The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
too long for shipping product that were "in stock" at the command
Response from Black Armoury
Hello Loic, and thank you for the feedback. You are absolutely right, and I am sorry. The generally complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are tankful finally being resolved by our tech agency. I am sorry for the delay, and for the frustration. We're getting back to our "usual selves", promise! Kind regards, Anthony
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/03/2022
Lost my order in the system and didn't respond to emails for several months. Had to go through the manufacturer before I had a response from the company. Once contact was made, response was quick but experience was frustrating and not their usual standard
Response from Black Armoury
Hello Shaun, and thank you for the feedback. You are absolutely right, we have not been up to our standards the last few months. The general complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are tankful finally being resolved by our tech agency. I am sorry for the delay, and for the frustration. We're getting back to our "usual selves", promise! Kind regards, Anthony
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2022
Great product and service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2022
Fast and put in a good packaging!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2022
Got my order quick and without problems
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2022
It took very long time for my order to be delivered, little more than four months instead of six weeks, and it was hard to get in touch with support. They didn’t respond to e-mail, messenger or on the website, I hade to write on facebook in order to get their attention.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2022
Quick delivery with a good price. Items delivered was just as described on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2022
Fast dispatch and delivery. Recommended.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2022
Excellent seller, very attentive to the customer and very professional in his approach... It's rare these days, well done! Very good products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2022
Very fast service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2021
All the products are good, but the company did not reply to any message about the delay in delivery after months of purchase until complaints were made through social networks.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2022
Fast Delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2022
Quality products and fast shipping. Looking forward to ordering more gear from Black Armoury
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2022
BlackArmoury was very straightforward and the shipping options they offer are reliable. Their distribution of trusted equipment from many well-known makers, as well their own products, is a great asset to the global HEMA community at large.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2022
Highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2022
A bit long to deliver, but the item arrived safely and in perfect condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2022
Everything was fine.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2022
All gear arrived nicely packaged and it was easy to order. It took a while because of supplier shortages, but they were very nice about updating me on the order status.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2022
Fast shipping, great product, first class service. Will buy again ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2021
Happy with the products offered and the quality of customer service (especially during this troubled period regarding supplies)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2022
Black Armoury is the best partner we have worked so far. Anthony is a great chap, always doing hi best to meet our requests. Black armoury is indee a great choice!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2022
Fast delivery and meets expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2022
Great variety of quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2022
Fast shipping and product as described.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2022
good service, fast delivery, top products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/02/2022
Very nice earring, received in good condition! The box was quite large for a single earring.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2022
Simple, easy, and quick
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2022
Great communication and fast shipping!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/09/2021
Acceptable price, zero communication. No updates, response to mail 10 days or longer
Response from Black Armoury
Dear Matthias, I am again sorry for the slow communication at the end of last year around your order. As stated in my emails, it was, and continues to be, a complicated situation with many suppliers. For that I apologise again for my difficulties in communicating more regularly. However, I do not think it is quite fair for you to write about "zero communication" and "no updates". You ordered products that were listed as "out of stock" and updated as such on your order profile, on Sept. 10 You requested a first update on September 20. 0n September 28 I informed you of a delay on the Red Dragon products until mid-october, and offered you to ship the available products and wait for the rest, or cancel and refund the missing items. You informed me that you would wait for the full order. On October 15 you requested an update. On October 16 I informed you that we were still waiting for delivery from the UK and told you to not hesitate to request further updates. On November 12 you requested a new update. I responded on November 15 informing you that we were to receive the products within a week. On November 22 you received a system email informing you that the order was in processing. It was shipped on November 27 and you received the order on December 2nd. I completely understand your frustration with the delays. Your rating of my service is completely free for you to chose of course. But please, let's be clear and fair in the comments.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2022
Fast and personal service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2021
customer service is totally absent
Response from Black Armoury
Dear Danele, I am very sorry you did not receive the reply through the system on Feb 16... I have just found my response "unsent messages". My sincere apology. I am sending it to you now, and I hope you can reconsider your rating once the issue is resolved. Again, very sorry for my error in this communication. Kind regards, Anthony
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/10/2021
Was quite slow to respond to my customer inquiry (almost a month). Very friendly contact though once they responded - clearly the whole world is struggling with supply issues right now so I understand. I have only ordered protective clothing so far and would generally recommend the store.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2022
quick and fast service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2021
They are always very friendly when they respond, which is practically never. Expect to not get a reply for months and to have to call them multiple times before they pick up.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2022
Had a couple delays here and there (small order), but they were responsive to customer service, and had no issues with big orders.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2022
Thank you for shipping it to me I did receive it thanks.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2022
Site is easy to use, product range is great and service is amazing
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2021
No unexpected charges through customs, thought they'd missed my order as it came in over the Christmas break) and dispatched pretty quickly. V happy with service, especially with it coming from mainland Europe.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2021
Contact client top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2021
5 stars
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