellent craftsmanship. I already recommended their product to all of my fellow club members.

Blackarmoury is a good site for AMHE practitioners, it's reliable and of quality. The seller is nice and sent me a spearhead to apologize for a stock problem. In short, Black Armoury is good :)

attentive professional, I was able to change my order following an error on my part

everything is perfect

perfect customer service.

A top-level shop, good quality equipment. Thanks to Anthony for his availability and professionalism.

I will sure order here again !

Very good, great service. I would recommend.

Fast communication, fast shipping, two thumbs up!

I Ordered the Items 1 month before a tournament, so that i could use them at the tournament but the Ordered pieces didnt arrive in time, When i tried to contact black armoury about the status of my order it was very difficult to reach them ( I had paid in advance so info about the order was important to me). when the pieces finaly arrived they where in good condition. black armoury left a note in the parcel that they would give me a slight refund for my trouble, so i wrote them and gave them the relevant information 3 times, but again i havent heard back from them and have not gotten the promised refund even 2 months after the order finaly arrived. because of all those problems i cant leave a good review, but the products themselves are very good.