Customer reviews of Black Armoury

9,2 /10

Based on 719 published reviews

5 554 77% 4 92 13% 3 31 4% 2 20 3% 1 22 3%

Summary of reviews

The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 11/07/2022 à 22h53 following a purchase from 22/06/2022

Very good, great service. I would recommend.

Acheteur Vérifié

Published on 11/07/2022 à 22h15 following a purchase from 10/06/2022

Fast communication, fast shipping, two thumbs up!

Acheteur Vérifié

Published on 30/06/2022 à 18h00 following a purchase from 09/04/2022

Black Armoury offers very good products and the customer service is impeccable. The only big problem is the delays, every order I placed at BA arrived with a lot of delays, and they were only shipped after a phone follow-up. Personally, I will not order from BA again, but if the delays don't scare you, don't hesitate.

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Acheteur Vérifié

Published on 29/06/2022 à 14h47 following a purchase from 10/06/2022

Good value could do with longer grip and shorter blade

Acheteur Vérifié

Published on 20/06/2022 à 11h21 following a purchase from 12/05/2022

A bit laborious at first but everything is back in order! After perfect

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Acheteur Vérifié

Published on 15/06/2022 à 21h31 following a purchase from 06/06/2022

Great product and service!

Acheteur Vérifié

Published on 15/06/2022 à 08h50 following a purchase from 08/05/2022

Good, no problems to report.

Acheteur Vérifié

Published on 13/06/2022 à 15h17 following a purchase from 01/06/2022

Fast and put in a good packaging!

Acheteur Vérifié

Published on 11/06/2022 à 09h33 following a purchase from 25/05/2022

Got my order quick and without problems

Acheteur Vérifié

Published on 18/05/2022 à 08h20 following a purchase from 12/04/2022

Quick delivery with a good price. Items delivered was just as described on the site.

Acheteur Vérifié

Published on 17/05/2022 à 20h25 following a purchase from 06/04/2022

Fast dispatch and delivery. Recommended.

Acheteur Vérifié

Published on 17/05/2022 à 17h08 following a purchase from 26/04/2022

Excellent seller, very attentive to the customer and very professional in his approach... It's rare these days, well done! Very good products!

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Acheteur Vérifié

Published on 15/05/2022 à 14h48 following a purchase from 29/04/2022

Very fast service

Acheteur Vérifié

Published on 12/05/2022 à 18h30 following a purchase from 01/03/2022

Order received quickly, but one of the protections seems impossible to install and it's been 2 months since I've been waiting for a response from the seller.

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Acheteur Vérifié

Published on 11/05/2022 à 11h23 following a purchase from 26/11/2021

All the products are good, but the company did not reply to any message about the delay in delivery after months of purchase until complaints were made through social networks.

Acheteur Vérifié

Published on 09/05/2022 à 08h30 following a purchase from 28/04/2022

Fast Delivery

Acheteur Vérifié

Published on 05/05/2022 à 23h42 following a purchase from 20/04/2022

Quality products and fast shipping. Looking forward to ordering more gear from Black Armoury

Acheteur Vérifié

Published on 05/05/2022 à 20h41 following a purchase from 16/04/2022

BlackArmoury was very straightforward and the shipping options they offer are reliable. Their distribution of trusted equipment from many well-known makers, as well their own products, is a great asset to the global HEMA community at large.

Acheteur Vérifié

Published on 05/05/2022 à 18h38 following a purchase from 17/03/2022

Highly recommend

Acheteur Vérifié

Published on 05/05/2022 à 09h21 following a purchase from 14/04/2022

the product is good, it came quickly after posting but after a long time waiting and not answers after having contacted them, they sent it after I complained to paypal for a refund.

Acheteur Vérifié

Published on 03/05/2022 à 07h18 following a purchase from 29/04/2022

aaaa

Acheteur Vérifié

Published on 26/04/2022 à 15h58 following a purchase from 26/02/2022

A bit long to deliver, but the item arrived safely and in perfect condition.

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Acheteur Vérifié

Published on 21/04/2022 à 08h06 following a purchase from 31/03/2022

Everything was fine.

Acheteur Vérifié

Published on 06/04/2022 à 18h29 following a purchase from 15/01/2022

All gear arrived nicely packaged and it was easy to order. It took a while because of supplier shortages, but they were very nice about updating me on the order status.

Acheteur Vérifié

Published on 06/04/2022 à 18h23 following a purchase from 22/03/2022

Good

Acheteur Vérifié

Published on 02/04/2022 à 22h10 following a purchase from 23/03/2022

Fast shipping, great product, first class service. Will buy again ;)

Acheteur Vérifié

Published on 28/03/2022 à 22h19 following a purchase from 26/11/2021

They're a good provider of HEMA gear, be it protections or weapons simulators, with a rather large choice for more than just longsword. What their customer support lacks in response time (which can absolutely be forgiven in current pandemic era) they absolutely make up for in their care to satisfy customers. Haven't hesitated to order again, and recommend them to my club mates.

Acheteur Vérifié

Published on 25/03/2022 à 09h36 following a purchase from 12/12/2021

Happy with the products offered and the quality of customer service (especially during this troubled period regarding supplies)

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Acheteur Vérifié

Published on 23/03/2022 à 21h52 following a purchase from 19/02/2022

Black Armoury is the best partner we have worked so far. Anthony is a great chap, always doing hi best to meet our requests. Black armoury is indee a great choice!

Acheteur Vérifié

Published on 16/03/2022 à 20h08 following a purchase from 04/03/2022

Fast delivery and meets expectations.

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Acheteur Vérifié

Published on 16/03/2022 à 18h15 following a purchase from 11/03/2022

Great variety of quality products

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Acheteur Vérifié

Published on 08/03/2022 à 17h32 following a purchase from 01/03/2022

Fast shipping and product as described.

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Acheteur Vérifié

Published on 05/03/2022 à 19h31 following a purchase from 11/01/2022

I was kept up to date nicely on my order progress as there was a bit of delay in the goods arriving. Response time was swift. Very satisfied with the products.

Acheteur Vérifié

Published on 05/03/2022 à 07h59 following a purchase from 24/01/2022

good service, fast delivery, top products.

Acheteur Vérifié

Published on 04/03/2022 à 22h25 following a purchase from 24/02/2022

Very nice earring, received in good condition! The box was quite large for a single earring.

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Acheteur Vérifié

Published on 28/02/2022 à 07h27 following a purchase from 13/10/2021

Despite the waiting time, the product is of super quality

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Acheteur Vérifié

Published on 27/02/2022 à 23h22 following a purchase from 14/02/2022

Simple, easy, and quick

Acheteur Vérifié

Published on 23/02/2022 à 17h21 following a purchase from 09/02/2022

Great communication and fast shipping!

Acheteur Vérifié

Published on 23/02/2022 à 15h55 following a purchase from 10/09/2021

Acceptable price, zero communication. No updates, response to mail 10 days or longer

Response from Black Armoury Published on 24/02/2022

Dear Matthias, I am again sorry for the slow communication at the end of last year around your order. As stated in my emails, it was, and continues to be, a complicated situation with many suppliers. For that I apologise again for my difficulties in communicating more regularly. However, I do not think it is quite fair for you to write about "zero communication" and "no updates". You ordered products that were listed as "out of stock" and updated as such on your order profile, on Sept. 10 You requested a first update on September 20. 0n September 28 I informed you of a delay on the Red Dragon products until mid-october, and offered you to ship the available products and wait for the rest, or cancel and refund the missing items. You informed me that you would wait for the full order. On October 15 you requested an update. On October 16 I informed you that we were still waiting for delivery from the UK and told you to not hesitate to request further updates. On November 12 you requested a new update. I responded on November 15 informing you that we were to receive the products within a week. On November 22 you received a system email informing you that the order was in processing. It was shipped on November 27 and you received the order on December 2nd. I completely understand your frustration with the delays. Your rating of my service is completely free for you to chose of course. But please, let's be clear and fair in the comments.

Acheteur Vérifié

Published on 22/02/2022 à 17h10 following a purchase from 01/02/2022

Fast and personal service.