Customer reviews of Black Armoury

customer service is totally absent

Late on shipping

Althoug i chose for bank transfer the payment went verry swiftly. And they have a track & trace option for non registered clients. It took a bit before the real transport started but i received my package overall in good time.

Was quite slow to respond to my customer inquiry (almost a month). Very friendly contact though once they responded - clearly the whole world is struggling with supply issues right now so I understand. I have only ordered protective clothing so far and would generally recommend the store.

Order took long, but worst was getting no answer when I contaced them twice.

Good and very friendly contact & service, only shipping and respective support was a little delayed.

quick and fast service.

Everything is fine, but the ’guest tracking’ function didnt work at the time for my order.

delay on delevery

Had a couple delays here and there (small order), but they were responsive to customer service, and had no issues with big orders.

Thank you for shipping it to me I did receive it thanks.

Site is easy to use, product range is great and service is amazing

Okay good

No unexpected charges through customs, thought they'd missed my order as it came in over the Christmas break) and dispatched pretty quickly. V happy with service, especially with it coming from mainland Europe.

Contact client top

5 stars

Clear and good site, size table and explanation simply great, quick and easy processing, informative contact, excellent quality

Time was long but your final reaction was excellent. Thank you so much

Réaly Nice communication from the sailor

I really like the concept of leather sandwiched between two plastic plates; it absorbs shocks better on both the long and short edges. The price is also very reasonable. My one issue is the grip and guard both need an extra rivet as the plastic is not fully adhered to the leather. It appears they've compensated for this with black duct tape on the guard, but that doesn't look or feel like a particularly solid solution. There are also some sharp edges on the plastic around the handle. Overall, it's a good idea and a decent product that requires a bit of refinement.

Excellent and accessible service, they accidentally wrote a product was in stock when it wasn't and went above and beyond to contact the manufacturer to get it delivered to me in a timely fashion. Would buy there again :)

Very good contacts and advice. Fast delivery, I recommend!

Fantastic! So fast and perfect! Thank you so much!

long delivery but great product

Empathic with clients, they add a final touch with a card and wish. Was not expecting so.

Very good

Excellent, as usual!

The customer service was excellent. A very nice and helpful gentleman assisted me and sent my order by DHL . Thank you Anthony

Impeccable shipping, as always. Customer relationship and advice impeccable

Excellent customer service. Clean and fast delivery. Restocking a bit slow for some items.

Excellent communication. Reactive and efficient, thank you

Helpfull and quick to response.

some stuff of quality , cordial customer service .I recommend

I would like to give them more stars because they are nice, but there were several downfalls that just shouldn't have occurred. I had a large order for over 500 euro. When I submitted it online, the website said it was processing. That sounds great. What they didn't do was tell me that they did not have the mask overlay, and that they were going to hold the rest of my order until it came in. Weeks came and went, while they held all the rest of the gear, including the most expensive stuff that I needed most (fencing mask) without telling me anything. For that much money, the least they can do is keep you informed on the status of your order. I had to email them three or four times just to get a status update! Several of my requests for information went unanswered for days or even weeks. I could have simply canceled the one item, gotten it elsewhere, and had the most important gear two months sooner. But you better believe they wanted the bill paid in full and up front, of course. Once I finally got through to their customer service, they were nice and helpful, and shipped all the items that were in stock, and then the last item separately, without charging extra shipping. They even included hand-written notes in each box apologizing. That is very kind, but I would still rather have not wasted a month or two where I could not spar simply because they couldn't respond to my email. In the end, I got everything I paid for, and it is very good gear. Their prices are high, and since my order was international, shipping and taxes were also high. I bought from them for speed, because according to their website, it looked like everything was in stock. They need to keep their website updated, and inform their customers better. But they are fair and try to do the right thing.

As always, a quality product at a reasonable price. Thank you

After a little delay everything went as planned

Perfect

Your jewelry is beautiful and made in France!

It is extraordinarly light for a weapon of it's width, balanced towards the hardware (which is a feature I personally prefer in weapons, as I feel I can control the blade better,that's just me though :p) it's very quick in the hands, yet it feels hefty, in a satisfactory way. Probably one of the quickest weapons I have ever handled. Short as the historical examples are, though that's one of the reasons why I like the type 14s. Very much a "get in your face" kinda weapon which suits me just fine.

Customer service was helpful and quick to reply. Site was easy to navigate.