Customer reviews of Black Armoury

Delivery took longer than expected. I had to ask to get further information on the status. The response was quick after that. :)

The shipping took some four month, I was not informed about the latency. Communication with customers should be more effective.

I ordered two ARCEM Mini Gorget, but only received one in a package. tried to contact the shop for a week via Email and Messages in Shop but no responses yet. Also there is no one picking up the phone. avoid this shop at all cost - they took my money and ran - no customer support would give 0 stars

Generally OK, but the goods advertised as 'in stock' on web site should reflect real availability in the store, to avoid orders that consumers need to wait much longer than expected or to request refund. Customers service is great, and once goods are shipped delivery is fast.

I was wating for send gorged to poland 20 days since i make payment.

Nice work, nice shop !

Very satisfied with the material and quality of the ARCEM jacket, but a big negative point on the delivery times (we'll put that down to the current global context) and especially on the lack of communication. Indeed, despite significantly exceeded deadlines, we are not kept informed of the progress of the jacket's production. When it's the first one and you're waiting for it to practice in better conditions, it's unfortunate. I would certainly try the experience again for a custom ARCEM 800N hoping it goes better now that I have what I need to practice. Good continuation.

Really fast delivery, even tho pretty expensive. Product as described, no problems whatsoever

Good site.

The delivery time was really very long, however the customer service was able to inform me and make me wait. Thank you Arseni ;-)

This is not the first time I order from you, the order is easy to make, and especially the delivery times and exchanges have generally been efficient. I have no opinion on the products, I haven't tried them yet in situation.

Overall, I am satisfied with the product and the responsiveness of the team while they manufactured and shipped the products. I rated this 4 stars rather than 5 because the production time was about 4-6 weeks, but I am overall OK with that because Black Armoury managed my expectations along the way. They were honest about the delivery time and responded quickly to my email inquiry, sent around 4 weeks after the purchase. I would recommend this company and I would by from them again.

It would be necessary to inform about the number of packages sent.

The ordering process was very straight forward and easy to understand. The quality of the product is very good and it certainly meets the expectations regarding its function. Sadly the problems detailed below lower the aesthetics of the product overall a bit.

Though I received my items in good shape, I waited nearly two months to get them. Furthermore, the first answer I got was after a month and a half of repeated calls and e-mails.

At the time I placed the order I didn't realize that the helmet was backordered. And I don't think that it was all that obvious on the site that it was backordered. So the resulting wait was not nice. But if I had ordered it from a US distributer I would have only gotten it a week or two earlier. And at the time the exchange rate was very good for me so it was a good deal. Communication was also a bit of a problem, but I understand that they were going through a staff shakeup, or some such. So OK. Overall, not a terrible experience, but not a 5.

0

It was ok, but communication was bad for a little while

2 people on customer service : the manager was very good, but the employee was not very professionnal, though sympathetic. Delivery seems to have been triggered because I phoned them. However good experience and good service overall. Would buy again if needed.

Sells products they don’t have and can’t supply. Very slow communication. Slow to refund for the items they don’t have.

When I bought products, they were waiting for restock. First, I asked when they would be able to get the products. They named the date, and I did a purchase according to it. Naturally I was expecting a delay, so I mailed them, but they didn't answer. I did think it was due to their holiday, so I waited but they still ignored me afterwards. I sent a message to their Instagram account about unanswered mails, but they kept saying that they are not answering about order issues via Instagram direct message. I tried to explain that I didn't write about the order, that instead I was writing about unanswered mails but they started to answer with templates. After months they answered, and they apologized about the inconvenience and added that they’ve just hired a new employee. Finally, they sent my order BUT products that arrived to me were defective. I tried to stab on a gambeson to see the rigidity and flexibility of one of the partisans. The very first partisan I have tried instantaneously snapped with a sound of broken branch. Now I am afraid to try other ones in the same way and I am pretty sure that they will snap with any thrust. Each piece has certain waves and veins on it creating weak spots. Also, rigidity of each piece is different, one of them is almost floppy like a synthetic longsword, I don’t have confidence to try but it looks like it can easily withstand a 90+ degrees bending, the other feels like Arcem Syntactic Halberd that a friend of mine has, most rigid one is one that snapped, bent was barely 20-degree angle. That is enough to be broken even during slow work if your partner takes a step forward. The plastic of the broken pieces is not homogeneous and there is clearly a piece of white/translucent plastic inside of it. I sent them another email for possible solutions and again they ignored the issue with their new employee. They didn't even say that they can't offer a solution.

Good adaptability to change our orders in function of what they have, gear is quite good, might wish for two things: indications of which piece is compatible with wich, and maybe keep a bit more stock

Good products at a competitive price. The order took a bit of time to be completed, but given the supply difficulties, it was expected.

Reaction time to know where it was, and very little news

Looks nice as expected the shipping took longer then expected

Some delay but compensated by a little note, after all who has never encountered an unforeseen event.

Dear friends! Unfortunately, I made a big mistake. I didn't read other customer reviews before placing my order. I was deceived by the beautiful and user-friendly site, as well as the interesting and large selection of products. The concept of good and quality service for this store is completely absent! The seller does not get in touch with his client! This was the case when ordering my product (the status did not change for several weeks after payment) and I was not given any comments and answers to my requests. And the exact same situation when I encountered a low-quality product. The seller is just in eternal silence mode.... My advice - think very carefully before contacting this store!!! And if you decide to buy something from them, be prepared that you will be completely ignored!

So the products are good, phone support was good, resolutions to problems are decent... The biggest problem was bad communication: they had some value chain issues due to the was in Ukraine. Cool. But could we all get an e-mail ? I've waited for more than 2 months for a reply to an e-mail, tried hinting about the situation on Facebook, had to call twice to get to support. It wasn't easy to figure out what's up with my order. Support was good, we fixed everything fast and the products are what i expected. I just wish communication was better and i have a better overview of what's up with the stuff i ordered.

It was fine, however, teher was a bit delay between the order and the start of shipping. There was few informations about the blackarmoury processing time. However, the shipping and processing was fine.

Good products at fair prices but crazy delivery times. 11 days delay to not receive items that were in stock on time (all reservations and payments made, we had to leave for abroad without having received our protective equipment and hoping to borrow some on site).

Well-packaged product with a personalized thank you card

Black Armoury offers very good products and the customer service is impeccable. The only big problem is the delays, every order I placed at BA arrived with a lot of delays, and they were only shipped after a phone follow-up. Personally, I will not order from BA again, but if the delays don't scare you, don't hesitate.

Good value could do with longer grip and shorter blade

A bit laborious at first but everything is back in order! After perfect

Good, no problems to report.

Order received quickly, but one of the protections seems impossible to install and it's been 2 months since I've been waiting for a response from the seller.

All the products are good, but the company did not reply to any message about the delay in delivery after months of purchase until complaints were made through social networks.

the product is good, it came quickly after posting but after a long time waiting and not answers after having contacted them, they sent it after I complained to paypal for a refund.

aaaa

Good